Holiday Inn Express Shanghai Hongqiao North Reviews

Response from Property: Dear guests, Thank you for your visit. The hotel is located in Jiading District, Hewang Road, next to the Wanda Plaza, adjacent to the western suburbs of the business district, Jiangqiao Wanda Plaza, near the Hongqiao International Airport (Hongqiao Transportation Hub), Shanghai-Jiaxing Expressway, Beijing-Shanghai Expressway, the Jiamei Elevated provides convenience for travel, about 5 minutes walk from the 13th underground station, taking you through the most prosperous city centre of the magic city, Nanjing Road, Huaihai Road, Xintiandi, the Expo Museum, etc., take you to enjoy the charm and energy of the magic city. You will enjoy the charm and vitality of Shanghai. Each of our guest rooms offers nutritious Chinese and Western meals, and we take great care of our guests to create a homely and warm atmosphere. You are always welcome to visit us again.Sincerely, IHG Social Listening Team

Response from Property: Dear guest,Thanks for choosing to stay with us.We always consider room hygiene as the most important thing, from the beds are carefully made up, the floor is repeatedly wiped, and the bathroom is deeply cleaned, every detail is strictly controlled, just to make you feel more comfortable when you step into the room.Please come back and see us again soon. Sincerely,IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for your warm comments and high recognition of our hotel. LiLi's enthusiasm and professionalism as a member of our team is a vivid reflection of our hotel's service philosophy. We will continue to encourage and support all of our staff, like LiLi, to provide a service experience that exceeds every guest's expectations with sincerity and passion. We look forward to your next visit. Sincerely, IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for your kind words! We are always striving to provide our guests with a stay that exceeds their expectations, from the richness and variety of our breakfasts to the cosiness of our surroundings, as well as the thorough and attentive service, the location and the convenience of our room amenities, we strive for perfection in each and every detail. We look forward to continuing to provide you with excellent accommodation services in the future, and to make every stay an unforgettable one.Best regards,IHG Social Listening Team

Response from Property: Dear guest, Thank you for choosing our hotel. Our excellent service team creates surprise journeys for guests with professional skills and attentive attitude. The enthusiastic and thoughtful service staff have always been the pride of the hotel. Their meticulous observation, timely service, and empathy for guests have been highly praised and sincerely recognized by guests. Sincerely looking forward to your visit again. Best regards,IHG Social Listening Team

Response from Property: Dear Guest, Thank you for your compliments! We always take the high quality requirements of the Group as our guideline, and we are meticulous in room cleaning, committed to creating a comfortable and clean living environment for you. Providing quality and warm service to our guests is also always our endeavour. Breakfast is one of our specialities, prepared by our professional catering team, with a wide variety of dishes just to satisfy your taste buds and start a wonderful day. We look forward to seeing you again.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for choosing to stay with us. We are pleased that our friendly smiles and attentive service made you feel at home, and we will continue to strive for excellence. Our hotel is located near Jiangqiao Wanda, which can be reached on foot, and is a 5-minute walk from Line 13 Jinshajiang Road subway station. We are about a 35-minute drive from Shanghai Railway Station, a 15-minute drive from Hongqiao Hub, and a 20-minute drive from the National Exhibition and Convention Center, making our location very convenient. We look forward to welcoming you back again soon.Best regards, IHG Social Listening Team

Response from Property: Dear Guest, We are sorry that this stay did not bring you a very satisfactory experience. Regarding the odour problem in the room, we will immediately arrange professional staff to conduct a thorough inspection and cleaning, and will also enhance the frequency of ventilation in the room to avoid similar situations from affecting the travellers' accommodation experience again. Regarding the misunderstanding about the paid labels in the laundry room, we will immediately check with the relevant staff, and at the same time, we will strengthen our internal training to ensure that our staff can accurately and clearly convey information when providing services. Regarding service, we have traditionally attached particular importance to this point, and we will share this with our team and strengthen training and management to improve service quality to meet your relaxed and enjoyable travelling mood. Thank you again for your feedback and we hope you will give us the opportunity to make amends and patronise us again.Best Regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you very much for your positive feedback and recommendation of our hotel! I am glad to hear that you are satisfied with the staff service, rooms, and breakfast. We look forward to your visit again and will continue to work hard to provide you with more comfortable and thoughtful services.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for your affirmation. It is our honor to serve you.. High-quality service is not only about meeting the basic needs of guests but also about carefully experiencing every detail of guests, making them feel the warmth and care of home. We will continue to work hard and look forward to serving you again.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for your visit. We have always been committed to providing guests with a balanced and diverse breakfast, hoping to inject full energy into your morning. Thank you for your recognition. Our hotel is located on Hewang Road in Jiading District, adjacent to Jiangqiao Wanda, and within walking distance. The subway Line 13 Jinyun Road Station is about a 5-minute walk away, about 35 minutes' drive from Shanghai Railway Station, about 19 minutes' drive from Hongqiao Railway Station, and about 20 minutes' drive from the National Exhibition and Convention Center. The well-connected transportation network makes travel easy and stress-free. If you have any questions about the hotel next time, you can call the front desk 24 hours for consultation. We sincerely look forward to your next visit.Sincerely,IHG Social Listening Team

Response from Property: Dear guest, Thank you for trusting us.We always believe that high-quality service is not only about meeting the basic needs of guests, but also about paying attention to every detail and making guests feel the warmth and care of home. In the morning, we prepare a delicious buffet breakfast for you, carefully presenting fresh vegetables and fruits, sweet pastries, authentic grains, various beverages, freshly ground coffee, as well as noodle stalls and local specialty snacks. We aim to meet your high-quality demands for breakfast and let you have a good mood for the day ahead. Thank you for your affirmation, and we look forward to your next visit.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for sharing this sincere review with us. Our service team always adheres to the service concept of "customer first" and provides attentive service to every guest. We apologize that our breakfast did not meet your expectations. We will carefully listen to your opinions and work hard to improve the quality and variety of breakfast to meet the tastes and needs of more guests. We look forward to your next visit.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, We are glad that you had a joyful time during your stay with us. Our team always adheres to the principle of "serving with heart and satisfying guests". Every member understands the importance of service, and we strive to do our best in every detail to make your journey smoother and more enjoyable. We always prioritize cleanliness and hygiene, and invest a lot of effort to ensure the cleanliness and tidiness of the hotel facilities. In the morning, you can also enjoy a nutritious and delicious Chinese-Western style buffet breakfast to inject energy into your busy day. We warmly welcome you to visit us again.Best regards, IHG Social Listening Team