Holiday Inn Express Shanghai Hongqiao North Reviews

Response from Property: Dear guest, Thank you for choosing to stay with us. We are pleased that our friendly smiles and attentive service made you feel at home, and we will continue to strive for excellence. Our hotel is located near Jiangqiao Wanda, which can be reached on foot, and is a 5-minute walk from Line 13 Jinshajiang Road subway station. We are about a 35-minute drive from Shanghai Railway Station, a 15-minute drive from Hongqiao Hub, and a 20-minute drive from the National Exhibition and Convention Center, making our location very convenient. We look forward to welcoming you back again soon.Best regards, IHG Social Listening Team

Response from Property: Dear Guest, We are sorry that this stay did not bring you a very satisfactory experience. Regarding the odour problem in the room, we will immediately arrange professional staff to conduct a thorough inspection and cleaning, and will also enhance the frequency of ventilation in the room to avoid similar situations from affecting the travellers' accommodation experience again. Regarding the misunderstanding about the paid labels in the laundry room, we will immediately check with the relevant staff, and at the same time, we will strengthen our internal training to ensure that our staff can accurately and clearly convey information when providing services. Regarding service, we have traditionally attached particular importance to this point, and we will share this with our team and strengthen training and management to improve service quality to meet your relaxed and enjoyable travelling mood. Thank you again for your feedback and we hope you will give us the opportunity to make amends and patronise us again.Best Regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you for your affirmation. It is our honor to serve you.. High-quality service is not only about meeting the basic needs of guests but also about carefully experiencing every detail of guests, making them feel the warmth and care of home. We will continue to work hard and look forward to serving you again.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for your visit. We have always been committed to providing guests with a balanced and diverse breakfast, hoping to inject full energy into your morning. Thank you for your recognition. Our hotel is located on Hewang Road in Jiading District, adjacent to Jiangqiao Wanda, and within walking distance. The subway Line 13 Jinyun Road Station is about a 5-minute walk away, about 35 minutes' drive from Shanghai Railway Station, about 19 minutes' drive from Hongqiao Railway Station, and about 20 minutes' drive from the National Exhibition and Convention Center. The well-connected transportation network makes travel easy and stress-free. If you have any questions about the hotel next time, you can call the front desk 24 hours for consultation. We sincerely look forward to your next visit.Sincerely,IHG Social Listening Team

Response from Property: Dear guest, Thank you for trusting us.We always believe that high-quality service is not only about meeting the basic needs of guests, but also about paying attention to every detail and making guests feel the warmth and care of home. In the morning, we prepare a delicious buffet breakfast for you, carefully presenting fresh vegetables and fruits, sweet pastries, authentic grains, various beverages, freshly ground coffee, as well as noodle stalls and local specialty snacks. We aim to meet your high-quality demands for breakfast and let you have a good mood for the day ahead. Thank you for your affirmation, and we look forward to your next visit.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, Thank you for sharing this sincere review with us. Our service team always adheres to the service concept of "customer first" and provides attentive service to every guest. We apologize that our breakfast did not meet your expectations. We will carefully listen to your opinions and work hard to improve the quality and variety of breakfast to meet the tastes and needs of more guests. We look forward to your next visit.Sincerely, IHG Social Listening Team

Response from Property: Dear guest, We are glad that you had a joyful time during your stay with us. Our team always adheres to the principle of "serving with heart and satisfying guests". Every member understands the importance of service, and we strive to do our best in every detail to make your journey smoother and more enjoyable. We always prioritize cleanliness and hygiene, and invest a lot of effort to ensure the cleanliness and tidiness of the hotel facilities. In the morning, you can also enjoy a nutritious and delicious Chinese-Western style buffet breakfast to inject energy into your busy day. We warmly welcome you to visit us again.Best regards, IHG Social Listening Team

Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by Cindy. We certainly look forward to seeing you again and hopefully sooner rather than later! Best regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you very much for your visit and wonderful review. When traveling, hygiene and safety of the accommodation are especially important. We take every cleaning seriously, from the hotel lobby to every bed sheet in the guest room, to provide a clean and refreshing living space. In the morning, we carefully select ingredients and cook each dish with care, hoping that our guests can not only enjoy delicious food but also feel the warmth of home. We look forward to your next visit.Best regards, IHG Social Listening Team

Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We look forward to welcoming you back as our guest when you visit Shanghai again.Best regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you very much for leaving a favourable comment to share in your busy schedule. We pay great attention to the hygiene of the hotel, from the guest rooms to public areas, are strictly in accordance with the high standard of cleaning and maintenance, so that guests can relax in a clean and tidy environment. The ‘warm’ service is the result of every member of our team's love for their work and respect for our guests. We hope that through our warm service, every guest can feel the warmth and care of home. We look forward to your next visit.Best regards， IHG Social Listening Team

Response from Property: Dear Guest,Thank you for taking the time to leave us a review of your stay with us. We are pleased to hear that everything went as smoothly as you deserve! We hope to welcome you back to our hotel in the near future! Kind regards.IHG Social Listening Team

Response from Property: Dear guest, thank you for choosing to stay with us and your recognition of our cleanliness and service. We also note that the breakfast did not bring more surprises to you this time. Thank you for your suggestions. In the future, we will continue to enrich the variety of breakfast and innovate to better meet the tastes and needs of our guests.We look forward to seeing you again soon.Best regards, IHG Social Listening Team

Response from Property: Dear guest, Thank you for staying with us. We offer enthusiastic, thoughtful, and efficient service, hoping that you can feel this joy at every moment of your stay. We are happy to have been able to assist you. We look forward to your next visit.Best regards, IHG Social Listening Team