Hotels near Clingmans Dome, Sevier County

This is a very old hotel so don't expect luxury. The Rooms were large with great large glass windows and doors that open to a balcony to sit outside. The rooms were clean and the A/C was ICE COLD the way I like it. The hot water for the shower was was great and hot. Our room was 210 and the best in my opinion we had lots of trees off our balcony so the birds ate bread right in front of us. The pool was a very fun pool that was two levels opened until 11PM. The putt putt was free. The Breakfast buffet was $8.95 and was abundant in choice and delicious, The location was great and convenient to walk everywhere. Grocery Store was across the way. I booked this 4 hours before I showed up and got the room for $51.00 Taxes are high state and resort taxes so beware. Oh and one last thing Parking was FREE great deal in itself because parking in this town is expensive. This hotel is located two buildings down from the Gatlinburg Covention Center.

My family's favorite place to stay in the Smoky Mountains. Indoor swimming pool and hot tub, employee service, and location is the best. I always recommend this place to friends and family. Can't wait to go back!

Stayed 10/11 thru 10/13. Upon arrival our group of 16 went to our rooms, however 4 of them were locked out of one of our rooms. The key unlocked the door however it seemed as tho there was a latch on the door from the inside, as if there was someone already inside the room. We knocked and called out asking if there was anyone in the room. We received no answer from inside the room. We tried calling the front desk but didn't get an answer. So some of the women went to the front desk to get assistance, so hopefully we would be able to get into the our room. Once we arrived at the desk there were several angry men shoving their way in front of us talking into their phone/translator and holding it in the face of the woman working the front desk. It was after 10 pm and she was the only employee there. Which I find very unsafe, and quite frankly I feared for her safety being alone to deal with an entire hotel. There was a womens conference going on in the area so the hotel was full. I would have expected that the hotel knowing there would be several groups arriving that there would be several employees so everyone could be accommodated, and not all the stress on one employee. Once we were able to speak to the woman and express our concerns she said someone could be there in 30 minitues with the tool to unlock the door. The entire time some of the women are at the front desk, the other remaining women are still trying to get into the room. The woman at the front desk is able to step away from the desk and tries to help us enter the room using some kind of wire, with no success. So we continue trying to get into the room. After 45 minutes of knocking and calling out to see if anyone is in the room, still with no answer. We are finally able to get into the room. Once inside we discovered the room was already occupied. With a woman and her 2 children. That entire situation was strange. The room was registered to our group and we had the key to the room yet it already had people in it, but they were not in the computer our group was. Im sure the woman was frightened as well. Our group was eventually given another room and an apology. The building was beautiful and the rooms were nice once we were inside them. However the fact that we spent 5 plus hours driving there then another couple hours at a conference we were just ready to get into our room and unwind. So it was very frustrating we had to go through all that trouble just to be able to unwind. I would hope in the future the hotel provides more than one staff member to accommodate such a large hotel. For the safety of their employees and their guests.

Good service, enthusiasm, free upgrade

We generally stay at Tru when we travel because they are newer and always feel clean. This one was no exception. .the staff was great and we enjoyed the roof top deck. My only complaint and why I have it four stars is because our room Was on the side of The Ripken experience and they blast music starting at 7:00am I told late into the night . Either the music Is incredibly loud or the windows are incredibly thin but either way we could clearly hear the music in our room and it was annoying when trying to relax. I would stay here again but on the other side of the building .Make sure to choose an even numbered room.

Our check in with Shashell was easy. The location is convenient and within walking distance of many attractions. The room smelled and was clean, and the bed was very comfortable. There were quite a few people coming and going at the hotel but it was very, very quiet. The breakfast buffet had decent scrambled eggs and sausage. We decided to stay one more night and Shashell made that happen easily. We enjoyed our vacation in the Smokeys!

We have stayed here several times in the past. As you can see by my previous reviews. Unfortunately the renovations must have been cosmetic. The place again is looking very tired. I actually watched a cleaning lady use a lint roller type of contraption on the end of a broom handle to “vacuum “ the floor. Not one vacuum cleaner was seen anywhere on premises with any cleaning lady. One lady foot mopped the bathroom floor with a dirty guest towel. It’s like a restaurant, once you see the bad things no matter if they improve, you can’t unsee it. So I’m done with this hotel. I’m sure it happens everywhere but when you see it. 🤔🤔 you start questioning everything . The breakfast was like it was cooked way earlier. We got there at 7:30 and the biscuits were rock hard. We asked for fresh and she said that’s it. The eggs were room temp and everything else is mediocre. The waffles were good. Very low grade syrup. It’s Best just use butter and fruit. I get it times are changing and food prices are rising, but if it’s sub par just stop offering it. The room prices were on par with others around the area but the amenities were definitely lacking here. The whole place smelled like my grandparents basement from the 70’s. Not too terrible but a definite musty damp smell no matter where you were in the hotel. Beds were comfortable, room was adequate once you stopped noticing the musty smell. BOTTOM LINE: This used to be my go to place for price and convenience and quality in pigeon forge. Maybe it’s a combination of factors, staff, environment, inflation etc why they have let it get into a motel 6 category but I’m done with this place for good or until some SERIOUS changes are made. We had a family weekend and we had three rooms here. All members felt the same as I do. Unfortunately it was me that made the reservations for the family so I had to endure the complaints. I WOULD NOT STAY HERE AGAIN OR RECOMMEND ANYONE ELSE TO UNLESS SOME LARGE CHANGES ARE MADE. **side note. Front desk staff were very friendly and professional

Accommodations were very good; clean room, plenty of towels, great view. Staff was very grumpy and rude when we arrived at 10am to gain access to the pool. However, when we checked in after 12 to our room different person was there and it was much improved. Pool, slide and lazy river were great. Breakfast adequate, nothing really stood out; average. Last year my husband interviewed for a job as a landscaper and he was told he would be working everyday as they have high standards for maintaining the grounds. He turned down the job because of this - not wanting to work 7 days a week! This turned out not to be the case. We did not see one person maintaining the landscaping. Front entrance was messy, bushes need to be trimmed, garbage full and we watched several staff walk by the same piece of paper on the ground several times! Overall, it was a good stay not complaining but you asked for a review.

Upon arrival noticed that the place was freshly painted, freshly renovated Cutest fall decorations, felt very comfortable environment. Staff was extremely nice. Rooms were extremely clean. Complementary breakfast was a plus would highly recommend this place especially for the price.