Hotels near Tourist Information Centre, Sepang

My experience at this hotel was disappointing due to the poor condition of the room. Despite requesting and being willing to pay extra for a larger space, I was greeted with several issues upon arrival.First, there were poorly plastered areas on the ceiling, one above the air conditioner and another right above the bed. The worst issue, however, was the toilet bowl, which had stains and grime buildup at the bottom. Additionally, there was a large gap in one of the ”airplane” windows, offering an undesirable view behind the wall. The wallpaper was badly degraded and in dire need of replacement, and the door laminates were peeling off at the bottom.Overall, these conditions left a very negative impression of the hotel. While the location is convenient, the state of the room was unacceptable. Seeing is believing.

Stay for 2D 1N with my mom as we need to pick up my dad at the airport. The receptionist is kind and the check in process is going smoothly. The room is okay for two people to stay , nothing to complain about. There is cafe kaca and kofi , the food is quite good. Overall recommended for you guys to stay overnight while waiting for your flight. It takes 20 minutes to go to the airport .

Room is clean and we are given a room not facing the road so its good. Have a quiet night before our flight. Near to klia. Recommended for a short stay before flying. Definitely will come back again.

very satisfied with this stay. pay cheap for 1 night but the condition of the room is like a luxurious room that is as big as a 5-star hotel and very beautiful. a very large and long swimming pool. many young people in the surrounding area such as banks, retail stores, shopping malls, street food and various restaurants. it only takes 10 minutes to get to the airpot. what can i say its worth for the price i paid and what i got. Thank you also to the host who is very friendly and helpful with all questions and fast respoint.

我們在這家酒店住得總體來說還行,我也推薦這家酒店,尤其是那些傾向於住靠近機場和港口酒店的人,但是這裏確實有些地方還有待改進。不錯的方面有:裝飾總體不錯,床上用品和廁所用品質量不錯,茶水很好喝,在汝來的位置也不錯。但是禮賓很差勁。 我詢問了一些關於威斯特敏斯特教堂的內部信息,但是衹得到了開放的時間。沒有早餐。但是我們的房間是奢華的大床房,而且窗戶的隔音效果很好,浴室也很寬敞。但是令我氣憤的是酒店的管道被破壞了,而且周六的時候附近會有抗議遊行。 大多數的酒店都會給客人關於行程的建議,也會幫助客人選擇備用路線,但是這家酒店沒有給出相應的通知,我們不得不最後變更計劃。我反饋給禮賓(跟之前的禮賓是同一個人)的時候,得到的回應是獃滯的目光。我們在這裏住得還不錯。

I’ve stayed here previously and it was very good but this time the experience was not so good. I was welcomed to an unpleasant smelling room, the bathroom wasn’t very clean, the fridge had condensation which left a small puddle on the floor, the WiFi did not work in the room and to top it off the key card stopped working and maintenance had to be called to let me in the room after a tiring day. So overall a very unpleasant stay this time.

Our experience started out fine, we were given cookies at the reception by a very friendly receptionist. The property is huge but dated. Walking from reception to our room (in another adjacent building) is ok but there is no shaded walkways, it’s all open air and subject to the elements. The room itself is average, we had booked two rooms facing the lake. The cleanliness however is appalling. We found a dead cockroach under the bed, the toilets were clean but because it’s all black tiles, you can’t really see the dirt unless you look closely; the shower doors weren’t properly cleaned, there is moss and old, icky dirt stuck at the corners. Water pressure to the bidet is low, which basically makes it pointless to have. There’s food flies lounging around the room, possibly from food that was consumed by the previous guest. We had ordered room service 3 times in total. The first time was great, they brought the food within 30 minutes, charged it to our room. The food quality however was subpar. The char kuey teow was soggy and tasted like ginger, which isn’t how it’s normally supposed to be prepared! If your chef is gonna make changes to classic local recipes, make sure it’s taste-tested by others and please CLEARLY state that this is an adaptation of a local classic so the guest can expect it to be different. The 2nd time was an annoyance, not only was the food late but they told us to pay immediately for it! Apparently the wait staff was told we had not paid a deposit for the room but in fact we had paid a deposit to cover our entire 2 night stay for two rooms! But being cooperative guests, we decided not to make a fuss and paid immediately. 3rd room service, no questions about payment. Talk about inconsistent service! Also, we were told to leave our food trays from the room service outside the room but they didn’t clean it up the next day resulting in food flies buzzing around. The breakfast was ok on the first day, but the 2nd day, it was downright horrible. Scrambled eggs were soggy, bacon and sausages was boiled and not fried, again, if you’re gonna offer a healthy alternative to everyday norm, please state it clearly somewhere! Freshly baked bread wasn’t fresh either, tasted at least a day old. Lastly, the pool isn’t cleaned regularly, not what you’d expect from something with a “Hilton” brand in it. The kids pool had dark tiles in it and so you can’t easily see dirt in the water but there were small leaves and other icky stuff floating about if you looked closely.

Very clean precise excellent place.staffs are super friendly, approachable. Front desk is so nice and helpful and non stopped approach customer to clear their doubts.

I received warmest welcome from the staff at reception table. Staff always very helpful in fulfilling my every single request I truly appreciate their excellent service provided by them. The cleanliness in hotel room(2 bed) are excellent.. Definitely I will repeat the booking again. Thx you

Nice, clean, spacious room. Very comfy. Friendly & efficient check-in and check-out staff. Stayed here to attend a 500+ pax event. Hall is big and comfortable with toilets close by. Event food is acceptable.