MEDAN BUNGA RAYA RESORT Reviews

Response from Property: Hello, during the summer vacation, we recommend that guests make reservations for airport transfers in advance. If you cannot call a car on the day, we will help you. You said you will miss your flight. We have told you at that time that we do not have airport transfer services. If necessary, we will charge you 150 MYR because It is specially designed to take you to the airport and then come back empty-handed, so the cost of both trips is calculated. . . . . .

Response from Property: Hello, distinguished guest. First of all thank you for your stay. We are very sorry for your experience. The following are responses to the 3 points you listed: 1. Regarding transportation: Although the town and pier in Semporna are very lively, the lush flowers and trees of the Hibiscus Resort have a slow pace with Malay characteristics. The lifestyle is also unique. Every distinguished guest staying at Hibiscus will enjoy the shuttle service provided by the resort, with scheduled pick-up and drop-off between the resort and the town center pier. And you don’t have to worry about missing the meeting time, we have a dedicated shuttle bus group. In order to have the best experience on your vacation, please plan your departure time reasonably. The shuttle bus picks up and drops off all hotel guests. If you want to have more flexible entry and exit times, you can choose to take a taxi. We are 7 kilometers away from the busiest area of ​​the pier. The normal taxi fare is 10 to 12 MYR. If you are charged 50 MYR, It is recommended that you complain to the taxi-hailing platform. 2. We all use first-class fireproof wooden board building materials. If you feel that the sound insulation is not good and affects your sleep, thank you for your reaction. We will discuss further enhancements and improvements with the designers. It is also recommended that if you have very high requirements for a sleeping environment, you can bring your own sleep earplugs. 3. We are committed to providing an all-natural and ecological accommodation environment for everyone. Therefore, the ingredients used are purchased fresh every day. Please distinguish them from the chilled fish nuggets on the market. Our chef also traveled across the ocean. There is no compulsory consumption, but the three heated dishes, rice, and fresh green fish you requested are only 68 MYR. Processing fees are also required. Thanks again for your feedback! Every feedback you give us is the driving force for our progress. Welcome to Semporna Hibiscus Malaysia!