Extended Stay America Suites - Secaucus - New York City Area Reviews

Need renovation. Everything looks to old . Can be better

Friendly staff

Well to start I paid for a room with 2 beds and a sofa bed for $358 breakfast included I was disappointed with the beds and the sofa, they smelled very bad and the sofa had blood stains and then the breakfast was only coffee and bread, that's all, what kind of hotel is that??? I went to reception and they moved me to another room and they told me that they would refund me 50% because of the poor condition of that room, I'm still waiting for it.

#negative #I was disappointed with the Safety, Nearby Shops, Natural Light in the Room, Corridor Soundproofing, Hotel Smell, Location; too poor. The breakfast was all wrapped in plastic and was thrown away after one bite. Indescribable taste. The room is very old and smelly. There were mice in the room during the day. It's been almost a month and I still haven't been refunded the room fee for that night.

The reviews definitely made me a little skeptical but honestly we had a great stay and the room was perfect and the bus right in front of the hotel takes you straight into the city. It was great if you’re going to be not in the room majority of the time but either way the room was clean and we had a good time and would stay here again. There was no loud noise at all

Not the best place, but not terrible either. Staff is super nice. The place is a bit rundown but it's worth the price, and the area is great!

The property had major water damage and dehumidifiers/fans where turning everywhere and quite loudly. The first room we were assigned had a very strong cigarette smell and fortunately a nice employee helped us to change rooms (it was already after 11pm). The new room had no smell but the rooms are very dated and run-down.

Its a very dirty hotel. Was not even close to what is shown in pics. Its smelly. And staff DO NOT even smile. The Breakfast was so poor. Only served muffins and coffee.

I really appreciated the staff. They were so nice and patient. They tried to accommodate to me as best as possible.

The dirty spots on bedding , room not properly cleaned in arrival, low water pressure and the poor quality so called breakfast

The hotel is simply terrible. We rented a room for 2 nights with a double bed and a sofa bed, which was originally for 2 people, but it was 1. We are traveling as a family of 2 adults and 2 children. My wife slept with 2 children on a queen size bed. And moving to another room, they asked for an additional payment of $29 and we had to wait for other guests to check out. But there was no time for that. Then we lost our phone and backpack in New York. My wife forgot the exact name and tried in 2 locations. When we called them around 10 at night and tried to explain that we had forgotten the exact address, could they look up our number and clarify our registration, they simply put the phone on us and repeated calls were in vain! Next, everything is dirty, chairs, mattresses are stained. And they have cockroaches. Now we are concerned not to transfer these residents to our house!

Cons: it's an extended stay but no utensils or cups or plates whatsoever. No coffee machine. No conditioner. Pool closed during winter months. Pros: the room is quiet, management was friendly, check in was quick and the location is great near a movie theater and dining options.

They use deceptive pictures to hide how dirty and old the facility is. I only booked here because it claimed to have a pool. When we arrived the pool had clearly not been functional for years.

hold and clod know is opposite. BLUE gave hot water, Red gave cold - very dangerous if kids. security lock nuts and bolds lose. Good: bed good kitchen good cleanliness - good