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When we arrived we were directed to a room that was 16 degrees. We put the heating on and left. What we didn't know was that when you leave, the heating turns off (radiators. For aircon I could understand but not wall radiators.) We told reception and changed rooms to a marginally better one, although this one did not get above around 20 degrees. What we also didn't know is that you proactively have to press a certain button on the aircon for it NOT to pump out cold air when you are in-situ. We called reception and asked why our aircon was pumping out cold air and she said in an accusatory tone: 'You must have pressed the wrong button” (note to staff - never blame the customer. Customer is paying you!) She sent up an engineer but he was already angry from the start (again, customer is paying you!) An argument ensued between my partner and the engineer and at one point I thought it might turn into a physical fight.) He said that this obscure piece of knowledge about pressing a button to avoid cold air was in the room description and proceeded to direct us to a distant page in the room manual. It was an unpleasant interaction and the engineer was hostile, blaming us and not apologising. Again, Fletcher chain, what ARE you teaching your staff with regards to customer service?! It was very unsatisfactory and we were cold the whole time. Breakfast was a bit of a fiasco. Zero social distancing, no Covid measures, no sanitisation etc. You have to do everything yourself, get drinks. Everything. All the wellness facilities were closed when we were there. Location is in the middle of nowhere. Carpets vile and covered in stains. Rooms in desperate need of renovation. Felt really icky in there. Avoid the Fletcher brand - they have no sense of customer service. Customer is not only not king, but is an annoyance.

I chose this hotel for its proximity to where we would be visiting. It is a 5-10 minute walk from the train station, which was not a problem for us, because we were not carrying a lot of bags. I understand that it is a relatively new place, and it seemed it. Everywhere was clean, modern and new. The staff with whom we interacted were efficient. The room was a good size. The room did not have a refrigerator, which was disappointing. But, there is a grocery store in the same building, which was very convenient for grabbing things to have for breakfast. Our room had north facing windows. I woke up in the middle of the night and thought it was morning, because the lights from outside were so bright! I suggest closing the curtains to prevent this. We were allowed to leave our belongings in a locked room after check out the next day, which was very helpful. The hotel is on the second floor, but there is an elevator. The doors to get in to the lobby are heavy, though.

Beautiful hotel, very welcoming. The location on the edge of town was awesome for my usual late night walk, the neighbourhood is very cosy and quiet. The family room we stayed in was spacious and provided enough luxury. The beds were comfy and the bathroom with tub was clean and pretty. Breakfast was delicious and the restaurant is really beautifully decorated. All in all a wonderful experience.