Hotels near Pro-Duo, Santander

Brand new structure (opened at the end of July 2022) in a suburban area near the busy Santander ring roads. Spacious, colorful and very pleasant common areas, friendly and welcoming staff even if the very young age betrays on occasion the lack of experience. Room not very spacious and rather basic with the idea, as scenic as it is uncomfortable, of the shower in the center of the room and only the toilet in a very small separate space. Going to the bathroom you can experience the same experience as astronauts in a Soyuz. Good soundproofing but occasionally a few sirens are heard. The rest, however, was perfect and the beds were also comfortable. It was difficult to find it despite google: the entrance is in a secondary street where, however, there is no sign; it would be enough to add an indication to signal the entrance. We did three laps (of the ring roads and holy navigator!) Before figuring out where the entrance was. There is also a bus stop just a stone's throw away. Free private parking around and under the structure but I don't know if there is enough space for all guests. Very problematic air conditioning: there are thermostats in the room but they do not work or are not enabled, so the air is managed room x room by a panel at the reception to which we had to ask three times to turn it on, then lower it and finally turn it off x night because noisy and annoying given the small size of the room. Very negative We didn't try the breakfast but all in all it seemed like a good point of reference for a stop & go near the airport where actually there are not many alternatives in Santander while I would not recommend it to anyone visiting the city. Surely the young management has some points for improvement but the structure is of a good standard

A great three star hotel, small but with all the amenities needed, tea and coffee facilities, very clean, close to the central area and bus and train station. Breakfast was excellent and staff very nice. I definitely would give it a three star plus.

We have stayed numerous times at this hotel on our return to the UK by ferry....the hotel is always clean with good twin rooms and ensuite; the rooms may not be the most spacious, but very acceptable for an overnight stay. Very friendly reception staff and car parking both open and closed but under surveillance. Close to some restaurants and bars and a 10 minute walk to the main shops alongside the sea. Pet friendly. Breakfast is good. Charges apply to parking and pets!

We were impressed with this hotel on arrival, nice common areas, parking onsite (albeit a tad expensive), good location/setting, easy checkin, clean room. But two very important things this hotel needs to get right… (1) The dinner service. They had one (very hard working) waiter doing everything, the result was a v long way even for a menu. We couldn’t blame him as he was doing his best but just couldn’t keep up. To add, the restaurant is outside in a temporary building which may be lovely in the summer but was not quite so glamorous in the rain. We were amazed the waiter had to keep going in and out (in the rain) to get drinks and food, utter madness…. Especially when there are large areas inside the main hotel not being used. We felt really sorry for this guy and as a result didn’t order starters, more drinks or desserts as it was just too painful to watch. (2) The hot water. We had none, just not good enough. We wouldn’t stay here again for the above two reasons, limited time and travelling require decent service and hot water as standard.

Hotel situato in una posizione eccellente, vicino al centro della città dove sono i negozi, ristoranti e la vita notturna e di fronte al mare. Le spiagge sono raggiungibili facilmente anche attraverso bus (fermata di fronte all'hotel). La camera molto carina, pulita, con tutto il necessario. Unica pecca la camera singola è veramente piccola, il bagno invece è ampio e con una bella doccia ma manca il bidet (presente invece nella doppia).

Having stayed six times at this hotel dating back to 2015 we decided to stay again as we wished to be near Sardinero. We have not experienced any of the issues identified by previous reviewers in any of these visits, in fact quite the opposite, the staff were welcoming and the rooms were in decent shape and always large. The price was high but for the luxury of a senior suite I was prepared to pay over the odds. On arrival we were told that no senior suites were available and we had been upgraded to the Imperial Suite. Sounds good, but here the good news ended Issue 1 the whirlpool bath didn’t work. Reported to reception and was quickly attended by the maintenance man who after breaking the tile to access the motor reset fixed the problem! Issue solved - nope. It lasted 20 minutes and then tripped all the electric. On reporting to reception the switch was reset but no whirlpool bath. Ok, we’re not here for the bath and having been offered a move the next day at 12 noon we decided to stick with the room as otherwise it appeared ok. Issue 2, the air conditioner sounded like a jet engine. It wasn’t so warm anyway so we tolerated this. Issue 3, at around 5 am it became clear there was multiple pigeons roosting in the roof space above the bed therefore couldn’t sleep until they stopped making noise. Should have moved but we are quite tolerant. Issue 4, around noon time the noise from the AC was so load we had to trip the electric breaker to stop it. Again we should have moved. Issue 5, on night 2 we were again awake for a significant period because of the lift continually moving even in the middle of the night. Issue 6, on night 3 again the lift was not moving up and down almost constantly. This seems to be the overnight cleaner moving items to the storeroom, and guess where this is, next to our room 601. I politely asked receptionist to ask the cleaner to stop and she said he was going home now so it would be ok. She couldn’t move us as there were no other rooms available. On approaching the hotel director the next morning she was aware of all the issues even knowing that the lift was noisy and kept people from sleeping. I was offered a free breakfast which I refused purely because there is no soap in the toilets and this is being used by waiters and chefs to prepare and serve food. After much argument I was told they would refund me the last night stay, still not received it though. All bored by now no doubt. This hotel had deteriorated badly in the 7 years we have visited. There are so many easy fixes to make it better but nobody seems to care. Lights don’t work - replace bulbs AC noisy - stop it vibrating Bath doesn’t work - either replace the motor or borrow from another room given the Imperial suite is the best room in the house Lift - get an engineer Noise - stop the cleaner working all night making noise No soap - buy soap The list is endless, we won’t be back and I wouldn’t recommend anyone else does either. Ou

Overall this was a great hotel to stay at. The staff are very helpful. They switched rooms for us without missing a beat when we discovered that we only had one double bed instead of two singles (we are not, ahem, small people) and helped us figure out dinner plans. The room is decent - it is showing a bit of wear and tear (chips in the paint and that sort of thing) but it is clean and the beds are comfortable (very firm, which we like, but of course not everybody does). Our only complaint was the wifi - we apparently can only have two devices attached at a time, but even after ‘forgetting’ the network on my phone, I still got an error message saying I had too many devices when I tried to connect my iPad, and my husband’s phone disconnected and would not reconnect after we left the room and came back. (To be fair, we haven’t asked for help with the wifi because we feel like we’ve already been giant pains in the butt with the room switch). Other than the wifi frustration I am very pleased. It is bright, comfortable, and right across the street from the beach. I am looking forward to falling asleep to the sound of the surf.

From the outside the hotel doesn’t look like much but the interior more than makes up for it. Welcomed very nicely by staff and was easy to find our room. Room was a great size and lay out and the bed was incredibly comfy. There were always staff available if needed but we didn’t have any problems. The hotel was in a great location and the beaches and restaurant were lovely.

Absolutely loved this hotel. Wouldn’t stay anywhere else if visiting Santander. Staff were exceptional especially Reception staff. Our room was perfect, the bar and restaurant was just lovely and the pool was stunning. Location across the road from the beach and beautiful setting.