Experience our first Tenerife Hotel. Located in the historic area, in front of the marina and a few minutes walking from several cultural emblems, our hotel is the perfect lodging option in the city. It occupies the building of the first mall in Santa Cruz de Tenerife, Edificio Maya, and it keeps the 1980 style. Our 4-stars hotel features a terrace with a cocktail bar, Azotea del 31, perfect for relaxing and enjoy the weather and a Fitness Room to keep you fit during your stay. Plus, AC Hotel Tenerife, features an AC Lounge in the ground floor space, with different ambiences along the day, it is ideal for working, sipping a signature cocktail, or tasting a selection of local dishes. All our 83 rooms have a sleek design, under the concept of functionality, to guarantee a unique experience. For those who look for a business matter or a social gathering, our Tenerife Hotel boast 2 rooms fully equipped and prepared according your needs. We are expecting you in Santa Cruz de Tenerife!
VVoss Olaf2021.11.17
Unfortunately we got a room inside the hotel with just a window to a ventilation shaft. Resulting in permanent noise from top roof bar through this chimney even we've been two floors below. Sleeping only possible after 2am. We informed the reception but no action was taken. Breakfast is good but a hotel should guarantee a good sleep first.
With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be just steps from Rambla de Santa Cruz and Garcia Sanabria Park. This 5-star hotel is 8.8 mi (14.1 km) from Teresitas Beach and 0.6 mi (1 km) from Anaga Natural Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 9 meeting rooms. Limited parking is available onsite.
Make yourself at home in one of the 261 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.08.22
Loved the hotel, felt like an old colonial styled placed, great surroundings so green and fresh. Loved that they were very aware of the planet so had refillable water jugs instead of plastic bottles, same with toiletries...balcony view was overlooking the pool with a gorgeous backdrop...Will stay again
A stay at Laguna Nivaria Hotel & Spa places you in the heart of San Cristóbal de La Laguna, steps from Plaza del Adelantado and Santa Catalina Convent. This spa hotel is 15.2 mi (24.4 km) from Teresitas Beach and 0.4 mi (0.6 km) from University of La Laguna.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a sauna, a fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Stop by Restaurante Laguna for lunch, dinner, or brunch, where this restaurant specializes in local and international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available for a fee.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in San Cristóbal de La Laguna? This hotel has facilities measuring 2863 square feet (266 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 79 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access is available. Bathrooms have bidets and hair dryers. Conveniences include phones, as well as safes and electric kettles.
SSightsee592315224512023.04.10
Our airline cancelled our flight from Tenerife South Airport at the last minute, and rerouted us via the North airport the next day and we had to very quickly book our own accommodation for the night. Booked through Bookings.com pretty much based on proximity to the airport as we had a very early flight the next day. After all the stress of the day the reception staff were lovely and welcoming. Our room was massive and well equipped. We eat at the hotel and it was good and also very reasonable. Due to the early flight and the clocks going forward we were a little anxious that we would set our alarms incorrectly or they wouldn’t update overnight. The night receptionist said he would do a walk up call for us and also would have a grab bag for breakfast waiting for us, as well as organising a taxi. The call happened and the breakfast bag was waiting for us with the Taxi. The staff couldn’t have been more helpful and made what was a very stressful time very pleasant, thank you.
Very Good
62 reviews
4.2/5
Price from
US$98
per nignt
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When you stay at Hotel Best Semiramis in Puerto de la Cruz, you'll be on the waterfront, within a 5-minute drive of Lago Martianez Swimming Pools and Plaza del Charco. This luxury hotel is 15.1 mi (24.3 km) from Teide National Park and 0.3 mi (0.4 km) from La Paz Lookout.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a hair salon.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, express check-in, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Limited parking is available onsite.
Make yourself at home in one of the 287 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
GGuest User2024.03.24
Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.
With a stay at BLUESEA Interpalace in Puerto de la Cruz, you'll be within a 5-minute drive of Lago Martianez Swimming Pools and Plaza del Charco. This family-friendly hotel is 15.3 mi (24.7 km) from Teide National Park and 0.5 mi (0.8 km) from La Paz Lookout.
Be sure to enjoy recreational amenities including an outdoor pool and an outdoor tennis court. This hotel also features complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You can enjoy a meal at RESTAURANTE PRINCIPAL serving the guests of BLUESEA Interpalace, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 234 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries.
With a stay at Coral Teide Mar, you'll be centrally located in Puerto de la Cruz, within a 5-minute drive of Lago Martianez Swimming Pools and Plaza del Charco. This eco-certified aparthotel is 15.1 mi (24.2 km) from Teide National Park and 0.3 mi (0.4 km) from La Paz Lookout.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include an outdoor tennis court. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room.
You can enjoy a meal at the restaurant serving the guests of Coral Teide Mar, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff.
Make yourself at home in one of the 257 guestrooms, featuring kitchenettes with refrigerators and stovetops. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with shower/tub combinations feature deep soaking bathtubs and bidets.
GGuest User2022.05.27
Very good accommodation.
Located in the upper part of the city, easy to park and about 15 minutes walk from the coastal area.
Very clean.
very friendly
Excellent and varied breakfast buffet.
I will repeat.
A stay at Apartamentos Casablanca places you in the heart of Puerto de la Cruz, within a 15-minute walk of Lago Martianez Swimming Pools and Plaza del Charco. This golf aparthotel is 15.2 mi (24.4 km) from Teide National Park and 0.1 mi (0.1 km) from Martianez Shopping Centre.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional amenities at this aparthotel include complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.
Grab a bite from the snack bar/deli serving guests of Apartamentos Casablanca. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 8:30 AM to 10:30 AM for a fee.
Featured amenities include wired internet access (surcharge), a computer station, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 287 guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
GGuest User2022.09.16
Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception.
We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets.
the staff explains how to go there ...
Very happy with our stay.
When you stay at Parque Vacacional Eden in Puerto de la Cruz, you'll be connected to a shopping center, within a 10-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This family-friendly aparthotel is 16.1 mi (25.9 km) from Teide National Park and 0.3 mi (0.4 km) from Parque canino Taoro Can.
Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a sauna. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride on the complimentary shuttle, which operates within 1.5 km.
All-inclusive rates are available at this aparthotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at the restaurant or snacks in the aparthotel's 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 224 guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and electric kettles.
2024.10.21
Absolutely brilliant. I needed a break to recharge the batteries and this place was suberb. The accomodation, the pools, the food, the staff. Everything was spot on. If you want to stay at the Eden and not venture out, you can quite easily spend a week just on the site. If you do decide to go out, it is only a fiftenn minute walk to the shops and the restauarants. A steep walk mind you. I enjoyed it so much that I am already thinking that I am going back next year at the same time, for longer.
With a stay at this aparthotel, you'll be centrally located in Puerto de la Cruz, within a 5-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This aparthotel is 16.3 mi (26.2 km) from Teide National Park and 0.5 mi (0.8 km) from Garden Beach.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this aparthotel include complimentary wireless internet access, tour/ticket assistance, and discounted use of a nearby fitness facility.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Make yourself comfortable in this apartment, featuring a kitchenette with a refrigerator and a stovetop. There's a private balcony. Satellite television is provided for your entertainment. Conveniences include a phone, as well as a safe and a dryer.
ООксана2024.05.14
Отличное расположение. Рядом автовокзал,очень удобно добираться до аэропорта.Рядом пляжи и магазины.Уборка номера каждый день.
На кухне есть все необходимое.Шикарный вид с балкона на океан.Буду рекомендовать друзьям.
When you stay at Precise Resort Tenerife in Puerto de la Cruz, you'll be by the sea, within a 5-minute drive of Garden Beach and Taoro Park. This family-friendly hotel is 1.7 mi (2.7 km) from Tenerife Beaches and 2.5 mi (4.1 km) from Plaza del Charco.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including outdoor tennis courts and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a hair salon. Guests can catch a ride to the beach or shopping on the complimentary shuttle.
You can enjoy a meal at the restaurant serving the guests of Precise Resort Tenerife, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto de la Cruz? This hotel has 15296 square feet (1421 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 153 guestrooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers.
GGuest User2024.03.18
If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.
Very Good
70 reviews
4.0/5
Price from
US$93
per nignt
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4.5/5
Excellent
GGuest UserBeautiful hotel with wonderful facilities and services including private pools with plenty of sunbeds, a gym, spa, art exhibition room, games room with pool tables and football tables and TVs showing live sports matches. There are also organised daytime activities and evening entertainment. I loved the neutral and mint earth tone colourway theme throughout the hotel which is very calming and relaxing. I also respect the hotel's commitment to sustainability by installing water filleting machines to reuse bottles and refillable soap and shampoo dispensers.
My room was warm, cozy and clean with a nice balcony view and a variety of tv channel and movie selections including Netflix. The cleaning lady was kind to remake my bed from two twin beds into a large double bed with beautiful flower petal decorations and chocolate truffle treats which were delicious and I appreciated the additional touches. The breakfast was delicious ans very filling, presented in a buffet style with so much variety and choice of different stations within the dining room (cereal and granola; fruit, salad and juice bar; toast and baguette station; pattessarie station; hot English breakfast station with a section dedicated to different preparations of eggs).
Staff were very welcoming, friendly and helpful. The hotel is in an excellent location with stunning sea and mountain hill views and has direct access to Torviscas Beach which is less than a 3-minute walk. There are also many local shops, bars and restaurants including a mcdonalds by the beach.
I really enjoyed my stay here and will definitely revisit in the future!
GGuest UserAbsolutely amazing. The architecture was beautiful and modern with exotic plants and open spaces. Staff were very friendly and welcoming when we arrived. Large swimming pool with bridges to lead to an island in the middle of the pool (very deep!). Rooms were clean and well appointed - enormous bed but made it feel a bit cramped. Entertainment was provided by singers performing every night (til 11pm so hard to sleep before then if room above). Nice child’s room with a trampoline, table football and air hockey. Upgraded to the preferred club option which gives access to a lounge with free drinks and snacks from 1.30-7pm which we used instead of lunch! Good breakfast buffet. Only used the evening buffet once, was reasonable but not amazing. Some of the other onsite restaurants didn’t appear to have been open all week. The position was outstanding as many good restaurants were nearby and beaches with water sports only down the road. 10/10 would definitely recommend and visit again!
PPeterBGreat location just on edge of village so very quiet but easy to get to restaurants supermarket .
Reception person very friendly and welcoming, breakfast staff also very friendly and quick to ensure you’re satisfied offering more coffee etc.
Court yard and terrace great to chill.
Large room
Good shower and bathroom.
Ample plug points.
Brilliant continental breakfast with wide range of meats cheeses bread pastries yoghurt etc of (no hot food)
Noisy neighbours clunking about due to design of building. You can here water running and toilet flushing. Also noise from staff preparing breakfast etc - ideally wear earplugs if you’re a light sleeper . Don’t let this put you off though the positives outweigh this.
We travelled as a family of four, two adults and two children aged 14 and 10. This was our first visit to Tenerife and we visited during October half term. There were positives and a couple of negatives but overall we had a good time, I just don't think it was the right location for us. Room - duplex one bedroom apartment. Wonderfully spacious and clean, beds all very comfortable. The extra beds in the living room area were much better than some of the converted 'sofa beds' we have experienced on other holidays. I would be worried about the layout if my children were younger but perfect for us. Only negatives for the room was the hot water would run out after 2 people had showered. Reception said each room have a small individual water tank so it needed 15 mins to re heat the water. After staggering our showers we all had hot water. Cleaning service and fresh towels daily if that is your preference. Despite the hot water it was one of the best rooms we have stayed in as a family of four over 14 years of all inclusive holidays across Spain. Location - the hotel is a long way from the heart of the resort and the beach. We did walk to the main shopping area one day and walk back, it was about 4.5 miles (according to my fitness app). There are no shops close by but the hotel has a small onsite supermarket that was reasonably priced. The hotel also has little independent sellers some days offering things like jewellery, clothing, trinkets. The hotel felt a bit isolated when we are used to a daily holiday stroll to the tourist areas but if you are someone who doesn't want to leave the hotel they do bring a lot of extras to you. The hotel is on the side of a mountain and there are lots of steps, didn't bother us at all as we appreciated the views from our balconies but may be an issue for less able bodied visitors. Dining - We found the restaurant very busy on certain days, this is the first All Inclusive we have been on where we have had to queue for a table (not all days) and the queues were sometimes very large. It felt like the restaurant wasn't big enough when the hotel was at capacity (although I have to say the staff work so hard to get the tables cleaned and people seated). Once seated, when busy, it was very chaotic, in my opinion there were not enough food serving areas so long queues formed and not all food was available (often a long wait for the chef cooked meat). Food standard for me is that of a budget 4 star, we certainly didnt starve but the food was definitely not 'wow'. Given what we paid I think it was value for money, the chaos annoyed me more than the standard of the food. Best meal of the day was breakfast. Self service drinks in the restaurant and no issue with that, all drinks were a good quality. Pool bar, opens at 11am. We very much appreciated the self service cokes/lager/wines. So nice not to queue for these. Cocktails/slushies available from the pool bar and never a large queue. The food area has a lot of flies whic
GGuest UserLovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by
Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out!
Pros:
Very good location
Modern hotel
Heated pools( wheelchair friendly)
Good food and service
Cons:
No shampoo in a room! It's a first for me 🙈
The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣
All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family
LLolaI went on holiday with my partner far away to celebrate our anniversary and we were super lucky and got an upgrade to one of the duplex with golf views, absolutely beautiful and massive for the 2 of us, but it was a bit disappointed as the room was not clean enough and the housekeeper had to come to clean the bathroom a bit better and also the horrible stains on the floor in the room but after that everything was perfect and we were very happy. The hotel is very good located if you are looking for a quiet place to stay far away from the hubbub but be aware that you need to take taxi to get the beach or rent a bike or a car, walking distance is not an option. The swimming pools are really good and you have plenty of space to sunbathing. The staff at the hotel are exceptional and with a high level of customer service and always willing to help, special mention to Martin from the restaurant and also Raul and Diana from the Reception, very good customers service and happy to help. The breakfast was really good and we were very impressed with plenty of variety for everyone and the staff really efficient. On the negative side we would like to mention that we would have liked a small touch from the hotel to say congratulations as we got engaged and we mentioned to Diana and Raul from the Reception and also to Martin but not a small little thing to say congratulations like a card or 2 glasses of prosecco or kind of. About the room, we would like to mention that the mattress are not very comfy as you expect from a 4* hotel and even though the room was very well equipped we missed a bin in the room and we had to use the one from the bathroom in the living room. We did not eat at the restaurant so I cannot tell about the food there and we did not use the gym or the spa either. We will definitely come back next year.
GGuest UserEverything corresponds to the description and photographs, clean, cozy, friendly staff, nearby there is a store, a kiosk with excursions, a bus station, a beach (waves, always a red flag), you can walk to the city beach with swimming pools, the nature is very beautiful, everything is super.
Myself and my wife visited this hotel late October for 10 days. We had not visited this hotel before however had seen it many times and saw it being rehabbed over the last few years. Result was that it was almost as new when we visited. Rooms were very modern and comfortable. The property was recommended in the Jet2 brochure as 4 star. From my previous experiences in other hotels this hotel was higher than this rating. I am not aware of the rating algorithm however this felt like 5 star. Room was great. Cleanliness excellent and cleaning staff very efficient. Breakfast, Lunch and Dinner, choices and quality were way above average. We did eat out occasionally as we do but did so much less this time as the food was so good. All inclusive bar drinks and service, again first class. Pool area very clean and always got 2 beds and an umbrella at any time of visit. The hotel is almost fully up to speed and new bars are due opening soon- Sports bar I think is one. It looked finished when we were there and will be another asset to this hotel. We had seen some negative comments on Trip Advisor before we came out which seemed to be around food quality and choice. We could not see where these criticism's could have come from as they were not apparent during our visit. Maybe the teething issues referred to in the Hotel's replies were there initially and have been resolved. Good for them. My last comment is that if you are considering this hotel do yourself a favour and book. I dont think you'll be disappointed.
I had two persons room in the northern corner of the building. The room is spacious with large bathroom and a corridor and built-in wardrobe. The hotel is nicely decorated and well maintained. The balcony was towards south-east, not very large with a table and two chairs. But as wind in El Medano is always strong and comes from the east it was not comfortable to use it, also WiFi doesn't work on the balcony and part of the room away from the corridor. There room has a fridge and electronic safety box, and TV. There are two electric sockets next to the beds, but unfortunately only one socket next to the table, which is already engaged by the fridge. The hotel staff speaks well English and is friendly. One can access the hotel either with electronic card or with PIN code of the main door and your room. The PINs are sent by email, so I suppose late arrival after 19.00, when reception closes, is possible. The hotel is located almost in the middle of El Medano, next to the only shopping center of the city featuring SuperDino and quite noisy bar. There is also smaller Supermercado Guai in 200 m. But take into accound El Medano is a very small town 1 km in diameter, so everything is in walking distance. El Medano beach is just in 300 m from the hotel. All beaches in El Medano and to the east of it are open for the wind. So they are mostly occupied by the surfers and kite-surfers. There is a small part of El Medano beach protected by the mole. 3 km to the west there is La Tejita beach, which is covered from the wind by the Montaña Roja, also offering great views over the area. There is buses 411 and 408 from El Medano going to San Isidro, where you can change to bus to the Southern Airport, other directions or do more substantial shopping in Mercadona, Lidl or HiperDino. San Isidro bus station has a machine for topping up Ten+ bus cards. In the evining people gather at Plaza del Medano, which is quite vibrant place taking into account the town is tiny comparing to Los Cristianos and Playa de las Americas.
GGuest UserI had a brilliant time at this hostel and met some lovely people. The place is kept clean, the common room is a great size, and there's space to hang wet things after going in the sea/washing clothes. Lights go off at 11pm so people can sleep if they want. The location is perfect - minutes from the beach and restaurants etc. I felt that some of the staff could have been friendlier and more inclusive but overall would definitely recommend this place to solo travellers.
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Can I cancel or change my hotel reservation on Trip.com?
It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.
How do I contact trip.com customer service?
You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.