Santa Ana Hotels with Airport pickup service

There were no toothbrushes nor toothpaste. There was no ref and microwave. Other than that, everything was nice. There was free breakfast. There is a swimming pool. The thing I liked the most was the free shuttle to Disneyland. I loved my stay here!!

This hotel was great for our stay here in California. The room was spacious and clean and the bed was extremely comfortable after a long day out whether around Los Angeles or a 17 hour day in Disneyland. The fridge was great bigger than we expected. We managed to store lots of bottled water and a few 2L bottles of juices with all our yoghurts etc for the mornings and during the day. Fridge is a great size for trips to Target which is across the street less than 5 min walk. Bathroom and other parts in the room we couldn’t fault had everything we needed for our stay to make it comfortable. As we left they were re decorating the halls, apart from all of this we wish there was stairs to each floor instead of just getting the lift up as we were in the 3rd floor room 355. Stairs would have been nice inside the blocks as there is only a fire exit stairwell to leave the hotel you cannot get to your room via stairs. Also great for parking a hire car as this hotel doesn’t charge for overnight parking too one of the reasons we chose this as our main location to go back and forth from saving us $350/$400 compared to competitor hotels around LA.

Was supposed to stay 12/23 - 12/30, but left 12/29. This place has really gone downhill!! We have been staying here exclusively since 2105, but we won't be staying here again. I loved the convenience of having a kitchen, but at $1,205 for the stay & it now seems overpriced. Especially since they no longer do the breakfast buffet - which is understandable with Covid & the CA restrictions; HOWEVER, the crappy ”brown-bag” breakfast is horrible. They don't ask what you want OR offer 2nd/3rd options. Example: 1 pre-packaged banana-nut muffin, 8oz Nestle water, 1 small, bruised red apple, 1 brown sugar chewy granola bar (so much sugar-gross). My husband has a nut allergy and is doing keto (almost 60 lbs lost - good for him!!) So basically you can eat this unhealthy/dangerous ”breakfast” or too bad for you per Sonesta. At least give people 2nd option, geez (hardboiled eggs last non-refrigerated!) No housekeeping the entire stay. Trashy long-term occupants, cigarette butts & dog $hit everywhere. Example: long-term across from our room - with pet - would stand in the hallway area & chain smoke & talk on speaker/cellphone. Where she stood all day/every day were tons of cig butts & dog poop - there is no way Sonesta didn't know about this person - and she wasn't the only one. Any way, I could go on, but I won't. Just wanted to give people a heads up that this really is no longer Marriott & spend your $$ elsewhere.

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

Stayed for two nights, about 25 minutes' drive from Disneyland. I didn't expect to see fireworks. It was so empty. The cookies provided by the hotel were delicious. The laundry room was far away and dark and thin. The machine was dirty and damaged. I finished drying some clothes. Smelly. There are fast food and Orange outlets nearby, but there is nothing to buy.

Hotel is close to Disneyland. Kids liked the water slide. Customer has room for improvement. Waiting an hour to find booking is unacceptable, management could have resolved issue more professionaly with trip.com Customers should never have to contact trip.com and the hotel to resolve a booking problem. Trip.com made things right…but experience was lame.

Overall, okay. You get what you pay for: a relatively clean but basic room. The AC was loud but functioned well. Wifi functioned but was slow/spotty when streaming. Bring your own conditioner because they only provide shampoo and soap.

The front desk clerk seemed not friendly no smile on his face. The bed sheet was clean but the material was not cotton may be made of synthetic material. The room window roll up curtain couldn’t close find out at 10pm before sleep. Morning breakfast was really not that exciting, scrambled eggs add a lot of bread crumbs in it. The sausage had a lot of fat, good thing was fresh orange and Apple found on the table. I may not choose to stay at this hotel again.

In my over a decade loyalty to Marriott, have I never been treated the way this hotel treated us. The GM Ryan Fitzpatrick and Front Desk Agent Susette Gonzales have totally ruined the Marriott brand! I was forced to pay a higher rate because I was a Veteran, and not considered a federal employee. I booked on the app, and chose the Govt./Military rate, and was given the rate of $120 for the Govt./Military option. When we came to check in, she stated that the actual rate was $182, and that the app was incorrect. I also called the Titanium Elite line, and they confirmed that the hotel should honor the rate because we showed proper identification. Susette and the GM Ryan refused to honor the rate the app gave, and increase our nightly rate! Ryan stated, I cannot give you that rate because you are just military, and not considered a federal or state employee. If this is the way Marriott treats the Disabled Veteran community, it’s unfortunate. DO NOT COME HERE IF YOU ARE IN THE MILITARY, they have no respect for your service!

I had booked a king suite room for one night for my son, my husband and I. when I walked in I totally thought I had walked into the wrong room. It was dirty. I have a one year old son whom I didn’t let roam free on the floor because there was a bunch of crumbs, a dried up piece of half eaten bread by the tv stand, and just a bunch of trash in the floor. I took pictures as well.