Guest User
May 23, 2024
We stayed 2 nights in order to visit the Palace of El Escorial. There is space to pull up a car to unload baggage, but no parking. Check-in was friendly and efficient. When we checked availability of facilities, the pool was closed, which didn't surprise us as the weather was still cool, but also the bar/cafeteria and restaurant were also not open. Very disappointing for a 4* hotel. We were able to find a street car parking place 2 roads away. We had requested a quiet room and were allocated a corner room at the end of the corridor, with a pleasant balcony. Our room was small and functional, but with no kettle or coffee-making and the bar/cafe not open we realised that we would have to go out for morning coffee. Admittedly, outside of the hotel's control, but the noise from the neighbouring room was intolerable both nights. (through to and beyond 2.00am). Seemingly the separating wall does not suppress the sound of conversation, shouting, moaning, screaming, music, TV, etc. We complained to the Manager at check- out that the facilities on offer were not at 4* level and, to be fair, she listened and made a reduction to our bill. All in all, a disappointing visit. Unable to recommend.