Guest User
September 18, 2023
This store is too much. I made a prepaid order with Ctrip. I checked in on August 16th for 2 nights and needed to pay $5.4 at the store. When we checked in, the staff charged me $212.54 for pre-authorization. I expressed it at the time. I objected. After checking, the staff said that he made a mistake and thought I paid at the store, but he did not have the authority to cancel the pre-authorization. I was asked to find their manager the next day, and he wrote a small note to his manager and called him to inform him of the matter. I found their manager the next day, and their manager said he had returned it to me. Don't worry. I didn't take it seriously and continued to go out and play.
On September 15th, the bill day of China Merchants Bank, I looked at it and realized, damn, they didn’t give me a refund. China Merchants Bank deducted more than 1,550 RMB from me. . . .
I have contacted Ctrip staff and will contact the hotel for me and will provide follow-up information.
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