Hotels near Tijuana River Valley, San Diego

One of the most unsafe properties I have ever stayed in, surrounded by addicts and drunkards and other criminals, it was absolutely terrible. The staff were rude and for the most part we’re unwilling to even acknowledge those people staying at the property. The one night I had twisted my ankle and had asked the night manager for Ice if he could open the room where are the ice machine was locked, and he said absolutely under no condition.He said walk over to the mini mart and buy a bag of ice, I said please I need ice for my ankle, he told me to go away and stop begging because it did not suit me. I was infuriated and Insulted buy this impudent little weasel of a man. I am sure he has cost you more money than whatever wage you may have ever paid him. As a business owner I understand the losses an employee like this can cost a company, I am sure your business plan is not to drive away your clientele by insulting them. I won’t ever stay there again.

We’ve stayed at BWs before and enjoyed our stay; the rooms were clean and the service was great. I can’t say the same about this BW. Upon arrival, we were passing a room that had its door opened and I immediately noticed the black dirty carpet. I hoped I would not find the same in our room but to my disappointment I found the same. The carpets were filthy with black stains and had not been vacuumed. My husband mentioned it to a cleaning lady but she only said they were working on it. (????). You don’t need to work on making an effort to provide clean rooms to your guests, you just do it! You could tell they did not clean the room and it smelled like they just sprayed air spray to mask the fact they did not clean, (although there website praises their cleaning standards). I didn’t say a thing because it would not have made a difference and all hotels were booked in San Diego. We would not have found another place to stay. On our final night, when we returned we found the bed thrown together. All three days a vacuum did not touch the carpet. The same debris found on day one was there until the end. It was definitely a busy hotel. I think they would care less to make any effort to improve the cleanliness based on a terrible review because they had the business. I would not recommend this BW. Disgusting!!!!!

The room was clean, quiet, friendly desk clerk, no smell or no bugs. The queen bed was actually a full size and there was a small space for hanging clothes. We were in San Ysidro for a week and it was just to small for our needs. I can recommend this for like a single person for the night but for us it was just to small. We did stay the one night.

This hotel was surprisingly very nice and had all the things indeed I totally would recommend this hotel to anyone that like a clean place to rest your head!!

No toothbrush, toothpaste, remember to prepare yourself, other toiletries, breakfast can be done waffle yourself very delicious. It was late to hear that there was a meatloaf that was delicious and not eaten. The milk was gone, but it could be called a waiter. It is very close to the border Ole, and it is also very close to the high-speed entrance. It is convenient to park in the hotel and it is convenient to collect money.

I am very satisfied with the accommodations for my guests, friends and family at the Best Western in Otay Valley, Chula Vista. The Staff are very friendly and accommodating. They allowed us to switch rooms due to some mix up. Fortunately, I reserved 4 rooms so it's a matter of switching the names of occupants and since they are my family no big deal. The only issue that can be improved is a work space so if your roommate is already asleep you can work downstairs. The space is not private it just a space not even a small room. Also, the key in one of the rooms doesn't work well and they don't have enough people working the night shift. So while I am checking in my other guests, my other guest had to wait since only one person is working that night. Maybe, hire more people to work since this hotel is very busy. The location is right off the freeway so it is very convenient easy to find. It's next to a gas Station with a convenience store. Starbucks is walking distance so the location is great. The staff are all nice, Carmen, Cassandra and Daniel. I only talked to Albert once on the phone but they are very courteous and accommodating in person and on the phone. I would give them a ”5” for Service Excellent customer service.

We were in town because my son serves on the USS Abraham Lincoln and the ship was coming home from an 8 month deployment. The trip was divided up between Embassy Suites Arcadia and Best Western. First when booking a hotel when you’re from out of town, it’s hard to pick a location. We picked Chula Vista due to the proximity to the Navy Base Coronado and the reviews of the hotel. I will say this, we stayed at Embassy Suites first then came to this hotel for Friday and Saturday then back to ES on Sunday. Guess what? The beds are the same. The beds at this hotel were very comfortable and it appeared to me they used the same bedding as ES white bed spread and gold sash. I usually have to bring a mattress topper when I go to a budget hotel because 9 times out of 10 the beds are super hard and uncomfortable. Imagine my surprise, when I did not need to use my topper and was very comfortable. That’s a good point comfortable beds. The Hotel is not in the greatest part of town but the hotel is well lit and I felt safe. The room was large and the bathroom was larger than the one at ES. The showers had very nice water pressure. It was obvious however that they removed the tub plug to keep you from taking a bath. That could be a CA drought issue, not sure. We did not get a “grab and go” breakfast, but using the Covid Excuse to only offer pick up and go brown bag breakfasts is disingenuous since we are well past covid at this point, and it’s obvious they just don’t feel like dealing with offering breakfast. Embassy Suites offers a full breakfast so don’t use the CDC COVID excuse, because nobody is buying it. Now a few CONS: Even though we left the Make up Room sign on the door, the maid did not clean our room and we had to go the front desk and ask for clean towels and Toilet Paper. Not a big deal but come on. Now my biggest pet peeve. We drove in from Los Angeles and at 2pm I get a phone call stating my CC had not gone through and if we didn’t pay by 3:00 they were going to cancel my reservation! CHECK IN IS AT 3! I have never been to a hotel that ran your CC an hour before check in! THANKFULLY we were only 5 minutes away when we got the call checked in using my Capitol One card and all was well but what if we had gotten stuck in traffic and didn’t arrive until 3:30? I had used my Discover Card to pay for Embassy Suites and there was an “over use” hold on the card so when they ran the card it didn’t go through. Ok so what? Usually you confirm on a CC then pay for the room when you arrive, and if you’re a “no show” after midnight then they can charge your CC, not run it an hour before check in then threaten to cancel you reservation if you don’t arrive by 3! I have never had a hotel run my CC an hour before check in. Something Fishy if you ask me. Overall I would stay there again I guess although I probably won’t have occasion to do so.

This is an ideal beach stay! Room is spacious and facing the sea with awesome sunset. Bed was comfortable. 2 bottled water. Free cocktail and food on 5th floor for an hour. Free bicycle use (need to check condition and use early). Breakfast menu with good spread. Excellent service from everyone in the hotel!

It was our 30 year anniversary . We wanted to walk down memory lane . Doubletree Hilton was the perfect place to do so . The trolley is like 100 ft from the hotel , wow !!!! We were there for 4 days and we only spent $12 dollars on transportation the whole time . We went to the seaport village , old San Diego village , San Diego zoo , little Italy , the can even take you near to the gondola rides . This hotel is pet , kid , business , couple friendly . Restaurants , FedEx , food stores , right outside . Indoor outdoor pool , gym , jacuzzi , Starbucks . Isabella is an awesome receptionist !!! Knowledgeable , friendly . This hotel is carefully paced to give you the best indulgence of the area . Great job guys !!!!

I had a peaceful night thanks to you guys