Saint Rose Hotels with Airport pickup service

One of the most disappointing things about this hotel is that they were not offering airport transportation as advertised on their website. I don' tkn ow if it was just for the two days I was there, but I was counting on this feature for comfort and convenience. Front desk was friendly. Breakfast buffet attendant seemed rather rude. The walls were PAPER THING. I could hear our next door's neighbor's conversations and could hear their tv. I appreciated the bathroom amenities and the environmentally friendly dispensers. The smurf size plastic bottles seem so wasteful so this was a refreshing approach. Had I known it was DOVE products, I would have brought my own shampoo ..etc Overall, it was a reasonable price and served my purpose.

Clean and nice room but not all rooms have microwave and fridge. Service could be better. No ice machine or beverage machine but they have ice water in the lobby. It was ok for one night.

Clovia was a wonderful hostess who was very kind hearted. She took very good care of me and my mother in the morning making sure we were good and got everything we needed. The rooms were very clean and the workers at the front desks were nice. Will definitely be back!

The front desk is friendly and there is free shuttle bus . early morning check-in. There are fewer room facilities, all in all, suitable for temporary stay. Breakfast is not available, so I will not evaluate it.

The front desk brother is very polite and the service is very good. The hotel has a gym and a small pool. There are many choices to eat around. The only thing is that the Crown Hotel was booked on Trip.com before, but before departure, I was told that the name was changed and it was not the Crown at all. This operation of Trip.com is indeed a bit unacceptable, it is false propaganda...

The hotel was very clean and the staff was helpful. Housekeeping kept my room clean and the ladies were friendly during each interaction in the halls. Shot out to Alvarez & Karen they were very nice. I will definitely return

We had a lovely stay at the Country Inn & Suites, Metairie the second week of March 2023. We booked the hotel through our credit card and check in was a piece of cake. They do ask for your plate # and a credit card for incidentals, so make sure you snap a picture of your plate when going in to check in -- it'll also come in handy for paying to park around the city as well. Our room was in the main building and it was quiet and felt safe. My family enjoyed the breakfast and the variety every morning. The location was terrific and we found that going out the side of the parking lot and then using the side streets, it was easier than trying to navigate the u-turns on the main highway. I was surprised that our room was serviced every day during our stay as other brands of hotels still have a once every 3 day policy. There seemed to be a variety of workmen, nurses staying at the hotel as well as families and a tour group bus. The front end girls were terrific and always had a smile on their face!

They changed our room the night before even though we reserved it weeks in advance. Informed us everyone would be on bottom two floors and we arrive to people on all the floors and smoking pot out front. Get checked in. Went to sleep. We went to leave for the day the next day and I forgot my work briefcase upstairs which I cant leave anywhere. Went to get it but room would not unlock, went down to get rekeyed and back up..nothing. Desk clerk went back up with me to unlock it and a gentleman got in the elevator who was staying on an upper floor so I ask why our room was changed since everyone is clearly not staying on just the bottom two floors. I got silence. Left and decided to call and try to catch the manager since her note left on our table said she was there during normal business hours. Its 230 on a Friday. Nope shes gone home early. Desk clerk says she will see if she can catch the other manager going back and forth. Nobody calls me. We have the door fiasco again but have hot food. I write an email to the manager since I couldn't catch her on the phone. I specifically ask for an email back and not be bothered before noon. So at 1203 our room phone starts blowing up. We don't answer it because all our family has our phone numbers. I check my email to see this manager wants to only talk in person or over the phone. Well too bad Carla I'm on vacation and I'm not standing around arguing with you as to why yall lied to us and put us in a smaller room. Saturday rolls around and we decide to stay in and this is the first day housekeeping decides maybe they should clean our room. We dont want to be bothered so we decline. Sunday we leave and I tried to email the manager who says she will be around until 3. I ask her to have our room cleaned and since we had not heard the housekeeper knock that morning we figured she hadn't been there. No response. No room cleaned. Came back to key fiasco again. We go to leave the next day and I've got the stuff at the car so my husband can check us out since it's in his name. The manager decides to tell him she needs to speak to me. So he comes out and tells me this. I ask if we are checked out, he says yes and we leave. No Carla you're not gonna tell me to do anything. You're not gonna ruin anymore of my trip. You're not gonna lie to me some more and me pretend to be stupid. Idk what your reasoning was to tell us that everyone was going to be on the lower floors only to have people all over and not give us the tub I wanted so I wouldn't hurt the first day. Idk and I really dont care. It was a lie point blank and I dont have time for liars.

We had a brief but wonderful stay at this location. I had a 5 am flight out in the morning, and Renee at the front desk was very helpful, arranged transportation for me, provided recommendations on local restaurants, would recommend this hotel without reservation (pun intended)

We had just drove 12 hours and needed a hotel near where we were going. Over 250 dollars later for 2 nights we got to our room which had hair in the tub, cable line cover ripped off wall with a hole in wall, and no tv because batteries in remote were dead. We said ok just go to sleep and tell them in the morning. Woke up to coffee pot not working as well. We figured out that the surge protector was shot as they had the TV, the cable box, the fridge, the microwave, and the coffee pot plugged in to it. We told the front desk and they changed our room. After getting to the new room the patio door was broken and all the ac air was leaking out the space created by the door not closing all the way. The outdoor pool is also not as pictured, the water is green and nasty. We will not stay there anymore and they should not have 3 stars. Also the health department should take a look at the ice machine on the second floor as it has mold. Definitely not worth what they charge to stay there.