Ibis Saint-Malo la Madeleine Reviews

Room is small, no refrigerator but staff were nice and helpful.

Arrived after a long drive though France experiencing poor driving conditions- a lady (I think by name of Katherine) checked us in with great humour - she spoke english to us but we had to reply in french. Check-in super and a safe arrival drink poured without delay. I love staying here.

If you're looking for a cheap but comfortable overnight stay on the way to somewhere else, this place is excellent. The room was a little small and quite basic, but it had a decent shower. The breakfast was good, with enough options to suit everyone. The staff were all friendly and spoke good English. This hotel has good parking and is situated at the side of a small retail park, which is why I made the comment about it being suitable to stay on the way somewhere. It's not somewhere you'd stay if you wanted to be near the beach and the old town.

Had a lovely weekend away. The hotel is very clean. It's basic but fine for our needs. Breakfast was lovely. Staff friendly and welcoming. The cat 🐈 is the best member of the team by far. Close to the harbour and the madeleine

Really nice since the refurb, hadn't been yet and was very pleasantly surprised. Lovely place, comfy beds, and quiet.

Great small hotel situated a stones throw from the ferry terminal. Very clean. Comfortable bed. Good shower. Everything we wanted. Great as a stopover. I wouldn’t go there for a holiday as it’s not really suited for that. Secure parking behind a barrier A warm welcome on arrival.

Good location, friendly staff and dogs are permitted. Unfortunately the cleaning under the beds is nonexistent and the remote for the TV don’t work. Breakfast is ok for the 3 star hotel, nothing fancy.

Returning customers to this property. It’s good value for what it is and great for a stop over before an early ferry.

I have always thought of Ibis Hotels as being quite basic and not somewhere we would want to stay but due to a late ferry this hotel seemed a good location for one night. I stand corrected this hotel exceeded my expectations. Axel on reception could not do enough for us and made checking in and and settling in with a drink extremely easy, despite the fact he had a lot of other guests checking in at the same time. He is a credit to Ibis for his efficiency and good humour. Our room was comfortable and had everything we needed for a night's stay. Breakfast was plentiful and good value for money with smiling helpful staff. We will most certainly stay here again.

Brilliant for the ferry, clean. friendly staff. English speaking reception. Rooms are compact but have everything you need.

Very comfortable and clean room. Lady on reception was extremely friendly and very helpful. Hotel only a short drive to the ferry terminal too. Will stay again next time in St Malo.

I was very disappointed by the customer service I received at this branch of the Ibis chain. On arrival I asked if I could use an alternative card to the credit card I had used to secure the reservation. I was told it was not possible but confirmation from the manager after my stay confirmed that it was possible. I got the impression that the receptionist either didn’t know how to deal with my request or couldn’t be bothered. Her attitude didn’t really confirm the former! Then when my complaint was made to the manager no attempt to answer this or my other questions was made. I guess the receptionist takes her cue from the manager. Avoid this hotel until re training has taken place.

We stayed for just one night prior to catching the ferry to Portsmouth. The hotel is situated on a retail park, which is handy for Carrefour & other shops & restaurants. It offers basic but clean accommodation & my rating should really be 3 1/2 stars. We didn't eat breakfast, as we had an early start. The bar was OK, although I thought the drinks were overpriced. All in all, OK for a short stay.

We needed a ferry stop over and this hotel delivered well. In the right place for easy access to the motorways and away from the walled city. Ample parking outside which felt safe. We arrived even later than expected after a delayed boat, and the staff had waited up for us. Check in smooth and a good nights sleep - thanks to excellent sound proofing. We were right next to the car park and didn’t hear a thing. I watched a car drive out right outside our window, without a sound. 10/10. Breakfast good too and all a reasonable price. Only two small suggestions for improvement: better showers and some electric car chargers in the carpark.