Embassy Suites by Hilton Hotels in St. Louis

Overall, a wonderful experience at the Last Hotel. Cons: inconsistent staff kindness/helpfulness. Like so many places right now, they seem to be understaffed and some employees handle that load better than others. We experienced quite an outburst from one valet employee but noted that most are trying to be as helpful as possible with what they have. There also were only a handful of rooms ready by check-in, but they let us use their pool in the meantime. Pros: Awesome pool - great view. Our room??? Stunning! We felt spoiled and slept like babies. Truly beautiful renovations, great craftsmanship and fun personality. Hotel felt safe even in the midst of a louder part of town with a rough nightlife. Tip: it’s expensive but pay for valet. They were prompt in their service, the gated lots nearby don’t have in and out privileges, and you’ll want to keep your car off the street overnight.

Double charge you on your credit card and don’t release your funds right away. Poor customer service. No Refrigerator or microwave in the room. No social distancing in the hotel. Only thing they did have was good food.

We stayed here over the weekend to celebrate our wedding anniversary. The hotel and grounds are phenomenal. I highly suggest paying the couple dollars extra for valet parking- saves TONS of walking and time! The valet staff were very professional and accommodating. Upon arrival, (it was very late at night) we arrived and pulled up to the hotel- valet immediately came out and offered to assist; I asked for general hotel parking and was kindly directed toward the area- upon arrival to that area (not really close to the entrance- general parking lot is like $35/day)- we chose to return to front door valet for $40.... Parking is overall expensive. But, we were assisted in unloading our car and immediately taken to our reserved room. Hotel is very impressive, the lobby is beautiful- and the property is rich with history (former actual station); the room was nice, very clean, and quiet- despite the multiple wedding events occurring over the weekend. There are many restaurant and food service/delivery options available. The staff was the BEST! The grounds included hourly light shows over pier/Koi fish pond; Landry Seafood onsite, along with- Ferris wheel (my kids loved), putt-putt golf, small slide/park area... It was really a great experience to stay here. The hotel is beautiful, clean, and has multiple on-site entertainment options (along with an aquarium)- minutes SAFE walk to multiple major attractions. Bed was incredibly comfortable. We stayed long enough to need extra towels- I notified/requested the front desk for additional, and they were delivered to our room within 10 minutes. Upon arrival, we were unable to locate the TV remote- called the front desk and was immediately delivered a new remote for the TV. We did not have any major issues, but even our minor needs were met with utmost speed. I highly recommend this hotel for family and couples.

Let's start with the good. The rooms are amazingly comfortable. Mind you, it helps that I reserved a Stadium View king and was upgrade to an Executive Studio Suite. Extremely comfortable, very clean, and wonderfully furnished. It is exactly what I would expect from this level of hotel. It is also perfectly located if you're attending a Cardinals game at Busch Stadium. You walk out the front door, walk across Clark Ave which is shut down for games, and you are at the stadium. It is the reason I choose this hotel as I was attending a game. It is also basically in Ballpark Village. And now, the frustrating parts. Parking is horrible. First off, there is nothing on the website that I can find that tells you where to self-park or off what street to enter. I had the misfortune of trying to figure it out in between a double-header, where streets are blocked off and crazy people are running amuck in cars as well as running across the streets. I finally called the hotel and a kind gentleman talked me down to where I needed to be. By the way, the second level elevator, the only elevator that takes you near (not to) the hotel, the down button to call the elevator doesn't function. You have to hit the up button to have the elevator to arrive, then go up so you can do down to ground level. The elevator dumps you outside and you then walk past valet parking to get to the front door. Check in starts at 4:00pm and I arrive at 4:10pm. There is only one person at the desk, and she is dealing with a difficult customer. She was actually providing great customer service, but it was taking a lot of time and the line behind me was building. During this time, multiple employees walked by and behind the desk but offered no help or even made eye contact. Finally, after about 15 minutes, someone showed up to help. One thing to note, to use the elevator to go to your floor (mine was the 8th floor) you have to scan your room key card for it to allow you to push the floor button. That was not mentioned to me when I checked in and I could not figure out why I could not get to the 8th floor until a nice couple told me. Funny thing is, about 20 minutes later I got to tell another couple the same thing as no one told them either. You would think that should be automatic when checking someone in. Finally, the next morning I wanted to leave early, by 7 at the latest, so decided to do room service. They claim 24-hour room service available. However, you cannot order breakfast to be delivered to your room until 7 at the earliest. Prior to that, you can only order ”late Night Snacks”, which consists of things like Doritos. I just gave up, checked out, and had breakfast elsewhere on the road. There were other things as well. Overall, not a horrible experience. Just too many frustrating points which should not be the case for the cost of a night stays

It rained on the day we went, the rain stopped and there was a rainbow near the arch. It can be seen in the hotel room. The accommodation is good and the service is also very good. There are restaurants, supermarkets, pharmacies and side doors within 200 meters. Arches and the old court, you can take the subway in ten minutes, it is the subway, don't follow the Google map on the road lost ~ strongly recommend the sushi love on the main road, there is a 20-knife buffet, very good and delicious, right, Please bring your own slippers and toothbrush toothpaste. Many foreign hotels do not provide ~

If this hotel is representative of what Marriott is doing with Westin's, the Westin brand is deteriorating. Plastic cups in the rooms like a Best Western. Quattro restaurant is poor; asked for glasses for wine and one glass was very dirty. Quattro delivered our dinner to the wrong room; when we got the dinner it was not what we ordered. Thermostat in room was 'dead'; if not fixed management would make us move everything to a different room at 8:30 pm. Maintenance found that when the filters were changed the thermostat was not turned on! And the guest had to discover the thermostat was not working. Westin still has comfortable beds. Fortunately the valet and front desk people were good--although the staffing is very thin until 7am when the nightshift ends! Do not recommend and will avoid Westins in the future.

Stayed here for one night recently while in town for a marching band competition. The location is very convenient for getting to The Dome at America's Center and very convenient to get back on the expressway to head back to Illinois so the location is a plus. There is nothing particularly ”bad” about the hotel but it just is in need of updating. The rooms are very dated from the carpet to the doors to the furniture. The popcorn ceilings are the biggest indicator that things have not been updated in a long time. Beds are old and noisy. Hilton would be wise to start doing a hard goods refurbishment in each room and bring in fresh carpet, paint, furniture, and countertops. Having said that, the on-site parking was inexpensive and convenient and the breakfast area in the lower level of the hotel was the largest seating area I've seen at a Hilton property so that was nice. Update the rooms and this Hampton could be quite a gem.

Although this is an older building, it has been kept clean. The main lobby has a beautiful chandelier and stone pillars. Staff was very friendly. GG especially was helpful. She contacted the Drury Inn next to the arch for us to park in their garage while visiting the arch so we didn't have to walk with our 6 and 3 year olds. Our room was clean. The beds and pillows were comfortable for us. We we're on the 5th floor. Our room had 2 exit doors. One went to the pool, hot tub, and food service area. The other went to the hallway. All of the elevators were in good service while we were there. My family and I stayed here on a Wednesday night which was nice because it wasn't very crowded. The breakfast food was delicious, and there was a wide variety of things to choose from, even fountain pop. We parked on the 4th floor of the parking garage. We loved that our truck was secure being downtown. It is $12 per night to park there. The only bad thing I can say is that the parking garage was a bit stressful for us as it had tight turns and felt small. When trying to maneuver the exit out we actually hit the curb and the garage door closed on the tailgate of our truck causing some damage. We were driving a full size crew cab truck. I do recommend driving a smaller vehicle if you plan to park in the garage. There was a small parking lot across from the hotel, but it did not have a fence around it or anything.

I stayed here for a couple of nights and thoroughly enjoyed both the hotel and the city. The food was fantastic, and the service exceeded my expectations. I also took a helicopter ride around the area, which was an unforgettable experience! The front desk team was exceptional—quick and efficient. A huge shoutout to Moe and Phil, who went above and beyond by recommending some great spots to visit and eat. I arrived by Uber this time, but next time I’ll definitely take advantage of their valet service. Highly recommended!