Hotels near Fountain Lakes Park (North End), Saint Charles

First time staying at this location and we can say we were impressed. Courteous workers, excellent room with great shower, bed etc, and awesome breakfast. Everything was clean. We will be back. Location was close to everything we wanted to do.

Good place. Updated value hotel, would be perfect for traveling with family. Walking distance to Gas station, ice cream joint, and upscale taco spot. Very close to AMC theater. The room had plenty of dual outlets and usb charger ports. Lots of free movie channels. No real closet or clothing storage (some hangers w/ iron board). Fridge. Hair dryer. Standing shower w/ good pressure. Shampoo and soap dispensers are like squeeze bottles (cool). Nightlight and a bench/table straddling the air conditioner. Pool table and some hanging chairs in lobby. Basic workout room (2 treadmills, free weights, physiostep like bike). I did NOT see a pool (maybe I missed it). Basic free breakfast, plenty of snacks for purchase. You may want to avoid a room in the first floor (parked cars outside window and lots of traffic in hall near exits). I will stay again.

It is a rare occurrence how one member of staff can ruin a vacation experience, but that is absolutely what just occurred for my family during our spring break trip (April 4-7). This is an older Candlewood that is maintained rather well. It was clean and, although not particularly impressive, average and acceptable. This was a spring break getaway for my 11 year old niece her cousin of the same age. I had originally booked a Holiday inn Express in a more centralized location, vitally important to us, due to the the indoor pool. Not long after, I found an affordable Staybridge Suites, also in a good location. The downside was a lack of indoor pool. So I called the front desk and was told that their guests had complete access to the indoor pool at the HIE located across the street, which is very common. Eventually I located this Candlewood location for an even better rate. Like most (or all) Candlewoods, there is no indoor pool. So, yet again, I called the front desk and was GUARANTEED that hotel guests had access to the indoor pool at the Holiday Inn located across the street. I booked for the three nights based on this information, even though this location was quite inconvenient compared to the previous two mentioned. Upon arrival, I was greeted by a friendly and helpful front desk clerk. The same could he said for every other staff member I encountered. With one glaring exception. During check in, I inquired about how to access the indoor pool at the Holiday inn. Before the young, African American desk clerk could even respond, an older, mostly bald white guy (likely some kind of manager) inserted himself, clearly annoyed, by claiming he had never heard of such a thing.... implying that I was lying about my discussion with a desk clerk the prior evening. I had to ask him to please reach out to the Holiday Inn to find out the details, since this was something I had been promised. When I had to come back by the desk on my own, this older white gentleman proceeded to claim that after contacting the Holiday Inn, he was told that it was not a possibility dye to ”liability concerns.” Even though the hotel in question actively rents out their pool to non guests for birthday parties, etc. This gentleman offered no apology, no alternatives and was quite clearly annoyed at having to be bothered in the first place. We ended up having to pay really pricey fees to a local community recreational indoor pool 20 minutes away. This older white man was rude, aloof and offered no help. I am really quite interested in the special liability concerns that kept this hotel from being able to fulfill the promise made to my family and I myself. I would, in particular, like to know why it is not a liability concerns for other IHG properties in the same city to have an identical set up. Even if this particular Holiday Inn claimed that, could this gentleman not have asked about us paying a small fee? Sign a waiver? Anything....? This particular fellow was

Incredible

The album is suitable, the price is not expensive, there is that shuttle bus, very convenient, just opposite the airport. The room is big enough, spacious enough, the service is very good, the only bad thing is that there is no food around.

It is across the road from the airport. There is a free hotel shuttle bus to the airport. There is a metro at the door, which is also free. There are no restaurants nearby.

Bed was hard & there was no free wifi, only for hotel members. Otherwise, it was beautiful & clean.

My daughter and I stayed here during a soccer tournament over Labor Day weekend. The staff was friendly, the beds were comfortable, and the hotel was clean. The parking garage is a great parking option. The location was very convenient to the highway. Would definitely choose to stay here again.

The Sleep Inn in O'Fallon is a very expensive place to stay. However, it is not a beautiful spotless place to stay. I stayed there 3 nights 7/15/2022 to 7/18 and it cost me $437.29. The breakfast was good and plenty of it. They are blaming Covid, I guess because their policy is to not clean the rooms unless you asked. The room was just an average motel room that could have used an upgrade, or maybe a good cleaning! The rug was dirty and stained pretty bad, my bed spread had big gross stains, there was dirt all around the edges of the bedroom and the bathroom and to top it off tons of dog hair on the back of the curtain and on the chair in the room. They are way over priced! It appears they treat their dog guests better than the humans that stay there. I stay here a lot but its a problem every time and it goes more and more down hill, blaming a lack of staff.