Renaissance Paris Hippodrome de St. Cloud Hotel

I couldn’t have asked for anything better than our experience at the Renaissance Hippodrome Hotel. When we arrived at the hotel we were greeted by friendly staff. Surprisingly our room was ready at 12pm so we were able to get in right away. As a titanium member there was a lovely hand written note thanking me for my loyalty a small bottle of champagne, and a snack waiting in our room for us. The room was lovely and overlooked the pool and in the far distance you could see the Eiffel Tower. The bed was comfortable. A huge shout out to Omy for helping us plan our Sienne River Cruise. Omy is wonderful. Make sure you stop by and see her if you need help planning your evening. Les Hamptons Grill is attached to the hotel and was fabulous! Wait staff was very nice! Buffet breakfast was wonderful with lots of choices. Thanks for making our first night in Paris one that we will always remember! Now onto the Renaissance Nobel. I can only hope that our stay there will mirror this one.

i had a mixed experience that left me quite disappointed. While the hotel boasts some lovely amenities, the service I received was subpar, particularly from the reception staff. Upon arrival, I noticed that the receptionists were more friendly and welcoming towards clients who booked through a staycation website. As a Bonvoy member, I felt discriminated against and less valued. This was especially evident when I requested to change my room, even offering to pay extra, and was bluntly refused. The hotel was clearly not fully booked, so this response felt unjustified and dismissive. My experience at the spa was equally frustrating. I was not provided with a bathrobe and was told to go to the reception to get one, only to be informed there that they were out of stock. When I returned to the spa, they refused to give me a bathrobe, stating that they were reserved for certain customers only. This lack of coordination and helpfulness was disappointing The gym, however, was very nice, which is why I'm giving two stars. It was well-equipped and pleasant to use. The living room area was also beautifully decorated, and the staff I encountered there were kind and professional, in stark contrast to those at the reception and breakfast buffet. Speaking of breakfast, my experience there was uncomfortable. Initially, I was greeted by a friendly woman, but when she left, her replacement made me feel very uneasy with his constant scrutiny. This ruined my appetite, and I left the buffet early. Overall, while the rooms were clean and well-decorated, and the gym and living room were pleasant, the lack of basic hospitality and the feeling of discrimination greatly marred my stay. I hope the hotel can address these issues, particularly with their reception and breakfast staff, to improve the experience for future guests.

What a horrible hotel , only thing here that works is Prices and arrogance. Find another place to stay. Horrible service, arrogant staff and no service what so ever. So Manu hotels in Paris there are so much better than this High priced place.

I went on a business trip to Paris and stayed at Renaissance Paris Hippodrome de St. Cloud Hotel. I took my family on my business trip and what made our stay really awesome was the guest relations manager, Omy. She greeted us at the door in a very warm and kind manner when we first arrived. She was so friendly and she also took a lot of effort to help me plan out a great itinerary for my 4 year old daugher and my mom who came with me on the trip. She helped us arranged for personal tour to Louvre musee and Chateau de Versailles. During my family's entire stay at the hotel, she took great pains to make sure they are comfortable and well-occupied and have a chance to see Paris since it was their first time to the city while I went to work comfortably. I really felt assured and relieved that she was helping me take care of them. 5 stars to Omy, she was wonderful!