Awa Hotel Reviews

The room and the beds were good, but the service was definitely not up to standard, the reception was not interested in helping the guests at all, were ignored.  The two mornings we had breakfast, it was horrible, there was barely any food and nobody in charge of the breakfast area and the food was not what we payed for at all.

Cockroach,Also Our Room Looked Out Onto A Fence With Unmowed Grass And Materials Left Over From Building It And Had Paid For Five Buffet Breakfasts When Booked Room And This Morning I'm Being Asked How Much In Total Did I Pay Could I Screenshot Etc Etc And The Buffet Breakfast On Offer Was Either Omelette Or Bacon And Eggs I Demanded Refund On Breakfasts Plus My $50 Bond That Had Been Charged Upon Arrival Will NEVER Stay Here Again Nor Recommend Too Anyone I Know Absolutely Disgusting Service Too Say The Least

excellent location re access to skyline resort reception closed at 9pm and main doors locked no real engagement from reception on arrival not offering dinner or break options etc

Our stay started bad then got worse. We had 2 rooms booked. The check-in time is listed as 3pm onwards, we arrived at 4.15. The guy on reception greeted us with a look oof complete and utter derision (the same look any teenager will give you when you drag them away from an intense online session of Call Of Duty) Instead of a warm “Hello” or “Hi, how was you day” our greeting was “Drivers License?” He checked the details silently, then told us one room is ready, the other is not yet clean, come back in 20 minutes. No apologies, or sorry for the inconvenience. As it was the 2 rooms, although side by side there were in fact 2 elevator rides and a hike apart. We made a simple request to amend this to have rooms closer together. The response involved a look someone would give if you had asked them to list the entire Fibonacci sequence. He was on the brink of a complete brain meltdown. Several elevator rides later that notion was abandoned, as more rooms would need to be cleaned. A lord help us, we couldn’t possibly have clean rooms at 5pm. When we eventually got into our rooms, we found that they had been over cluttered with extra single beds. This meant there was not enough room for upmarket facilities like a table and chairs! The owners have clearly dumped more beds in the rooms to try and milk more out higher capacity room rates. It felt more like a Dorm or Backpackers than a hotel. The toilet roll holder was only reachable while seated if you were a 14yo Romanian gymnast. For our 2 nights stay we had 2 rolls of toilet paper, one with about 10% the other about 20%. We had breakfast included in our booking; it was comical. The first morning, the order, when we were eventually noticed in the restaurant, was for scrambled eggs & bacon, they came out poached and cold. The kettle was empty (I needed to go up to the room to fill it) and the tea bags (AWA brand) appeared to be waterproof (I’m not joking about this) During breakfast, 4 police officers walked straight through the reception area towards the rooms (it seemed like they knew the layout quite well) 5 mins later 2 officers marched a sketchy looking guy out in handcuffs while the other 2 officers searched his room looking for who knows what! Breakfast on the second morning found things remarkably improved, the bain-marie was on lukewarm and stocked with some of last night’s left overs, spring rolls, rice etc. Perfect for an early morning starter of Salmonella and Gastro. To the owners, don’t bother with your lame cut and paste reply to this review, there is already a plethora of 1-star reviews to this place. There is no point talking the talk if you can’t walk the walk. Go to the counter and serve the customer that is probably standing there right now needlessly waiting. To put it simply, if you can’t be hospitable, get out of the hospitality business. Clearly this industry is not in your wheelhouse. I’ve had decades of travelling experience worldwide, this facility is one of the most poorly run I’ve ever experienced. To anyone that is genuinely thinking of staying here…. DONT!!

No window to open. The two LED lights on the ceiling were still faintly glowing even when they are turned off.

New and clean building and facilities, but missed a minimum things like shampoo and soap, also not enough car parks.

The hotel should be renovated not long ago, the room are quite new and toilet is clean.. location is good right opposite the Skyline. And only 10 mins drive to town center.

The room is clean and spacious. The breakfast quality can be improved. It’s clean but presentation can be better. The buffet spread can be more, food taste good. Will recommend my friends.

Good spot close.to everything, good.for a short stay. Bed was uncomfortable tho.

The price was really good and the location was great, literally right across the road from the Skyline Luge. Potentially more rooms than available parking, but no complaints otherwise.

parking space. good breakfast. nice basic rooms. no complaints

My family and I stayed in room 214 and found the beds to so hard and very uncomfortable. My husband had to sleep most of the night in the chair. I also asked a staff member at reception where abouts was the gym and pool I was told there wasn't any, I explained it, states it online he seemed confused. I think it needs to be altered online hence one of the reasons I had booked here. Apart from these issues the hotel was clean and very tidy, and the staff members were friendly.

Location was great. Love the room. Very friendly staff! Lots of parking space

Hotel is right opposite of Skyline very convenient.