Carlo S
September 3, 2024
very disappointing experience. At the time of booking, I specifically requested that the room temperature be set to 17°C, as I am very sensitive to heat and need a cooler environment to sleep well. However, upon arrival, I found the room was set at 20°C, and despite my efforts, I could not get the temperature lowered. I contacted the front desk multiple times during my stay, but they informed me that it wasn’t possible to reduce the temperature below 20°C. After my stay, I reached out to hotel management, only to be told that due to unspecified EU regulations, they are unable to lower the temperature below 20°C. This explanation is completely unacceptable, especially considering that all health guidelines, including those from the Sleep Foundation and the World Health Organization, recommend sleeping in a room between 16°C and 19°C for optimal rest. As a result, I was uncomfortable throughout my stay and had a terrible time trying to sleep. This experience has left me with a very negative impression of Kempinski hotels, and I will not be staying at this hotel or any other Kempinski property again.