Hotels near Commonwealth Florist, Warsaw

I booked this room for a Saturday night at least a month prior to traveling. Even called to confirm that the hotel was pet friendly and was advised it was. When I booked the reservation, I put in the notes that we would need a pet friendly room. Upon the date of arrival, we get to the hotel a little after 9pm with our dog. As soon as we enter the lobby, the hotel staff at desk states, ”We don't have any rooms.” I advise him we have a reservation, and he states, ”We still don't have any rooms.” He finshes helping the couple at the desk while I contact Wyndham. My reservation is confirmed with a pet friendly room. Wyndham cannot offer me another pet friendly hotel within an hour and a half driving distance in the opposite direction of where we are heading. I get up to the desk and advise again that we have a reservation for a pet friendly room and try to show my confirmation. The staff member was rude, and I requested to speak to the manager. Now I'm advised that the manger is not availale. I ask for a number and am advised it isn't given out. Then I get a story about how my room was given to someone else and that the cleaners never finished cleaning all the rooms, so there is nothing available. I finally get an email address to contact the manager (which is a gmail acount and not something associated with the hotel). My daughter, dog, and I are stranded with no where else to stay. We had to drive 4 hours home in the middle of the night and cancel our plans for the next day. I have filed complaints with Wyndham as well. I cann't believe that Wyndham would even associate with this hotel. Please save yourself so much trouble and find somewhere else to stay.

Very clean and upscale definitely the best tappahannock has to offer a 5 star all day

I was pleasantly surprised with my stay. Normally, I stick with the Marriott system but had no available choices in the area. This hotel was well kept, the staff was available, pleasant and competent. Coffee was available throughout the day. The morning breakfast seemed poplar with other guest, but I did not try it. Thumbs up for me.