Sheraton Vancouver Airport Hotel Reviews

Very convenient place for shopping and restaurants.

The service is good in general. However, we met the strike during our stay so that the cleaning was only done once upon request. To compensate the situation, free breakfast was offered to us.

The time of my arrival to Vancouver was already pretty late in the evening of late Dec 2021 and the weather was bad. It snowed heavily. Luckily, I was able to hop on the free shuttle bus provided by the hotel at the Departure Level of Vancouver International Airport right away and check-in smoothly to a warm & comfortable environment. Without the proper footwear for this kind of weather, it is rather difficult to go anywhere on foot. When I asked for a direction of the shopping centre near by, the staff at front desk were helpful. During my 3-night stay at the hotel, I dined in couple of times at the restaurant inside the hotel. The food on average were good and within my expectations. For the room I stayed in, despite the heater was on, I still felt the room a bit cold. I guessed it was due to the heat loss from the large single glazed sliding door. Noise was generated from the heater through out the night and it was rather disturbing.

Very good, I feel good, I will choose it next time

The hotel room is spacious, the location is OK, not far from the station, the price is reasonable, the service attitude is good, but the hotel has several floors, and I couldn't find the corresponding elevator at first 😅

For business travel, you can choose

The room is clean and tidy, comfortable, and the service attitude is good

Most of the hotel room types are one bedroom and one living room, but the bathroom entrance is in the living room, so it is not convenient to use. As a hotel near the airport, it is a bit tasteless. The overall facilities of the room are relatively old, but the supporting facilities are in a good environment. Try not to book a room here on the first floor. The balcony is connected to the parking lot behind. Although it is in Richmond, it is close to the airport and the crowds are crowded and it is not safe. Someone knocked on my room door at 6 o'clock, and someone touched my room around 8 o'clock Door valve, the check-in experience in this aspect is very bad, of course, the possibility of poor sound insulation in the room cannot be ruled out. Facilities: good Hygiene: good Environment: very beautiful Service: The front desk service is quite satisfactory, and the cleaning service is average

The service is very mediocre, there are no greeters, at least not on the post; the hardware facilities are very old, and the room has a tidal smell, which makes me worried about allergies, but fortunately not, but try to open the windows during the day for ventilation; There was no waiter to clean up the room for two days; the swimming pool is very small, just next to the open-air dining hall; the only advantage is that the breakfast is good, with steak, and the taste is acceptable. Soundproofing is also ok. Overall, it is not recommended, and it is not comparable to the Sheraton that has just lived in the United States.

Nice stay

The environment of this hotel is good...the service staff is very friendly...the location is also convenient, there are many restaurants to choose from not far away, and I will stay here again.

It's the kind of hotel next to the airport, basically there is no service, and the waiter can never be called.

When I came to this hotel, we had daily breakfast and the hotel provided snacks and red wine once a day. On the first day I entered the hotel, I went to the lobby to eat at 7:00 pm. There was a Hong Kong man named JOE at the front desk of the bar. He could speak Chinese because I do not speak English. Well, I use a translator to translate the menu. The restaurant is dimly lit and the translator is small, so I can't see it clearly, so I asked him what kind of dish it is. , I said I understand, but you can't ask me? My eyes kept staring at me, I said my eyes were a little flowery, he kept laughing and said it had nothing to do with him, so he laughed out loud at the bar, very insulting, mad at me, and then said, what you just ordered is Noodles You Chinese can't eat spaghetti noodles. After talking for a long time, I ordered red wine and he asked me if you can drink red wine? He also questioned my order, I said it was free, he immediately asked another waiter to confirm in front of me if I was eating for free, and after confirming loudly, he said that you can go to eat and then you will have to pay, he said I always discriminated against Chinese people, and I kept saying Chinese Chinese..., but when I turned back to talking to foreigners, my face was full of smiles, so I went out to the duty manager to complain, and the solution was to upgrade me to a room, I asked him to apologize, He didn't apologize, saying that they have human rights here, so I wrote another complaint letter to the general manager. I didn't want much, I just needed an apology. Is this too much? It’s been almost two weeks and I still haven’t received a reply. I was going to stay for 13 days and I checked out early after 3 days. Because of racial discrimination and not being taken seriously, I will continue to go to their headquarters to file a complaint. (Hong Kong has returned, I know some People in Hong Kong can't accept it, I really can't think of such a thing in a five-star hotel), I won't stay at the Sheraton Hotel, the hotel restaurant service is so racially discriminatory In addition: there is no problem with the work at the front desk and the service of the bellman. The air conditioner in the room is very loud. If the air conditioner is not turned on, the room will be quieter. I forgot a new hair dryer in the drawer, and the hotel didn't call me to say that I had forgotten it. This time in Canada, this hotel was really unhappy, especially unhappy, and I won't come to stay in the future.

The actual check-in feels good in all aspects, especially each room has a balcony, which is very comfortable for me. In addition, the breakfast is delicious