Hotels near Rite Aid, Rancho Santa Margarita

I remember Ayres Hotel have one of the best breakfasts. It was disappointing as the number of items offered was 1/2 of what it was. Hotel didn't offer any water, but had to purchase it from a vending machine. Paid $3 but the machine was broken and the bottled water didn't get dispensed. The woman at the register said to call the number on the machine for a refund....

The shared double room was good. The staff are generally friendly. I think the inside of the hotel is being cleaned cleanly.

I have nerve damage to both feet which makes it very hard to get around. I checked in on Nov. 4th, 2019 after a very long day of flights. Kayln welcomed me and was so very nice and helpful getting me a room on the 1st floor. Then, I was limping to an ice machine with Frank Vasquez saw me. He offered to go get the ice for me. On Tue, I called the front desk to ask where the nearest ice machine is. Kayln answered and said that Frank probably would help me. A few minutes later, Frank brought me ice again. The service here is OUTSTANDING everytime I visit. Also, Alex is the best bartender I've encountered in my travels.

Checked in and asked for a late check out the following day due to late afternoon wedding and we were told they don't do late check outs ever. Entered room and found ants in bathroom along shower and on counter top also hole in wall under sink. Advised person at front desk and he said he would make a note and have it taken care of the following day because he was the only one there. I asked for a different room and he said they were booked. He looked in the room behind the front desk for ant spray so I use it but said there was none. I then told him something needed to be done and to call his manager to get it resolved. Went back to my room and explained this to my wife. At this point we were quite upset. We then decided to leave and get food and when we returned I again asked what was going to be done and was told nothing until the following day. We went back unto our room #211 and tried to relax. After about an hour we decided to go out for drinks and on the way out told the clerk we were very upset and something needed to be done to resolve this but we were leaving for a while and made it clear to stay out of our room until we returned and again he said he couldn't leave the front desk anyway because he was alone. We left and made it to the first traffic light and decided to turn around and go back get a refund and find a different place to stay. We were gone about 5-8 minutes in all. My wife stayed outside while I went in. When I went inside to the front desk nobody was there so I called out for help thinking he was in the room behind the desk but there was no answer. I then went to our second floor room and found the clerk at the door getting ready to enter. He was quite shocked and said he wasn't going to go in then I called him a liar and pointed out the fact he didn't even have any ant spray. He then said I told him he could go in. At this point I was enraged because we made it clear to stay out until we returned. I had even put a sugar packet on the door so I would know if it was opened. He then started walk away very fast and tell me to pack and leave without a refund. When I started to follow him he turned and stopped and we bumped into each other, then he asked I was going to hit him. I assured him I wouldn't . This was all recorded by their cameras. He then called the police and told them I assaulted him and to come evict us and locked himself in the front desk room. My wife in the lobby when the police arrived and he came out. He then changed his story and said it was a misunderstanding. We explained what happened to the police and ended up staying the night. When we returned home I was able to get a hold of the general manager and he refused to any thing about the situation and said the employee was only trying to help us. More lies.

My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123. Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement. I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

My 11 year old son and I enjoyed this hotel immensely. He said it should be a 5 star. The hot breakfast had many options and was high quality. The evening happy hour had great variety and was tasty. The pool is small but clean. Basketball court and outdoor area provide nice relaxation areas for families. Our favorite part was the ping pong table in the (free!) laundry area. We borrowed the paddles and played often! Super fun. Nice staff, too. Pillows were high quality and comfy. The bed was a bit hard but that’s my only semi- negative aspect of the review. Satellite tv was a little glitchy. We would def stay again. Great area close to many restaurants and stores for essentials.

Just wrote a review how terrible my stay was at the Short Pump Marriott in Virginia which I haven’t gotten a reply to yet from Perry the GM but talk about a place that should be rewarded and the Short Pump Marriott staff that needs to do some training at there location. Manager 5 stars/ Customer service agent that check me in 5 stars and thank me for being an ambassador elite w/o being prompted/ Bar tender James 5 stars who makes an unbelievable Moscow Mule/ Chef 5 stars for a burger that wasn’t raw and fries were hot and fresh!!! Thank you guys for renewing my faith in Marriott!!! James Merriweather

I had family and friends stay at this hotel as we were having my daughter's Bat Mitzvah at the Irvine Improv at the Spectrum. This location was great for our group. We contracted with Madisyn in Sales and she was fantastic! When we were at the hotel, Eric at the front desk helped us all out daily. He seemed to be there day and night! He was made our stay enjoyable and he helped fix some little errors. He addressed us by name and made us feel at home. Eric was amazing! Thank you!

The staff from very welcoming and helpful all throughout our stay. The accommodation was very clean, comfortable and had everything we needed. The kids had a blast in the pool. We loved this place. We will definitely be back! Thank you Homewood Suites Aliso Viejo!