Hotels near Barnes & Noble - Brier Creek, Raleigh

This hotel is currently undergoing renovations, which is needed. The rooms are very average. Breakfast is included, which was served in the lobby. The best thing about this hotel is the close location to the airport, but I would stay elsewhere.

Lindsey, thank you so so so much for helping us out with a last minute hotel after our flight was cancelled. Even a curtesy shuttle back and forth. The hotel was very clean and everything was perfect!!! The location was very close to the airport as well. You were an angel to us, Lindsey!!!!

This is an old hotel that is a little banged up around the edges. Details..the female receptionist at checkin was not especially friendly. The room itself was huge. It was pretty clean and everything worked. However be aware that this is central A/C and the windows do not open. The mini fridge has no icemaker. There is a one cup coffeemaker with only two packs provided. One of the sinks was slow to drain. Breakfast is continental from 6am to 9am, hard boiled eggs, small yogurts, bananas, waffles etc. Lobby water and coffee with real half and half was 24/7 (no lids). I did not take the shuttle (note there are somewhat reduced hours) but the rental car terminal is not even a 10 minute drive. There are some fast food places nearby. Plenty of parking although you may or may not find the luggage carts available during peak hours. The elevator is a little slow. No in room safe. Beds good, not noisy inside the room.

This is my second time staying at this hotel. The bathroom is a bit small. The staff is friendly and very accommodating. During COVID they do not clean the room everyday, however, if you ask for towels they will gladly provide you with what you need. The shuttle service is great.

Stayed at the North Raleigh Hilton for one night. Check in went very smoothly. I questioned the desk clerk regarding the complimentary breakfast that I would be receiving and she explained that even though I made a reservation on the Hilton website, the complimentary breakfast does not show up on their internal system. The room was very clean. My dissatisfaction had to do with the quality of the bedding. It was UNCOMFORTABLY too soft. Sadly, I was unable to get any sleep whatsoever due to the bedding. In addition, the pillows were feathery and provided no support whatsoever. Outside of the aforementioned, the hotel has adequate parking and adequate conference facilities.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

This hotel has the worst front desk staff. The staff were made aware ahead of time that there would be no hot water for half of the 5th floor due to construction - but they still booked the rooms. They did inform the guests. It was 9:45 pm when I tried to shower before bed and that’s when I realized the water issue. At first, the staff were dismissive of the situation and stated there was nothing they could do because maintenance was gone for the day. When I insisted that I needed a shower, I was informed that I could change rooms. This meant packing up all of my belongings and unpacking again late at night. This was not feasible, so I asked to be able to just shower in the room that they were going to move me into. After some debate, the front desk staff finally granted me permission to do this, however, they knowingly gave me a key to a dirty room. The front desk staff told me to “just ignore the beds and stuff” because housekeeping had not yet cleaned the room since the prior guests checked out. I was disgusted and had to argue for a clean room with hot water. I was treated as though I was asking for an upgrade. Additionally, upon check out I asked for a receipt which is required for business reimbursement and the front desk staff stated that the printer was broken and she would have the receipt emailed. That also didn’t happen and upon returning home from my business trip, I had to make numerous phone calls to the hotel in order to finally have someone email the receipt. I will never stay here again. There are too many newer, nicer hotels in the area than to have to deal with this place. Common courtesy and customer service goes a long way - but staff at this hotel don’t even have the basics.

I was passing through the Raleigh area and needed a place to stay for the evening. I've always had great luck with Candlewood Suites, so when I saw there was one close to the highway, but not RIGHT off the highway, I decided to check the rates and see if they had any availability. As luck would have it they had a couple rooms left and the rates were very affordable so I decided to book for the night. When I pulled in, the parking lot was very well lit and I was able to find a parking space right away. (There's nothing worse than getting to a hotel late and not being able to find a parking space close by!!) The check-in process went very smoothly, and I was in my room in no time. The room was spacious and had a full kitchenette. It was nice having the full size fridge to put my cooler of road snacks in overnight. The bed was really comfortable, and I feel like I fell asleep as soon as my head hit the pillow. On my way to check out in the morning, I saw they had a large guest laundry room next to a full fitness center with weights and everything. Although I didn't use these facilities, I could see how that would be great for someone for someone staying longer than one night. All in all it was a great stay as expected. I would absolutely recommend this hotel to anyone traveling through the Raleigh area!