supergaspe
August 29, 2024
Very disappointed A hotel that calls itself 3* but is far from it Located on the seafront 15' walk from the center, the welcome is very pleasant. The room is clean with a very nice view of the sea. BUT...... when entering the room, a smell of cold tobacco like a train station smoking room. The smell took us by the throat. We reported it to the reception who told us there was nothing they could do..."the hotel is full!". "the last guest must have smoked", in any case, when the rooms were made, no one passed on the information or if that was the case nothing was done to remove the persistent smell. It is 9:00 p.m. we have no choice but to stay in a stinking room at €180 per night. The reception calls us back by offering us a gesture for the inconvenience: two drinks are offered to us! I say that the compensation for this inconvenience and the range desired by the hotel is very small compared to the damage. The manager was supposed to call us back, he didn't, neither the same day nor the next day as we were promised. Once again, this is not the service we can expect from a hotel charging €180 per night. In short: the season is high, the hotel is full and too bad for you if it doesn't work and fix what I consider to be a mistake. So go see other hotels that will be more professional
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