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Kyriad Marvelous Hotel Qingyuan City Square Guest Reviews
4.7/5
Outstanding
1155 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1155)
Positive reviews(1120)
Reviews with photos/video(183)
Near shopping area(91)
Convenient for shopping(91)
Classy environment(73)
Friendly front desk staff(64)
Large rooms(58)
Stayed multiple times(11)
Loved the view(11)
Many dining options(9)
Negative reviews(35)
Muhammad S
Queen Room
Checked in Sep 2024
Solo travelers
29 Reviews
4.7/5
Amazing
Posted on Sep 17, 2024
I had a good experience this time as I arrived early . The girl at recieption on 09/16 was amazing. I can say she is professionally perfect and with a so kind attitude.Room is nice , near shopping malls, street shopping, street food, and many restaurants around there , so it's great
Response from Property: It is a pity that we did not receive your five-star praise. We will continue to work hard, strive for excellence, continue to improve and improve, and provide guests with better services. We look forward to your visit again and may your life be filled with sunshine!
Guest User
Honor Twin Room
Checked in Sep 2024
Family
15 Reviews
3.7/5
Posted on Sep 18, 2024
Breakfast is very basic with strong cooking smell in the restaurant
The carpet is dirty
Cleaning service is okay
Response from Property: Dear customer, thank you for your thoughtful review. I am sorry that I could not give you a satisfactory stay experience. Your valuable opinions are of great help to our progress. Only with the sincere encouragement of every customer can we get better and better. We must listen carefully to every customer's opinions and continue to improve. Thank you for your trust and corrections. We will continue to conduct training and improvements, hoping to give you a better stay experience.
Guest User
Light Enjoyment Twin Room
Checked in Nov 2024
Travel with friends
2 Reviews
4.5/5
Great
Posted on Dec 3, 2024
counter service is very good and location is wonderful.
Response from Property: 尊敬的賓客您好呀! 看到您對酒店滿意,我們心裏真是樂開花了呢~如果能得到您的5星滿意,就更好啦~同時感謝您選擇我們,相信我們,希望在這裡能讓您有家的温暖期待您的再次入住! Dear guest, hello! We are delighted to see that you are satisfied with the hotel. If we could get your 5-star rating, that be even better. Thank you for choosing us and trusting us. We hope you feel at home here and look forward to your next stay!
Chee Hong
Light Enjoyment Twin Room
Checked in Dec 2023
Travel with friends
1 Reviews
4.0/5
Very Good
Posted on Dec 21, 2023
Ge Hao holiday hotel has been renamed as KYRIAD MARVELOUS HOTEL.. It is centrally situated within the shopping mall.Many restaurants.
It is within short walk to all busy shops & restaurants. In fact this hotel was built in the OLD Qingyuan city..
The counter staffs helpful , and teach us how to log into wifi. I had stayed here 14 years ago.
Night market open daily just nearby. The hotel rate is affordable for us seniors.
Response from Property: 您好!感謝您選擇凱里亞德酒店並給予點評! 未給您帶來滿分的入住體驗我們感到非常遺憾,我們亦會不斷自我審視,提升品質,全心全意做到盡善盡美,為每一位到來的賓客營造最温馨舒適的入住環境,誠心期待您的再次光臨!祝您心想事成!
Guest User
Honor Double Bed Room
Checked in Sep 2024
Travel with friends
11 Reviews
5.0/5
Outstanding
Posted on Sep 15, 2024
设施:ok
卫生:OK
环境:ok
服务:ok
Response from Property: 親愛的,咱們凱里亞德就是致力於給每一位來到凱里亞德的客人提供高效優質的服務,讓您在此感受到別於其他酒店的傳統與愜意,謝謝您對我們的鼓勵與厚愛,也謝謝您喜歡凱里亞德。
Benny Lam–
Guestroom (Double Bed)
Checked in Sep 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
Highly recommend
Response from Property: 小凱感謝您對我們酒店的支持和評價,您的評價使我們有了更大的前進動力。我們凱里亞德全體員工也期待您的下次入住,在此凱里亞德全體員工祝您生活愉快!“不忘初心,方得始終”,凱里亞德的成長需要您的一路支持與陪伴
YK Ahn
Guestroom (Double Bed)
Checked in Jul 2022
Couples
21 Reviews
5.0/5
Outstanding
Posted on Jul 31, 2022
Hotel is very clean. Room is spacious and has a good view. Location is just in the downtown. Very convenient. There is parking lot under the ground and it is for free for hotel visitors. Generally it is a satisfying hotel.
Response from Property: Dear guests, hello! Thank you very much for staying at Kyriad Hotel Qingyuan City Plaza and speaking highly of it. Every section of the hotel is working hard to provide more refined and timely services to every guest. We are very happy to see that you are interested in our work. recognized. With your trust in mind, we will continue to make progress and are always ready to provide quality service to every guest. We look forward to your visit again.
Peter
Enjoy City View Big Bed Room
Checked in Nov 2023
Travel with friends
4 Reviews
3.7/5
Posted on Nov 3, 2023
Good location
Response from Property: Hello! The hotel's enthusiastic staff will protect your travel. If you have any questions during your stay, you can contact the hotel's front desk colleagues. We put "family happiness" first. We use the most considerate and warm service to move you. We hope to use our continuous efforts to win your 5-star praise next time! Welcome to visit us again!
Juyilongchihuoguo
Light Enjoyment Twin Room
Checked in May 2024
Family
2 Reviews
1.0/5
Posted on May 5, 2024
The location is good, there is a commercial street downstairs. I drove to stay for two days. After scanning the QR code at the front desk, I had to pay another 40 yuan for parking.
The room size is good, the floor-to-ceiling window has a wide view, the hand sanitizer bottle on the sink is not tightened, and the bottle fell directly on the sink and cracked when I picked it up. Fortunately, I only hurt my fingers. I paid the hotel 30 yuan to compensate for the hotel's losses.
Overall, it's pretty good👌
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for your valuable review of our hotel. We are very happy to hear that you think the location is excellent and the convenience of the commercial street downstairs made you feel great convenience during your self-driving stay. Regarding the parking fees, we are deeply sorry for the inconvenience this has caused you. We understand this may come as a bit of a surprise to you, and we apologize for that. We will re-examine the process of using QR codes at the front desk to ensure that similar situations will not happen again. As for the room size and the view from the floor-to-ceiling windows, we're very pleased that you were satisfied. However, we deeply regret the unpleasant experience caused by the hand sanitizer bottle at the sink not being tightened. We sincerely apologize for your injury and thank you for promptly informing us of the situation. We have reminded the front desk to ensure that such minor accidents will not happen again. We are deeply sorry about the compensation you paid for a cracked bottle of hand sanitizer. As compensation from the hotel, we will fully refund your 30 yuan compensation fee and promise to strengthen room inspections to ensure that every guest's stay experience can meet our high standards. Thank you again for your valuable feedback. Your satisfaction and comfort are our continuous efforts. We look forward to your visit again and promise to provide more complete services. We wish you a happy life.
Guest User
Guestroom (Double Bed)
Checked in Apr 2024
Business travelers
19 Reviews
5.0/5
Outstanding
Posted on Apr 28, 2024
In the city center of the old town, it is very convenient to go out and play, and it is not noisy at night, which is rare and cost-effective
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can give you a more comfortable experience. All the staff of the hotel sincerely look forward to your visit again!
tommylam168
Honor Twin Room
Checked in Apr 2024
Family
28 Reviews
5.0/5
Outstanding
Posted on Apr 7, 2024
The hotel environment is good. The location is excellent. There is a large shopping mall downstairs. There is a pedestrian street nearby. Unfortunately, the air conditioning is insufficient and there are mosquitoes. Even though we tried to adjust it to 18 to 23 degrees, the indoor temperature is still 25 degrees.
Original TextTranslated by Google
Response from Property: Thank you for the trust expressed between the lines. We will never forget our original intention and forge ahead. Thank you for your choice and recognition along the way and sincerely look forward to seeing you again!
Guest User
Light Enjoyment Twin Room
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Apr 3, 2024
The room is spacious and comfortable, with plenty of light. The furnishings are clean and tidy. The staff has a good attitude. I will recommend friends to stay here.
Original TextTranslated by Google
Response from Property: Dear guests: It is our fate that Xiaokai can be appreciated by you. I hope our fate will continue forever. Thank you for your 5-point praise and I wish you a happy life!
Guest User
Guestroom (Double Bed)
Checked in Mar 2024
Business travelers
100 Reviews
5.0/5
Outstanding
Posted on Mar 27, 2024
The hotel staff has a very good service attitude. It is located in the city center. Snacks, convenience stores, shopping are very convenient. The room is spacious and bright, clean and sanitary. The cost performance is very high
Original TextTranslated by Google
Response from Property: There is always one that will make you fall in love with Kyriad and linger! Kyriad is your best choice for leisure travel and business trip! Looking forward to meeting you again in Kyriad!
Pilipala
Light Enjoyment Twin Room
Checked in Mar 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Mar 29, 2024
On the first day I checked into the hotel, I learned that there would be a power outage from 1 to 6 in the morning. I was really shocked that such a thing happened. The staff explained that it was a sudden notification from the property management company. I was really helpless and had to sleep that night. Not good, no air conditioning, the weather is humid and muggy. . . Everything went back to normal for the next few days. The best thing about it is the location. The hotel is located in a lively area of Qingyuan, a prosperous old street. The hotel elevators on the 2nd and 4th floors can directly lead to the shopping mall downstairs. There are many kinds of food and there are several drink shops on the ground. On the first floor, shopping and shopping are very convenient, as well as eating, drinking and having fun. The room is spacious and comfortable, clean and tidy. The only downside is that the corridor smells like smoke. There are quite a lot of smokers here. After staying in the hotel for a few days, I felt that the waiters were very polite and the cleaning staff were diligent and enthusiastic.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for sharing your stay experience with us and providing valuable comments and suggestions for our work! We are sorry that we failed to give you a satisfactory stay experience. We have made improvements in time. We failed to leave you with a perfect memory this time. We look forward to making up for it next time (give us a chance!) We are working hard and look forward to your witnessing! Wish you all the best!
Guest User
Guestroom (Double Bed)
Checked in Mar 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Mar 22, 2024
We are tourists from Hong Kong. Because we don't have a mainland mobile number, the front desk was very considerate to help us. They also enthusiastically introduced local food and upgraded our room for free. The room is large and clean, with floor-to-ceiling windows and good light.
Original TextTranslated by Google
Response from Property: Thank you for the trust expressed between the lines. We will never forget our original intention and forge ahead. Thank you for your choice and recognition along the way and sincerely look forward to seeing you again!