Ming Chun
October 20, 2024
It is a nice hotel and location, a perfect beach, I would say it is the best among all around; best snorkelling spot, can find Nemo in the sea right in front of the hotel by snorkelling. The setback is the hotel room is kind of run-down, service is not hospital enough, our last experience was very bad, the team unable to pull together to provide a decent smooth check in services; poor coordination, inefficient work order, no sense of urgency to sort things out especially the back of the house failed to deliver clean rooms to check in guest whom has been waited for hours there, many rooms were unable to deliver on the check-in time of 3 pm, we waited till around 2 hours to have our room key. Didn't notice any Manager in charge or Duty Manager around, maybe there is none in this hotel. Very sad the witnessed such poor hospitality service in such a beautiful property. We hope the Management or Owner would look into this and improve it.