Sheraton Grand Mirage Resort, Port Douglas Reviews

Wonderful hotel as always

Apart from the slightly high price, there is nothing to complain about. The hotel has beautiful scenery, is clean and sanitary, has free parking, has several lagoon pools, and is close to the beach. In addition, there is a unique aromatherapy in the room that is very pleasant to the smell. It is the first choice for staying in Port Douglas.

The hotel environment is okay. The reason why I gave it such a bad review is because the hotel arranged a small seven-passenger bus for us. I forgot my small bag on the bus, and I still have more than 2,000 Australian dollars in my passport, ID card, and the hotel kept saying they couldn't find it. As for the driver of the car dealership, there was no news for several hours. Until I went to the police station to call the police and the police called to ask, they said that the CCTV did not capture me taking the bag, and they said that it was not in the car. I paid for the meal at the restaurant at 1:40, and went to the lobby to take the bus at 1:50. The bag is in the car. In short, they just refused to take responsibility and find me a driver. I didn't expect an international five-star resort to do such a thing. The hotel's car operator could tell me which car I couldn't find. After calling the police, I immediately told the police that they had found it for me and couldn't find it. They didn't contact me for several hours to tell me if they could find it, even though they knew I needed my passport to board the plane. Everyone should be careful when checking into such a completely irresponsible hotel. I couldn't get to the hotel all night and was penniless, all because the hotel arranged a car for me. If I call Uber directly, I can still find the car owner and get the certificate back without paying cash. But the hotel refused to hand over the driver and license plate. I really didn’t know what to do in a foreign country.

There is a large lagoon pool within the hotel, so you can fully enjoy the resort feeling within the hotel. Port Douglas was a very comfortable place where time seemed to flow more slowly, so I definitely recommend it.

Excellent hotel in a great location

It's really bad. There is no safe guard in the outdoor pool. The water depth is 2 meters 2 without any sign. The facilities are old and the air conditioner in the room leaked all night. The outdoor environment is beautiful. The worst resort hotel I have ever stayed in. The managers all hung up one by one🙄🙄

The facilities are relatively old, but the hotel is still fun to play.