Hotels near Smiths Medical, Plymouth

Nice property, aging a bit but Clean and well kept for the most part. Rooms a large and comfy. Bed is a bit worn but still get ok night's sleep. Excellent breakfast and is complimentary pending choice of accommodation. Very friendly and helpful staff- the staff in the breakfast area are super. Although on western edge of its it is only 15 minutes from downtown and in a quiet and seemingly safe area. We will stay again. Two notes: the layer of dust on the metal lamps in the courtyard areas us getting thicker.. and I had to advise staff of a burned out lamp.

We were in this area for a wedding. Other parties stayed at the embassy and we chose to stay at this particular hotel. I would have to say this was my first stay at a Home2suites and this stay has me looking forward to staying with them again to where ever my travels take me. This particular location was clean, beds were comfy, the pool was great as well. We were here only for 2 days but I was pleased with the large room we had for our family of 4. We did the 2 queen bed studio room and it was one of the most spacious hotel rooms I have been in. The common areas we were well upkept and the complimentary breakfast (although) similar to other hotels was stocked so it was ready when we were ready. The following week in July I stayed in a different Home 2 suites and although it didn't hit the benchmark of this location it was also a great stay.

I think this business trip is a very comfortable hotel. When I checked in, it was 3 am, and the front desk had printed the check-in information very intimately, and the check-in was very smooth. I also took the time to go to the University of Minnesota, hahaha

On Wednesday the 20th of July, 2022 around 1 pm, I was a guest there and I had a friend come over while I was at work. He got locked out so he tried to get a key to my room and the lady at the front desk apparently gave him access without confirming any information nor was my friend’s name on the reservation! Once my friend told me that he was able to get a new key because he accidentally locked himself out, I was and still are livid at this employee. I have worked in hotels for OVER 12 YEARS and this is HOTEL 101. I felt like my security was compromised. I stopped by the front desk to confront the lady and when I arrived I asked her for a card or the general managers phone number or email. She rudely explained to me that they aren’t here. I said, “that’s fine but I’m asking u to write down the name and number and email address to your general manager”. She kept arguing with me stating that I can call the hotel and it’s online. She repeated this over and over multiple times. I sternly said I am not asking u to redirect me where to go, I’m asking u to write it down. She was very argumentative with me. I finally got fed up with it and said I have worked in this industry for multiple years and u are not providing good customer service. She tried to blame my friend telling me that she’s gonna call the cops and have him removed because he’s an unregistered guest. I was the registered guest. My friend stopped by while I was at work. I am not paying for this stay and will be submitting a review on this because like I said I am LIVID at the fact that there was no understanding at how this was VERY UNPROFESSIONAL and UNACCEPTABLE! Nor was there any apology from the employee!😡😠 I feel like she should no longer work there if she isn’t going to care about people’s safety! Very disappointed!!!!🤬😡

Area is safe and easy parking- easy access to freeway and not too far from Walker Art. Onsite was adequate in cleanliness, room ok not the awesome cleaning I read about in other reviews, breakfast was very nice with longer hours on Saturday and good seating which helps with kids. My only real negative that will stick with me was that there was alcohol in the pool/hot tub area (no one was blitzed) but it made for a little discomfort around the hot tub with kids. The Twins were playing that day at home- so I'll have to keep that in mind next time we travel to MN.

The staff are friendly, courteous, and competent. The building and its furnishings seem at a glance to be in good condition, but are sorely out of date and in need of modernization; the dated condition greatly lessened our enjoyment of our stay. The toilet did not meet Americans with Disabilities standards; it was too low and too close to the floor. The shower stall’s floor was slippery. The bathroom’s door hinges were corroded. The HVAC responded so slowly to the thermostat. When we arrived, the temperature of the room was 65 F (18 C) and the HVAC took many hours to reach a comfortable temperature. There were no instructions in print anywhere for using the telephone, for operating the thermostat, for learning about the hotel’s facilities, features, and services. The telephone itself was ancient. The costly breakfast buffet was mediocre. The floor of the swimming pool seemed to be covered with green slime.