Hotels near Palapas 24, Playa del Carmen

The appearance of the hotel is okay, the breakfast is OK, but I don't think it's a four-star hotel, it's almost a three-star hotel. And it's super humid, even the paper towels in the bathroom are wet, it just feels wet to the touch. The whole room smelled of damp, which was very uncomfortable. The service is good, the sink was blocked, and someone came to fix it within ten minutes of calling.

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

Hotel location is very good, shopping street is close by, five minutes walk to the beach, it can be said to be quiet in the middle of trouble, has been recommended to friends, the partition of the balcony is best frosted isolation If the requirements for western food are not so high, this buffet breakfast is still okay. The waiter is very nice. I will take the initiative to ask you for drinks and coffee, and I will take it for you. Of course, I can also take it myself. I love western breakfast so it feels very much satisfaction

I don’t even know where to start. Residence Inn at Marriot Playa Del Carmen has to be on of my pleasant hotel experiences ever. Starting from the positive vibe you feel as soon as you enter the premises all the way to when you checkout, they make you feel like a truly valued guest. Staff Everyone keeps smiling at you and they always try their best to accommodate your requests. Willy(security) was always there to assist whenever we arrived at the hotel. He was very professional and knowledgeable of the area, so he could put you on the right track regardless of which destination you were trying to get to. Gabriela (front desk) was super pleasant to work with during our check-in, when we had to extend our stay and every others time we had to request assistance from her. She always had a smile on her face and truly made us feel welcome. Cleanness The hotel appears to be brand new, with modern amenities and great décor. They keep all the common areas squeaky clean. I had to work from my room, so oftentimes when Domingo and Paulina came by to clean the room, I was in the middle of a meeting, but they never gave up on me and kept coming back until they made sure my room was clean on daily basis. Amenities Considering it is a hotel, they have an amazing gym and rooftop pool. I was hesitant about working out there at first when I made a reservation, but after seeing the equipment, size and clean environment they have at the gym, I actually looked forward to working out in the mornings. Food They serve decent breakfast(included) in the mornings between 7 to 10 am. They also have a specious dining area, so you will never have an issue finding a table. Waiters are also amazing, they try everything they can to make sure you have a pleasant dining experience. Thank you for an amazing experience, we will be back!

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

The hotel is in the large park of Kaman Beach. There are many luxury hotels around. There are many golf courses. The hotel is a holiday nature and there are many recreational items. Please don't compare with the city business hotel. The balcony has bird droppings and the room has spiders. Normal, because the hotel is covered by the jungle, there are many flora and fauna, the breakfast is good, dinner is better, there are many restaurants and pools, the beach and sea are medium!

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.