Rikke T
October 4, 2024
This is a great hotel if you like getting up at 6am to put a towel on a sunbed and if you enjoy waiting in line to get drinks from a rude bartender. I stayed there for a week with my daughter. The hotel is in a lovely location, the beach is absolutely amazing! The buffet restaurant is very good, we loved the salad bar and the Mexican night! Unfortunately, my daughter got told off twice for putting toast with cheese on in the toaster- even though she doesn't eat cheese, but the food was good. The room was okay but we arrived to a clogged toilet. The cleaning lady quickly fixed that. The room smelled very bad of mold and we asked if they would please fix that - I did this 3 times during that week, the first time on the day of our arrival. When I mentioned it at check-out they said I should have mentioned it sooner so they could have fixed the issue... The room has a mini fridge with three sodas that does not get restocked. The hotel does not seem to want to serve drinks even though it is all inclusive. I managed to get 2 beers and three drinks at the bar that week. We did not see any of the entertainment at night because there were hardly any seats. It was a total waste of money...! Although I did get an amazing cup of cafe latte at the bar one morning (I wish I would have known that sooner)! Thankfully, I had booked our second week at the Riu Playacar - talk about a 5 star experience! They don't allow people to reserve beach chairs, there is a lovely buffet restaurant and 4 a la carte restaurants (no extra charge!), a fully stocked minibar in the room, no lines at the bar, service with a smile and they even serve drinks on the beach! Next time we will stay the entire time at Riu!