Hotelito del Mar Playa del Carmen

Hotelito del Mar Playa del Carmen Reviews

Hotelito del Mar Playa del Carmen

Avenida 20 Norte esquina con, C. 42 Nte, 77710 Playa del, Playa del Carmen, Quintana Roo, 77720, MexicoView Hotel Details
Hotelito del Mar Playa del Carmen
Hotelito del Mar Playa del CarmenHotelito del Mar Playa del CarmenHotelito del Mar Playa del Carmen
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Hotelito del Mar Playa del Carmen Guest Reviews

4.5/5
Great
57 Reviews
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(57)
Positive reviews(40)
Reviews with photos/video(2)
Guest User
Checked in Feb 2024
Other
3.0/5
Posted on Feb 5, 2024
I guess this hotel has to be reviewed on the basis that it is a very cheap place in the middle of a very expensive town. The pros are that it is in an excellent location with large, comfortable beds, good air conditioning, a large fridge, microwave and electric hob and a lot of storage space and has friendly staff. The cons are that it is very basic in terms of facilities, the rooms are small, there is very little equipment in the kitchen and it needs a proper deep clean ( there were cobwebs, the bed head was very dusty and there was a lump of hair stuck on the back of the loo door which other reviewers have mentioned). The rooms also have very thin walls and the staff have very poor English. Also the breakfast was pretty dismal and when we had to leave early for a trip before the time when breakfast could be brought to the room, they were not willing to put it in the fridge for our return. In conclusion it was sufficient for our needs since we planned to be out for most days and it was near lots of restaurants and the beach so good value for money.
Guest User
Checked in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 20, 2024
We really enjoyed our stay at the Hotelito del Mar for many reasons! The rooms are very spacious so instead of a room you get a small apartment with a lovely kitchen dining area and a nice bedroom with a comfy king bed. The apartment don’t have see view but there’s a lovely palm just outside. Air conditioning works well, good size wardrobe and good bathroom. Whatever you need extra you can just ask and the staff will give it to you. We stayed 10 days but we could easily stay longer as it was super comfy. Nice to come back to our nice little apartment every day and find it clean and tidied up by the maid. I travelled with my partner and little baby and we really needed to stay in a comfortable place and it was. The staff was super friendly and helpful and always super nice with our baby girl. Especial thanks to Gina, the receptionist, she has been super professional and at the same time kind, it felt to have someone to try on for everything for our all stay. The swimming pool also is very nice but unfortunately we didn’t use it as we were very busy doing trips and going to the beach . Playa it’s a great place for that and we made the most of it. If at any time of my life we will go back to Playa we will go back to the Hotelito. It’s in quieter area of Playa and it feels super safe. Thank you again! Martina, James and little India
Guest User
Checked in Jun 2023
Other
3.0/5
Posted on Jun 1, 2023
First of all, do not understand from where are coming all those good reviews. The hotel definitely needs better maintenance, the furniture is dated, not clean, and the sofa needs profound cleaning. Hotel staff is not especially nice and welcoming. They barely respond hello to you. If you do not leave enough tips for the maid, you will not receive a proper cleaning of your room. Everything in the room is counted, starting from cutlery. Literally, if you are 2 people, you get two forks, etc. There is no bottle of water waiting for you in the room or any other courtesy. Towels - I have never experienced such low-cost, washed towels in the worst hotel I have visited in my life (after drying all the cotton stays on your skin). The main lady from reception is very gossip, so do not think is the good image for the place. Overall, we were not pleased with the stay, and we will not recommend or come back and to Playa del Carmen as this place became not friendly place for tourists.
Response from Property: Hello good day with pleasure I answer you why our guests rate us with such excellent reviews and the first is because they comply with the rules of coexistence, if I remember correctly you made your reservation for two people And when you came with extra people to your room and we charged you the extra person as are the rules and that made you feel offended and insulted. Our rooms are finished in Italian marble and kitchen and appliances very new, In utensils we have to have a normal control so that you know what we leave or what you need but I do not think that is a catastrophic issue, since it is normal for places that you rent a space that will let you know that they deliver you so that you do not have a dislike, although we appreciate very much that they leave tips to the waiters that would be ideal because it is part of their day to day, if the tip is not left they will continue to serve you with all the love and passion to their work believe me when I tell you that we are not that type of company where we give or do not give service if there is money involved, First of all is our work, our passion and commitment If at any time we fail with a towel or white do not take it personal it is better to go to reception and gladly solve an issue so that you continue enjoying your stay, it is a pity that you take a bad impression but in the future anywhere you go if the rules are met you will see that every experience will be incredible :)
Guest User
Checked in Jan 2023
Solo travelers
5.0/5
Outstanding
Posted on Jan 21, 2023
To me, the location is great — away from from the noise of la Quinta, yet still very close on foot. The staff at the reception was very friendly and reactive, as was the rest of the staff and the cleaning services. A special thank you to Selene and Gio for their advice and kind words during my stay.
Guest User
Checked in Jan 2023
Couples
5.0/5
Outstanding
Posted on Jan 12, 2023
Would definitely recommend! Clean. Reasonable rates. Friendly and helpful staff. Great little roof top patio with pool and lounge area - watch the sunset! We were treated to one complementary room service breakfast. Location is great ＞ away from the hustle/bustle, but close enough to walk to lots of dining/5th Avenue, a large grocery store and banks. My only dislike was the firmness of the mattress - it was too hard for my comfort. Hope you get the chance to visit!
Guest User
Checked in Nov 2022
Solo travelers
5.0/5
Outstanding
Posted on Nov 19, 2022
Spacious and Comfortable Room Very good ACs, clean, frienfly staff, good kitchen, great location, there is a collectivo station close by, ask the staff for directions The breakfast is not good though, I skipped it. Still good value for money.
Guest User
Checked in Aug 2022
Family
5.0/5
Outstanding
Posted on Aug 3, 2022
I absolutely loved my experience here! The kindness and courtesy of the staff is amazing 🤩 It’s clean and has a lot of comfort items to make you feel at home. Would definitely recommend and would certainly stay here again. 🤗
Guest User
Checked in Jun 2022
Other
5.0/5
Outstanding
Posted on Jun 16, 2022
I stayed for almost a month at hotelito del mar during May 2022. The room feels like a one bedroom appartment. It is very cozy, clean, with a functional kitchen. The location is great, you can walk everywhere and it is a very safe neighborhood. I guess what really stands out is the staff. Everyone in the hotel is super friendly and helpful, it feels like being at home. Thanks guys for making me so comfortable. Totally recommend Hotelito del mar!
Guest User
Checked in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 14, 2024
I stayed for 5 days and I felt at home, from the reception we were very well attended and advised regarding restaurants and places of interest, not to mention the apartment, beautiful, spacious and with everything we needed to spend a few good days staying in Carmen beach
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Denise C
Checked in Jan 2024
Couples
3.0/5
Posted on Jan 31, 2024
The place is very nice, very clean and the rooms are ideal, the location is good, you can walk to 5th Avenue and it has delicious restaurants nearby. The only but very important thing... the beds and pillows are not comfortable, we do not sleep comfortably.
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Guest User
Checked in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 9, 2024
The hotel is very quiet, clean and has all the necessary amenities for a very comfortable stay, the service from the staff is very friendly and attentive! It is close to the 5th AV so you have easy access to it, but the area is very quiet so you are not bothered by noise.
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Guest User
Checked in Dec 2023
Couples
5.0/5
Outstanding
Posted on Dec 2, 2023
The hotel is well located, it is easy to get to Fifth Avenue and the pick-up point for any tours you have. They were very attentive, everything was very clean and super special, I would return and recommend it without hesitation. Gina and Manuel, great people, thank you for everything, we are leaving happy!
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Guest User
Checked in May 2023
Other
5.0/5
Outstanding
Posted on May 24, 2023
Our stay at the hotel was unparalleled. The room is super large, almost a mini apartment and has everything you need for your stay. The air conditioning works perfectly, there are 2 TVs in the living room and the bedroom, a dining table and in the kitchen what you need to prepare quick meals in your kitchen, the refrigerator works well and there is a coffee maker, which is appreciated. . The room is cleaned every day, with a change of towels and everything that is needed. The pool on the top floor is small, but enough to relax after a busy day of touring the Riviera Maya. The hotel is located a few blocks from 5th. Avenue so you can go out to dinner or lunch there without a problem. The neighborhood is safe. And also, during our stay it was my boyfriend's birthday, and beforehand the communication with the hotel was super efficient to prepare a surprise, and they kindly helped me with all the details. Really 100% recommended this hotel!! The only thing that could be improved is the breakfast, which is very basic and is served from 8:30 (could be earlier). We stayed for 9 days, and we almost didn't have breakfast there because the tours we took picked us up very early, however the couple of times we did it we felt that with a little more effort it could improve and if they served it earlier, it would be perfect!
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Guest User
Checked in Nov 2023
Couples
5.0/5
Outstanding
Posted on Nov 14, 2023
Great value for money. The hotel was very clean and the staff very friendly and helpful. We had a small breakfast included, which was brought to the room. In the evenings we were able to cook ourselves thanks to a kitchenette in the apartment. We had a small balcony and we used the pool on the roof. We felt very comfortable and can only recommend Hotelito del Mar.
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Guest User
Checked in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 28, 2023
The hotel is a quite nice place. The rooms are more of a studio than a hotel room, therefore the rooms are quite spacious, they have what is necessary for long stays. The bed is quite comfortable so I rested quite well after a day of tours. And being on the beach, the terrace on the top floor is nice to watch sunsets and the pool is refreshing. The staff is quite friendly and willing to help with any questions. I consider the location to be perfect because it is in a fairly quiet part of Playa del Carmen but it is not far from where the attractions are, there are cheap restaurants nearby (if you don't want to pay the costs of the restaurants on the 5th), supermarkets, convenience stores, etc I also liked that the tour pick-up points were quite close to the hotel compared to other hotels that I had seen more in the center, the beaches of 38th Street and Mamitas, which according to locals are the most beautiful, are also quite close. Breakfast is something basic, yes. Cereal, fruits, toast, coffee and orange juice Overall the stay was quite pleasant and I would definitely stay at this place again when I return to Playa del Carmen
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