Hotels near Hamacamarte, Playa Del Carmen

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

Very well located place. Small rooms with comfortable bed

I’m posting this as a WARNING to other travelers. Don’t be fooled like I was with the beautiful pictures on the Casa Ticul website. The pictures were probably taken when the property was first opened and bear ABSOLUTELY NO RESEMBLANCE to the current condition of the property. The website claims that this is a 3 star property but if it was 1.5 stars that would be generous. Also don’t be fooled by some of the claims on the website either. I don’t know whether the property owners don’t know, don’t care or simply don’t have the resources to even perform the most basic of repairs and maintenance. But that doesn’t really matter, what matters is that you are not going to get what they claim you will with either amenities or service. So what was deficient: • The bathroom looked like it hadn’t been properly cleaned in some time with black mold in the shower area. • Drapes falling off the rod above the window • No clock radio as seen in property photos • No mini fridge as seen in property photos and as stated in property listing • No fan in the bathroom which probably contributes to the mold accumulation • No hand soap • No toilet paper holder in the bathroom • Small bathroom window propped open with an empty toilet paper roll • Only 11 of 42 spray nozzles on the shower head emitted any water at all • No hot water • No premium bedding, in fact the bedding was stained with mold and other questionable items • No comforter as listed in the property description, only a single sheet. • No hair dryer as claimed in property description • The handle for water in the shower was broken • Dirty kitchen area • dirty bathroom • improper plumbing • no toilet paper holder in the bathroom • no safe as shown in room photos In addition, the pool in the property, which I was anticipating using, experienced not 1 but 2 algae blooms during the 6 days I was there. As a result I didn’t use the pool for fear of becoming ill due to unsafe, unsanitary conditions. In conclusion, this is a poorly managed property that has been neglected for some time. Even though they claim to have multi-lingual front desk staff, that is simply not true. In order to communicate with the front desk staff I had to use Google Translate. Even the manager has limited English speaking ability.

We have been travelling since 1996 several times a year and stay in condos/apartments and have never experienced a situation like this or a host who is manipulative and deceitful.      We initially booked for 3 months but left the unit after one month (only because the full month was paid in advance). The unit we received was not what was promised.  We were mislead and decieved. I specifically asked for a ONE BEDROOM, not a studio.  I wake up early and my take afternoon naps, my husband does not. I was promised a fully equipped kitchen;  it was not fully equipped; it has one pot, one frying pan, barely any cooking utensils etc.; no oven…  I had to spend $400 on a toaster oven, cooking utensils, strainer, dish towels, small pot etc.  I was promised a Sofa in the small living area. We had one very uncomfortable chair. I asked for a sofa on 3 seperate occasions.  When we moved out at the end of the month, there still was no sofa. I was promised an outdoor grill; David finally put one in the roof top terrace two weeks after we moved in.  However, it is an old used one, that has no handle and no utensils to use to open it or cook with, no oven mittens, nada.  Completely useless.   We were told there is no construction.  There is a building under construction directly across the street, not really a big deal for us but thought I would share. I brought these concerns up with David.  A couple of days later, when we discussed them again with David, his response was “I wish you could just be”.  In addition, to the above, The shower is cold and has zero water pressure that I couldn't even get sand off me without scrubbing; The fridge is broken, it froze my fruits and vegetables; My husband had to kill a massive cockroach right on the kitchen counter, GROSS!!! We are not complainers, far from.  In fact this is the first negative review I've ever felt the need to write. I hate to be in this situation.  In fact, we wouldn’t complain and just bite the bullet if we were only staying a week.  The apartment simply isn’t suitable for long term rentals.  And I really don't appreciate being deceived. When we discussed the situation with the host  David, we told him that we wanted to stay the full month and would be leaving on February 3rd.  David asked if it was possible for us to leave on February 1st to allow him the opportunity to “rent it for the full month of February”.  We agreed to help him out.   David specifically said that we wouldn’t be charged any further amount and that in fact, we would likely receive a small refund.   Then he altered our reservation from monthly to daily, and wanted to charge us another $700! The nerve and more deceiving.     We refused to pay!  I NEVER would have booked this unit for 3 months, had David been honest before booking.  I am appalled by the entire circumstance and really wish that people could be honest! 

Amazing Exceptional location, the staff is very pleasant and smiling. The meals are of remarkable quality!

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

The hotel is very comfortable and comfortable. Very spacious rooms and refined decoration. A extraordinary rooftop

Our third trip in 2023 as we have been going to this resort for last 15 years was wonderful. Chris**as and New Year’s Eve buffets are outstanding. Maria Jose Trejo Perez recognized us at checking. She is very professional . Our waiters in the Captain Morgan very super nice and friendly, especially Taylor! The management also remembered we celebrate our wedding anniversary in December and always remember our birthdays with bottle of Bubbly and a treat‼️ One strange thing. We enjoy going to the Ala carte restaurants, La Fuente and La Trattoria. In the past we always enjoyed nice bottle of wine. In the last 3 years, the wines are outrageously expensive. Just an example:Bottle of The Prisoner ( CAD 55.00 or so) is 360.00 CAD. NOBODY buys any wines. We did speak with some staff few time, with no luck. These wines are going to be wasted as they don’t age well long term. Looking forward to our next trip March/ April

I’m not sure why the low review on this hotel. I actually slept better here as compared to the resort I’m at Grand Riviera Princess. I took my parents here for a night to shop at their popular 5th St (which is so freaking expensive- more expensive than the resort merchandise). I booked online and the system suggested the Master Suite since there’s 3 of us. To my surprise…. MASTER SUITE is literally 3 rooms!!!! I actually went downstairs to ask if they made a mistake. I only paid a total of $103!!!!! They gave us Room 210 - which includes 211 and 212!!!!? 210- 2 queen beds 211 - sofa bed with dining table (think of it like a living room) 212- 2 queen beds It was so clean and the bed sheets, pillows and blankets are all oh so comfortable. Since we only stayed for a night- I couldn’t comment on other amenities except it’s the best sleep I’ve ever had since landing in Mexico.