Hotels near Arrecife Francisco I. Madero, Playa del Carmen

We had the best time at Mahekal! It was our second time back and we’re ready to plan our next stay. The rooms are lovely and the amenities are everything you need for a relaxing vacation. Food and drinks are very good (especially compared to other all inclusives in the area), but what stuck out the most to us was the service. Everyone we encountered was more than kind and really made the experience so memorable. Special shoutout to Rosa, Alberto, Luis, Eduardo, Manuel and Gilberto - they are all a dream and we miss them already! Can’t wait to go back.

Hotel location is very good, shopping street is close by, five minutes walk to the beach, it can be said to be quiet in the middle of trouble, has been recommended to friends, the partition of the balcony is best frosted isolation If the requirements for western food are not so high, this buffet breakfast is still okay. The waiter is very nice. I will take the initiative to ask you for drinks and coffee, and I will take it for you. Of course, I can also take it myself. I love western breakfast so it feels very much satisfaction

This place is nowhere near Paradise! Nightmare is far more like it. Let's start with the room inclusion list: Blackout curtains - YES; Air conditioning - YES; Desk - YES but I had to use the desk for my suitcase as there was nowhere else to put; Private balcony - YES there was a balcony but private? NO! All balconies had full sight of every other balcony left and right; Safe - YES; Refrigerator - NO; Flatscreen TV - YES; Complimentary toiletries - YES I suppose so, if you count two different sample size types of soap and two shower caps; Telephone - NO; Bottled water - NO. I will add to the list - Towels - YES but please see photo of the towel I was provided; Bath Mat - NO; Hand Towel - NO; Cups or Glasses - NO and was told at Reception when checking in that they don't provide either of those or water! However we were advised that we couldn't drink the tap water and told that we could walk a block to buy some water! Breakfast - now this was a doozy! Some sort of cordial water and Americano coffee were included but if you wanted milk you had to pay extra! There were three included options - scrambled eggs (not served with anything else), mixed potatoes and beans or fruit platter. I ordered the fruit platter which was served with a slice of toast, no butter and two tiny pieces of watermelon, two small slices of banana and two tiny pieces of paw paw. See pic which shows the fruit platter served on a dinner plate. They also have the hide to say there is a restaurant on site! More like a third rate cafeteria. The room itself was old and had quite a bit of damage to tiles, walls etc. It was very dark as the lighting was extremely poor. Some of the furniture was broken and the small night light was enclosed in a plastic case that was broken with wires on display! This is probably a place for backpackers who are happy to rough it - not for people who are used to a far better standard. We had been in Mexico for two weeks by the time we arrived at the nightmare, and at every other hotel, there were people to help with suitcases. Not here, just one person on duty for the whole hotel! The only good thing about the place was when we were leaving, there were two women cleaners who offered to help us (two women in their 70s) with carrying our suitcases down two long flights of stairs. We were very grateful and think, and are happy about it, that perhaps the tip we gave them was about a week's wages!

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

I don’t even know where to start. Residence Inn at Marriot Playa Del Carmen has to be on of my pleasant hotel experiences ever. Starting from the positive vibe you feel as soon as you enter the premises all the way to when you checkout, they make you feel like a truly valued guest. Staff Everyone keeps smiling at you and they always try their best to accommodate your requests. Willy(security) was always there to assist whenever we arrived at the hotel. He was very professional and knowledgeable of the area, so he could put you on the right track regardless of which destination you were trying to get to. Gabriela (front desk) was super pleasant to work with during our check-in, when we had to extend our stay and every others time we had to request assistance from her. She always had a smile on her face and truly made us feel welcome. Cleanness The hotel appears to be brand new, with modern amenities and great décor. They keep all the common areas squeaky clean. I had to work from my room, so oftentimes when Domingo and Paulina came by to clean the room, I was in the middle of a meeting, but they never gave up on me and kept coming back until they made sure my room was clean on daily basis. Amenities Considering it is a hotel, they have an amazing gym and rooftop pool. I was hesitant about working out there at first when I made a reservation, but after seeing the equipment, size and clean environment they have at the gym, I actually looked forward to working out in the mornings. Food They serve decent breakfast(included) in the mornings between 7 to 10 am. They also have a specious dining area, so you will never have an issue finding a table. Waiters are also amazing, they try everything they can to make sure you have a pleasant dining experience. Thank you for an amazing experience, we will be back!

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.

This was our second vacation trip to the Xcaret Mexico hotel. We really enjoyed the ”ALL fun inclusive” experience, with exclusive transportation and access to ALL Xcaret group parks. We were a family group of 5 rooms, with combination of adults, and adults/children in several of the rooms/suites. We had two concierge services representatives (K.C. and Laura), and they were very attentive and accommodating to our needs, requiring two suite changes to better suit our needs. They also helped us with the restaurants' and parks' reservations (for those which required it), and also with the wheel chair arrangements for my mother-in-law. The restaurants are big, and even though the hotel was fully occupied, we did not feel crowded or had to make lines to enter the restaurants. A most do is the Sunday brunch at the ”Las Cuevas” restaurant. Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer. My wife is FULLY vegan (I am not), and we went to their vegan restaurant ”Bio”, and were able to taste almost ALL of their breakfast and lunch menu offerings, with every one having its own palate pleasing taste. Add to that their freshly pressed juices shots, and specialty frozen shakes. By the third day, Xiomara greeted us by our names, and waiter Edgar had known what we already tasted, and ”took care” of us. Kudos to both of them, for understanding and living a true ”costumer service”. This hotel is so well designed, that even there were live bands throughout the lobby and infinity pool areas, the volume was not overwhelming, and you can relax at another area, without it bothering you. Each restaurant had some special drinks, which you can enjoy, so make sure you ask the waiter for the ”special cocktail” of the day. We witnessed two ”destination weddings”, and the open area activities did no interfere with our time to enjoy the hotel amenities, so thank you for that. We even enjoyed another ”shot” of ”free” mariachi's songs while walking near them. On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel. All in all, my family and us had a blast, with ”not enough time” reviews from each and every one of them. We plan on coming back and visit some of the park attractions we did not have time to try, as well as enjoy again the amenities this hotel has to offer its guests. The weather was hot and humid, as it has been in every place in the world at this latitute. Be prepared and drink lots of water! ¡Muchas gracias por poner sus corazones al servicio de sus huéspedes! (”Thanks for putting your hearts into your guests services”).

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.