Guest User
June 24, 2024
The penthouse room was beautiful and spacious but the service was terrible. Both check-in and check-out made us wait at least 15 minutes before we were talked to. We could only get around the hotel by Tuktuk (the Tuktuk will not wait if you call for it and arrive a couple of minutes late, but also takes forever to arrive). At 3am one night, we waited for 15 minutes inside the Tuktuk before they could find someone to drive it back to our room. Upon check-out, one of the Tuktuk drivers started reversing without checking the rear-view mirror and almost ran us over. Also, we could only get down to the main beach by stairs (which are quite a climb on the way back up) and it was unclear which pool was the main pool. The chinese restaurant is also under construction which they don't inform you about. Not really 5-star service.