The room is definitely not the same as the room showed in the website. It has no bathtub, no balcony, no view at all. We even could not open the curtain because you could see nothing outside but others can see inside. No privacy at all.
I forgot 4 bags of ham in the mini bar refrigerator when checked out. This is I bought from Madrid airport as a gift. I called hotel reception at 3pm only a few hours after we checked out to look for the ham hoping to collect them soon. After waiting for two hours without any response I called again and the reception said “we did not find ”. I did not believe. A few minutes later the reception called back for the first time and said they have thrown away my ham. How can you believe: a five star hotel throw away guests’ things without any record or reporting. The ham is brand new and not opened in original nice packing , well preserved in the refrigerator. How arrogant the reception was! She made me feel it was my fault to left my things at the hotel and bother her for it. Yes, she is right: be careful of your belongings! Could not give one star if I can. This can not be a 5 star service, very bad unprofessional guest service. Never back again.