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Maison Cassandre Guest Reviews
4.4/5
Very Good
23 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(23)
Positive reviews(20)
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Awesome stay(7)
Awesome rooms(7)
Great service(5)
Negative reviews(1)
Guest User
Suite Cassandre
Checked in Aug 2024
Family
2 Reviews
4.2/5
Very Good
Posted on Aug 12, 2024
Staffs are friendly
Location is excellent, 3-5 mins to supermarket, cafe and metro station
Safe area for family
Room is comfortable
Response from Property: Dear guest,Thank you for your kind feedback! We’re thrilled to hear that our friendly staff, convenient location, and comfortable rooms made your stay enjoyable. It’s wonderful to know that you felt secure and that our proximity to the supermarket, cafes, and metro station added convenience to your visit.We look forward to welcoming you back for another great stay!Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
Anonymous User
Superior Double Room
Checked in Apr 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Apr 17, 2024
Everything in the hotel is brand-new,the room is splendid and the bed is cozy.Service offered by using Tablet is convenient for the room guests.The bar on the ground floor is a nice place for relaxing moments with the reasonable price for wine.The staff in the hotel is professional and glad to assist with many things such as reservations for restaurants eg.
The most important thing is that they reminded me instantly when I left something in room and kept it safely.
The hotel is highly recommended.
Response from Property: Dear Guest,Thank you so much for sharing your experience with us.We are so happy to read that you had a pleasant stay in our company.We are looking forward to welcoming you again.Best regards,Adrien, Front Desk Manager.
Guest User
Superior Double Room
Checked in Nov 2024
Solo travelers
3 Reviews
0.5/5
Posted on Dec 10, 2024
This is the worst hotel I have ever stayed in, no one. Strictly speaking, it is not a hotel, but a small workshop. I booked it more than 10 days in advance for three nights. Because the itinerary changed, I was delayed by one day. I communicated more than a week in advance to see if I could cancel it or rebook it for two nights. I communicated with Ctrip customer service but to no avail. I could only pay for three nights and stay for two nights. It is normal that the space is narrow. The sound insulation is very poor, the refrigerator leaks, and it doesn’t matter if toothbrushes and toothpaste are not provided in the room. Slippers are not provided actively, so you have to ask for them yourself. The breakfast is simple, and there are no clips for picking up dishes. Only forks and spoons are provided for picking up food. I don’t know how to describe the experience. I forked a piece of ham for a long time, and it fell off the fork, and it fell off the fork. It was really a waste of effort to get it on my plate. The only three small dishes were served with a spoon. The small container moved with it when I served it. I couldn’t press the container with the plate in my hand, so it was very difficult to serve it. It feels like I am afraid that the guests will eat more if they are served easily. The dining experience is extremely poor. The service staff had a bad attitude, no smile, cold attitude, and fussiness written on their faces. The most bizarre thing was that they collected a deposit of 200 euros when I checked in, and I had to pay it by credit card. When I checked out, they suddenly asked me if I smoked in the room. I said no, and asked what the hotel meant? What did I want? The hotel staff said they didn't want anything, just asking. As a result, when I returned to China, they asked about the deposit, saying that I smoked in the room and the deposit would not be refunded. First of all, I didn't smoke, but they framed me and didn't provide evidence, and there was a smoke alarm in the room. Secondly, they didn't tell me about the deposit when I was there, and they told me that the deposit would not be refunded when I returned to China. It's the first time I've ever seen such a rude and casual deduction of a guest's deposit. This hotel can only be described as stupid and terrible. I've really learned a lesson.
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Guest User
Executive Room
Checked in Oct 2024
Solo travelers
5 Reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
Very new, very quiet, the facilities are not only new but also of good quality. There is a welcome card, the room is relatively large, there is no peculiar smell, the bed is also very comfortable, the bathroom and toilet are relatively large and separated from the wet and dry areas, I recommend it. The breakfast variety is not very large, and the front desk service is very good. It is very close to the Moulin Rouge and not far from Galeries Lafayette. It is in the 17th district. I live alone. I am a little scared to take a taxi back to the hotel after 10 o'clock in the evening, but everything is fine. I can stay here with my family next time.
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Response from Property: Dear guest,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our new, high-quality facilities, as well as the comfort and spaciousness of your room and bathroom. We’re glad the welcome card and attentive front desk service added a special touch to your stay.Your note about the neighborhood is appreciated, and we’re happy to hear that everything went smoothly. We’d love to welcome you and your family on your next visit for an even more enjoyable experience.Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
Guest User
Superior Double Room
Checked in Sep 2024
Couples
6 Reviews
4.7/5
Amazing
Posted on Oct 3, 2024
The newly opened hotel has a very new environment, everything is very intelligent, there is a USB socket at the bedside, a kettle, and a Daikin air-conditioning system in the room. There is a fragrance when you walk into the room. A total of 5,700 yuan was booked for three nights. I am very satisfied to be able to enjoy these in a Paris hotel at this price
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Response from Property: Dear guest,Thank you for sharing such a detailed and positive review! We’re delighted that you enjoyed our fresh environment, modern smart facilities, and the thoughtful touches like bedside USB outlets and the air conditioning system. It’s great to hear that the pleasant fragrance and overall comfort made your stay satisfying and enjoyable.We appreciate your feedback and look forward to welcoming you back for another comfortable stay in Paris!Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
梅冷
Superior Double Room
Checked in Jul 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on Jul 6, 2024
The service from the hotel reception staff was very good, the room was very clean, and the stay was very comfortable. There were not many breakfast options, but it was enough. The hotel is located more than 20 minutes away from the Eiffel Tower and the Louvre by bus.
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Response from Property: Dear guest,Thank you for your kind review! We’re delighted to hear that our reception staff provided excellent service, and that you found your room clean and comfortable. We also appreciate your feedback about the breakfast options, and we will certainly consider your thoughts as we continue to improve.Our location is indeed very convenient for exploring Paris, and we’re glad it helped make your visit enjoyable. We look forward to welcoming you back for another great stay!Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
Anonymous User
Superior Double Room
Checked in May 2024
Couples
32 Reviews
5.0/5
Outstanding
Posted on May 14, 2024
New cozy hotel with excellent service. Everything about it is good. Good breakfast, room size allows you to turn around in it, daily cleaning, safe location. But if you find fault, you can hear and feel the vibration of the subway a little.
On a funny note, one night the alarm went off, and we woke up and evacuated outside. But apparently someone smoked it in their room 🙄
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our cozy hotel, excellent service, and spacious room. It’s also great to know that you felt safe and appreciated the daily cleaning and breakfast.We apologize for the minor disturbance caused by the noise and vibration from the metro, and we appreciate your understanding regarding the alarm incident. We take guest safety seriously, and we are working to minimize any future disruptions.We hope to welcome you back for another enjoyable stay!Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
Guest User
Superior Double Room
Checked in May 2024
Business travelers
11 Reviews
5.0/5
Outstanding
Posted on Aug 5, 2024
The room is very clean. The environment is very comfortable and the service is in place.
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Response from Property: Dear guest,Thank you for your review! We’re delighted to hear that you were satisfied with the cleanliness of the room, the comfortable environment, and our attentive service. Your feedback is very important to us, and we’ll continue to work hard to provide you with an enjoyable stay.We look forward to welcoming you back again!Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
Guest User
Superior Double Room
Checked in Oct 2024
Solo travelers
3 Reviews
4.2/5
Very Good
Posted on Nov 18, 2024
The room is a bit small, other things are ok
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for your feedback! We’re glad to hear that overall your stay at Maison Cassandre was enjoyable.While our rooms are designed to provide maximum comfort and elegance within the space available, we understand that room size is an important factor. For your next visit, we would be happy to suggest one of our larger room categories to better suit your preferences.We hope to have the pleasure of welcoming you back and making your stay even more comfortable!Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
Guest User
Superior Double Room
Checked in Nov 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Nov 22, 2024
Clean and tidy, good service attitude
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for your kind feedback! We're delighted to hear that you found the hotel clean and tidy, and that you appreciated the service attitude of our team.Your satisfaction is our priority, and we look forward to welcoming you back on your next visit!Best regards,Sebastian GuerraFront desk managerMaison Cassandre
Guest User
Superior Double Room
Checked in May 2024
Couples
10 Reviews
4.6/5
Great
Posted on Jun 16, 2024
Not bad.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for your feedback! We’re glad to hear that your stay was satisfactory. If there’s anything specific you’d like to share with us to make your next visit even better, please don’t hesitate to let us know.We look forward to welcoming you back soon!Warm regards,Sebastian GuerraFront Desk ManagerMaison Cassandre
Guest User
Checked in Nov 2024
Other
5.0/5
Outstanding
Posted on Nov 5, 2024
AMAZING! I truly recommend this hotel. The room, cleanliness, staff, breakfast and location were just perfect. So if you are looking for a place to spend your holidays in Paris, this is a must-go hotel. Trés chic! We were given the Eiffel tower-view room and it was so romantic!
Guest User
Checked in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 24, 2024
This is a lovely hotel, the whole place is beautifully decorated, unlike a lot of more expensive hotels that are stylish but rough around the edges, this was a high standard through out. Smallish and friendly, the staff were great, very helpful especially Sebastian. Rooms were spacious and very clean and tidy, as were the bathrooms, with great showers. Metro is a few minutes walk, there are loads of great restaurants and cafes, exactly what you would want. Its not far from Monmartre, Sacre Cour etc. Would definitely stay agin.
Guest User
Checked in Sep 2024
Business travelers
5.0/5
Outstanding
Posted on Sep 13, 2024
With this being a relatively new hotel, there aren’t that many reviews yet available. But this is another glowing review to match all the others. The Maison Cassandre isn’t huge, but it is a stunning hotel. We had an Eiffel Tower view room and was totally worth the upgrade! The room wasn’t big but perfectly comfortable for the two of us. The bed was so comfortable, and I never sleep well in hotel beds. The bathroom was large and the shower was plenty powerful enough. The staff were really helpful and accommodating. The hotel itself isn’t on the best looking street from the outside, but once you’re inside all of that is forgotten. It is walking distance to the metro and it’s so easy to get around. We had a great stay and I can’t wait to be back. Thanks to everyone at the Maison Cassandre. It hopefully won’t be long before we’re back.
Guest User
Checked in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 8, 2024
I really enjoyed my stay here. I was in Paris for the Olympic games and glad I found this place. The hotel is small and looks VERY new, I was staying in the room by myself so the space was perfect. It’s not a big room but also not small for European standards. Great bathroom, shower, and the beds and pillows were amazing!!!! I got some great sleep here. Service was excellent and everyone I interacted with was kind and helpful. In fact, Paris and Parisians have absolutely been the nicest and kindest while their city has been completely taken over by tourists and the olympic entourages. The French people should be proud. Congrats from the US. Now, the location — it’s super close to the trains, but at night it can be a bit sketchy. I didn’t see anything concerning or alarming but it’s a bit dark and empty. I’d stay here again.