Halamanan Residences Reviews

Response from Property: Hello there Yebaihe, we are sincerely sorry if ever you feel that way but in our side we made the best we can and we even suggests some options to amend the situation. We even suggest you to take another Villa to accommodate you all since we have an available one during that time or just simply upgrade your reservation into our Two-bedroom Villa so you can stay all together. Anyway, at the very first place it is not our mistake since once you made a reservation it is clearly stated in our Hotel Policy, the Maximum capacity we can only accommodate per Villa and for that we are very strict regarding with extra persons ( a rule and a matter of security because of the fire protection). On top of that, yes you are a family of two and you booked 2 Villas with 2 people each in which makes you 4 people in total; but the thing is you arrived in 7 persons which means you came more than what you booked and as what I said earlier we are just following our Rules for the security and safety of our guests. As for the refund, we also informed you before you cancelled your reservation that your Booking is Non-refundable since you made the cancellation actual on your check-in date. It is clearly stated also in our Policy that you can only take your full refund payment if you made the cancellation 30days prior check-in date. But, even though we had such a subpar encounter; we are still grateful that you once consider to book at our property. Regards,-Halamanan Management🌺🌿