Hotels near Jumbo Jenra Dolores, Pampanga

They have a good service, but I was just expecting more.

All requested prior to check-in were done. The location is in the city center. Room is presentable and a nice place to stay. No wifi because undermaintenance to improve the connection. For cellular signal Globe is weak, better use Smart or Dito in that area. Overall a good place to stay.

Swissotel Clark for me is the best hotel up north. The hotel itself is incredible. Well maintained and managed. Complete with such useful amenities like the gym and their state of the art pool area. They have variety of restaurants one can enjoy good food and ambiance. One of which is the MARKT, where breakfast is served. Food here are prepared right in front of you or you can simply choose what you want from the array of choices freshly cooked and served. But the best part is , as far as I am concerned, are the people manning the front desk…the duty managers and their team. Special shout out to SHERYL, who was present to give me and my family a warm welcome. This kind gesture truly made up for the 2 hours of traffic our family endured because of the heavy downpour going to Clark.Likewise, to Ethiel, who attended our check in. Overall, we had another wonderful stay in Swissotel. Their brand of hospitality is world class,

On arrival a gate-house guard let us in without instructions. After a few minutes of confusion we found the reception. We could see that it is just as it looks the photos; a beautiful quality built and very well maintained sparkling clean boutique hotel. We went to their 'Sunset Grill’ restaurant and seated by lovely staff, a little to eager to take our food order. The room was cool and music was calm and ambient. Exhale, after a long drive - perfect … Suddenly things erupted as the gentle music switched to blaring, loud ”Happy Birthday too you” .. the staff waiting our order burst into loud clapping hands. Repeat and repeat the song in different versions, and the clapping! I went out to the garden but it was also playing outside! I was out on the grass oval before I was far enough away from it, my wife and kids following. It eventually subsided so we returned and tried to and relax, but the birthday group was now shouting. A few pesky flies arrived and persisted, and more shouting so we set up outside. I ordered a NZ white wine at 1,900p, and it wasn't pre-chilled..!? We tried to relax and chill the wine, but many more flies, so we go back inside, but flies are inside too. The food came out and it was good, but stone cold mash potato - I dislike being served cold food, and I cant stand flies on us. We went back for dinner after 9pm. I ordered the steak and explained to the new staff shift that my lunch had been cold and to make sure the dinner was hot, especially the potato. It came out stone cold, again! .. with the worse steak I'd ever seen. Right at that moment about 9:40pm as the food arrived they started switching out the lights! We got up and left, forfeiting the food they already had us sign for. The next day while enjoying the beautiful hotel I notice the pool-bar by was not staffed, I found a staff and ordered 2 Budweiser but they only have 1 in stock. The coffee shop was not staffed either, nor the pizza bar. I walked to the restaurant and ordered pizza at the pool, but I am told I’m not allowed to eat it anywhere but in the resto, or in our room!?! The breakfast was awful - nicely cooked but bad choices of products; we forfeit our second day. Then the last day lunch was finally everything terrific! Lastly on the F&B, there was no water source for guests. So the reception kindly refilled our bottles with a source in the back office. The room is very nice and a good size, good AC and has views, but the bed was very hard foam with thin cheap sheets that are too small. Roll over, re-tuck the sheet, repeat, roll, re-tuck. No gowns nor toiletries either. I cannot understand why such a beautiful facility can have so many silly flaws. It is so close to being everything we look for - Boutique, Kid friendly, clean, play ground, games room and great staff with good swimming pools. Such a shame because I don't think we would return, mainly because of the bed. Quality Pillow Mattress Toppers and sheet set wo