Hotels near Palm Springs Swim Center, Palm Springs

The environment and location of the hotel are ok, but the service is not satisfactory. Ctrip stated that the in-store breakfast plus $11, but the hotel charged $38 according to the rack rate, communicated with the front desk, and showed the Ctrip order note, but let us find Ctrip. The parking fee was obviously $18, and the credit card charge was $25. Later, I went to Ctrip's customer service to recover it. Ctrip's after-sales service is as good as always. The hotel’s random chargeback phenomenon, I still hope that the friends who stay in check the bill.

I am taking the time to write this review because we were hesitant about our stay given the negative ones below. We had THE BEST time at the Ace. The mid-week vibes were great, super low key guests. Great pool time. What stood out was the food. We ate breakfast and lunch every day and loved everything we had. I can't recommend the Ace enough and I can't wait to come back next winter.

Great location right in the literal heart of palm springs shopping and dining district. Big props to Darren at the front desk, he's the perfect ambassador for any kind of hospitality locale... and has the best kind of welcoming energy. Hotel rooms are very spacious suites (city view) but are truly a bit dated... Good: beds and couches are both very good as are the tv's and air conditioning, and amazing water pressure! Darren at front desk and the very timely valet team. Bad: style and decor, curtains in living space just feel like a roadside motel, aging bathroom design and furnishings, uninviting balcony space. All in all, a good stay and great location at an aging hotel that could be iconic if given the chance.

4 of us rented two rooms with two queen beds for three nights. Unfortunately the rooms have not been updated or maintained so you're dealing with rattling windows that don't close all the way, caulk coming off of the tub, poor ventilation in the bathroom, only one drawer to try and share, worn carpet, and one small nightstand to share. There is also significant air in the pipes so when you turn on the water at the one small sink the air causes the water to shoot all over the very small countertop. For a room with two queen beds the bathroom is very small and there is no storage. Also; the sink didn't drain well. The main pool area is crowded because they don't have the bar open at the other pool that's available. Also, the hot tub is filled with children 95% of the time which doesn't allow adults to enjoy it. On Friday evening we dropped in at the lobby bar to have a nightcap. The bar was short staffed and the bartender was in an exasperated state so was quite rude. The only bright spot for our stay was the food quality from the JWB restaurant. The prices are ridiculous but at least the food was delicious. With fees and taxes we spent over $500 per night. I've stayed at much better maintained hotels for half that price. Will definitely stay elsewhere the next time we're in Palm Springs.

Let me start off by saying this hotel is totally underrated and super cool. Awesome room, spacious, decor was lovely and the pool/spa was great. Linda who works here was polite, kind and the best concierge person I have dealt with. Wonderful customer service. I will definitely stay here again.

All Dad wanted was a pool to hang out in for the weekend. I did my research and it paid off! Even though some comments made the pool sound ”not that great” ...it was! The online pictures don't do it justice! It's BIG, clean, only 5' deep total so you can walk across! Plenty of chairs and umbrellas, just really pretty and fun! Music playing at just the right sound. Pool bar food good and fast delivery.

It's far from Joshua Tree National Park and there's nothing to see around. You can think of nothing but sleeping. The price is not cheap for that

Amazing people make the hotel my go to stay for my family. They are warm, friendly, and when given the chance to do their jobs deliver above and beyond expectations. The Staff have great respect for one another and also enjoy working together from what I have seen. I stayed over a week with my kids and they made it feel like an extension of home. The breakfast staff is amazing and deserves gratitude when dining as they keep things flowing and are always cheerful and willing to engage in conversation not just dole out standardized greetings. The front desk...1 out of 5 stars in performance and attitude. I teach my family to treat the desk like you're staying at your parents house or grandparents house. The rooms make a hotel but the staff makes stay Thank you guys again for everything!!

Hotel was very new and it was nice. Staff was professional but the hotel was a little bit pricey at 250 US Dollars after tax. I think this hotel is very new so I guess I understand the justification for such a high price point. The hotel includes a decent breakfast and also has a swimming pool and did let us check in 1 hour early. My boyfriend's mother was surprised that I picked holiday in express but she was very pleased with my decision and we got two rooms. I would return there but have to think twice about dropping $250 US dollars. Must be cheaper in the summer and perhaps not on a weekend when there was something special in town. I got the Holiday Inn Express on this wonderful website and it was literally 100 US dollars per night per room cheaper. Thank you trip.com

To be honest this resort wasn’t our first choice for a girls trip - but I found us a great deal and it had decent reviews. We arrived late at night and were impressed by the spacious entry way. Check-in was quick and easy - although the front desk clerk was perhaps not the most friendly. I asked if he had any tips for us - it was our first time to the area and he said, “umm Palm Springs is about 30 min away”. Yep we just flew in so that’s one thing we did know We had the choice between the main building and outer building. I didn’t know what that meant so I went with main and I’m glad we did. We were in the 6th floor, not far from an elevator which was handy for the Oasis pool area Breakfast in the morning at Rockwood was fantastic. Between the group we tried the American breakfast and Wet Burrito on the first day and it was ll fantastic. The rest of the trip we opted for the buffet. At $32 a person including beverages it was a great deal. The buffet included fruits, bagels and breads, smoked salmon and meats, breakfast potatoes, bacon, eggs, biscuits and gravy, sausage, waffles and an omelet station. On the weekend they had a crepe station. The pastry selections were fantastic and delicious. There were 3 pools in the Oasis pool area- a lap pool, larger pool and “upper deck”. The upper deck is just a smaller pool that seemed to be more of an overflow area - would have made sense to be an adults only pool but wasn’t. There were some VIP chairs but for $75 were completely unnecessary on our trip. We had no problem finding pool chairs near the pool and under umbrellas . Water stations around the pool were a nice touch The first day we had one pool server who was amazing and went above and beyond. Think his name was Connor. The next day we had a server that gave us a sign to raise when we wanted help…they sold pool floaties and I asked if we purchased one did the pool in gate them for us…most resort pools do…. She was offended I implied she might blow up the floaty and said we could do it ourselves or try to get a pool boy to do it but she brought the drinks. Ummm. Definitely didn’t expect our server to inflate a floaty - sorry I asked Pool drinks were great. Skip the nachos but the quesadilla was great and only $13 The lobby shop was inflated more than I expected but had a great selection of things you may have forgotten at home - also had pool floaties for $13 compared to $18-25 at the pool. The resort had a lot of fun things to do that we didn’t have time for - mini golf, outside lawn games and boat rides. The hotel bar looked fun and was centrally located Overall a very good stay - exceeded our expectations and I think we’ll be back! Definitely get the breakfast!