Have stayed in the past, probably 10 years ago now and really enjoyed our stay at that time. So, this time around we were coming for a concert @ ****** Rama and to do a bit of cycling the following day. We booked through ******* but also checked the hotel site and they had no mention of not allowing bicycles in your room. Well to our surprise upon checking in, right at the reception is a sign on the counter, no bicycles allowed. To top it off, if they caught you sneaking a bicycle into the room, they would charge you $250.00. We asked the front desk staff if they had a storage room where we could put the bikes overnight. That was responded with a rather snarky & smirky response of NO. They suggested we leave the bikes on the bike rack outside of the front door overnight, to which I responded, not a chance. To the non cyclist's out there, you would probably say what's all the fuss about with bicycles, well, like many things these days, they aren't inexpensive. My partner spoke to the manager and she got an even nastier reception and response. We wound up going across the road to a small motel, not as nice of a place as Stone Gate but the owner was gracious enough to allow us to bring the bikes in the room. To add to the story, 5 days later, my partner receives a phone call from some rude, obnoxious employee of Stone Gate to discuss our dissatisfaction. Probably due to the fact I gave them a bad review on their Facebook page. The employee was hard to understand, obviously English was not his first language and mentioned that the review would not help their business. A true genius if there ever was one, if you are in the service industry, customer satisfaction is key and if you don't like negative reviews, treat your guests in a more professional manner. Then after a few minute discussion back and forth, he obviously became quite agitated and hung up. Great customer relations on their part. Well, now I will post a bad review wherever and whenever possible and never recommend this business.
Very Good
93 Reviews