Hotels near Pepper Tree Lane, Orange County

Overall, okay. You get what you pay for: a relatively clean but basic room. The AC was loud but functioned well. Wifi functioned but was slow/spotty when streaming. Bring your own conditioner because they only provide shampoo and soap.

This hotel is conveniently located to many restaurants and a Target! The room was spacious, bedding was clean. I noticed the individual sofa was a bit dirty from the arm rest. In the restroom, there was a lot of small human hair. The elevator and hallways of the hotel were very stuffy. The lobby restroom was not clean.

The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.

The hardware facilities are good. It is very close to UCI, and there is an asian food court in 10 minutes by car...all are good. but! too! Quarrel! up! The road downstairs is full of roaring cars all night, so you can rest if you don’t want to sleep.

The hotel is very clean, shopping and eating around is also very convenient

This Marriott is very comfortable / all I have come to expect, but this morning my mention is about a wonderful breakfast with truly excellent service by our girl Lesly. Lesly was very attentive with a smile without being too much - and my wife and I were so happy with Lesly, coupled with our very good breakfast, I was inspired to write this review. The buffet features fresh fruit, fresh omelette on offer (included in the buffet), scrambled eggs with both bacon n sausage (and more), all of the highest taste n quality. Especially if you’re on business, it’s all the breakfast you could want to start the day, and it’s very reasonably priced.

This hotel had so many great reviews, but we have stayed here twice, and have had HORRIBLE experiences both times. We are globalists and used points to book. I booked online using the World of Hyatt app, where names of other people staying in the room are added to the ”notes”. I was staying with my aunt and uncle while my husband and mother in law stayed at another hotel where we also have points. Edward at the front desk was rude and unhelpful when my aunt and uncle arrived before me and attempted to check in. He accused them of lying and said he can't see notes on reservations from his computer, and told them that having their names in the notes section meant nothing anyway because ”anyone could hack in and add names.” They also had a printed copy of the reservation with them, so obviously they should have been allowed to check in. I tried to call from the car while driving to meet them, to let Edward know they should be on the reservation, but he wouldn't help and said I had to call some 800 number to have a rep add their names to reservation. Well, I was driving a rental car in traffic, so this was not possible! It felt like he was intentionally trying to make our experience inconvenient for some reason, which was so sad and disappointing. If he was trying to do everything he could to help, but unable, that would have been okay, but he was just unnecessarily RUDE and completely unapologetic or willing to do ANYTHING to try to help, which is why I'm writing this review, and it was also embarrassing for me as a globalist trying to let my family stay in my room with me. When I finally arrived to check in, my aunt and uncle were sitting on the curb outside because they said they felt uncomfortable in the lobby with Edward glaring at them. I checked us in, and Edward was still unapologetic and rude. We are usually upgraded as globalists, but we were not offered this either. The room was fine and clean at least. Also, globalists usually receive complementary parking, but when we checked out, we were charged for parking. I tried to call the customer service line, waiting on hold for 38 minutes before being hung up on. I also tried to use the live customer service chat through the app, but after 41 minutes, no one ever came online. I finally reached the hotel directly, and the general manager, Terry or Kerry? was rude and said the charges were valid unless the reservation was ”redemptive.” I wasn't sure what she meant by that, but I'm done with this hotel.

The hotel is one of the worst in my friend's stay in a US hotel. Originally, the room rate was paid in full in Ctrip, but on the day of staying at the hotel, 50% of the room rate was deducted without any notice. Then my friend found out that after the negotiations with the hotel, the hotel was immediately returned. But the next day, the hotel not only failed to restore the 50% of the house price, but also 50% of the room rate. Later, Ctrip helped communicate with the hotel, but it still repeatedly withheld 100% of the room rate on the day of leaving the hotel. I have never seen such a hotel without integrity.

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.