Orka Sunlife Resort Hotel and Aquapark

Orka Sunlife Resort Hotel and Aquapark Reviews

Orka Sunlife Resort Hotel and Aquapark

Güzgülü Mevkii, Ölüdeniz Cd. No: 7 D: 4, Oludeniz Mahallesi, 48300, TürkiyeView Hotel Details
Orka Sunlife Resort Hotel and Aquapark
Orka Sunlife Resort Hotel and AquaparkOrka Sunlife Resort Hotel and AquaparkOrka Sunlife Resort Hotel and Aquapark
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Orka Sunlife Resort Hotel and Aquapark Guest Reviews

3.9/5
Good
12 Reviews
Verified reviews
Location3.8
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(12)
Positive reviews(7)
Reviews with photos/video(2)
Negative reviews(2)
Guest User
Family Room
Checked in Aug 2024
Family
6 Reviews
1.2/5
Posted on Aug 25, 2024
The most expensive and worst hotel I've stayed in Turkey, no doubt about it, please don't book it if you can! Facilities: The swimming pool and water slide facilities are OK, and children still like it very much. But they are all closed at 7 pm, which is really boring at night! And we live in Building 3 (actually we walked about 5 floors), you can see that we have to walk up from Figure 1 every day, and finally walk down with the luggage elevator broken! Service: Very bad! First, the family suite booked actually has to pay extra for children, which we didn't add in all the previous hotels, and it was added by more than 500 RMB, a total of more than 3,900 RMB per night; second, the waiter had no service attitude, and didn't help us take the luggage to the room when we went there. We didn't know how to go there at all, and we had to carry it up by ourselves (the elevator was broken) Beach: If you don't have a car to go to the beach, you can't go there by yourself, the hotel only has one bus every day Food: It's just hamburger meat and cheese, the fruit is okay, there is no valuable food, it's not worth the price
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Original TextTranslated by Google
Response from Property: Dear Guest,We thank you for feedback. We are sorry that our service did not meet your expectations. We would like to inform you that during peak check-in times, guests may experience a brief wait for an available bellboy. As a result, some guests opt to carry their own luggage. Regardless of the situation, we provide a luggage service even if the elevator is not operational.We provide a variety of 30 different food at our hotel. Had you communicated your exact requirements while you were here, we would have been delighted to offer our assistance.Guest Relations SupervisorDerya Tekcan
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ccaiyb
Standart Room Side View
Checked in Jun 2024
Family
8 Reviews
3.5/5
Posted on Jun 28, 2024
The hotel is a bit remote, the room is really really really small, but the service staff is quite enthusiastic. Because it is an all-inclusive hotel, three meals a day are solved in the hotel, and the kids will not feel bored as long as there is water to play. There are very few Chinese people, and more Europeans and Americans come for vacation. The hotel design is very unreasonable. The elevator can only go to the 5th floor, but our room is on the 6th floor. There is a problem with the shower. Anyway, the bathroom is leaking.
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Original TextTranslated by Google
Response from Property: Dear ccaiyb, Thank you for your review. It sounds like you had a mixed experience at the hotel. It's great to hear that the service staff was enthusiastic and that the all-inclusive meals and water activities for kids were enjoyable. We will be passing your concerns about the lift on the necessary department. Your feedback is valuable as it gives a perspective for potential guests. GUEST RELATİONS Maya AKKUŞ
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Nurbanu
Standart Room Side View
Checked in Jun 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jun 17, 2024
It was a perfect holiday, I chose it as a honeymoon hotel. Orka World is a place to come again ❤️
Original TextTranslated by Google
Response from Property: Sevgili Nurbanu Hanım,Öncelikle bizi tercih ettiğiniz için teşekkür ederiz.Balayı tatilinizin mükemmel geçtiğini duymak bizi çok mutlu etti.Sizi tekrar ağırlamaktan memnuniyet duyarız.Yakın gelecekte görüşmek dileğiyle! Saygılar,MİSAFİR İLİŞKİLERİMaya AKKUŞ
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Guest User
Standart Room Side View
Checked in May 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 4, 2024
A very nice hotel
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your evaluation. We would be delighted to welcome you again. See you again in the near future. Best regards, ORKA SUNLIFE HOTEL RESORT & AQUAPARK Guest Relations Officer Derya Tekcan
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Guest User
Standart Room Side View
Checked in Oct 2023
Business travelers
52 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2023
Very good, satisfied
Original TextTranslated by Google
GoPlaces307618
Checked in Nov 2024
Family
5.0/5
Outstanding
Posted on Nov 14, 2024
I really love this hotel hence why I was there twice this year. The staff are all wonderful and cannot do enough for the guests. To name a few of the staff that I found amazing, Ihsan, Musa, Aysegul, Osiye, Rüya all made this holiday an unforgettable one. Thanks Orka Sunlife for a beautiful time. We will be back for more next year x
Response from Property: Dear @GoPlaces307618, Thank you for sharing your feedback. It brings us great joy to know that you appreciated your stay and had an amazing time. We will forward your kind words to the staff, they will be happy to hear that you enjoyed their service. We look forward to welcoming you back to our hotel and ensuring you have the best experience on your next vacation. kindly regards Guest Relations Supervisor Derya Tekcan
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Cruiser09895004553
Checked in Nov 2024
Family
1.0/5
Posted on Nov 13, 2024
This was the worst family holiday we have ever had. Hotel not 5 star at all! We booked x2 rooms… after some arguing over this, we had a room on the first floor, the kids on the 5th floor?!!!!!! Our room was dirty, the door was broken and wouldn’t lock… three trips to reception to get someone to fix it. The shower was broken and not working, they fixed this but left all the mess and cardboard chucked on the floor in the bathroom. The shower goes between scolding hot and freezing cold every two minutes/the water is a dribble too (lots of people complained about this) no internet and the most uncomfortable bed/rock hard I’ve ever slept on. One pool and no where near enough sun loungers! Lots of drunk people allowed to get so drunk they punch things, including smashing the lift door! I am gluten free but was given a nut allergy card?! Food wasn’t great…. We all become ill with sickness and diarrhoea, it ruined the holiday. The waterpark shut when we arrived. Would I go back no never!
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basakina
Checked in Nov 2024
Family
4.0/5
Very Good
Posted on Nov 11, 2024
Liked : The staff is the absolute highlight of this hotel. They’re very kind and attentive and really try to help you. The location and the views are nice. The buffets are rich and fresh. Depending on which room you stay, it may be very nice. I stayed on the ‘luxury’ block and it was very nice and spacious. Not sure I chose it purposefully though. Disliked: The elevators didn’t work most of the time we were there. For a resort that is built on steep hills, I find this unacceptable. In all fairness they offered a ride with the car and change of room, but this doesn’t make the problem go away. when it works, it’s slow and holds 4 people only so I can’t imagine how it would be in peak season. If you’re older or have mobility challenges I’d recommend you to think twice. The other major problem was the wifi- it is unreliable. Finally while I stayed in a ‘luxury’ room, my parents stayed in a regular room and the difference is massive. Their room was pretty small, difficult to access and the AC was very loud.
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Response from Property: Dear @basakina, Thank you for sharing your feedback. We are happy to hear that you can see the staff's effort, as guest satisfaction is our highest priority. Your comment about the lift and the WİFİ will be forwarded to the necessary departments to make improvements to offer you a better service for your next visit. kindly regards, Guest Relations Supervisor Derya Tekcan
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