Guest User
August 21, 2023
Let's start with the positive: nice renovated room (but no renovation in the bathroom). The bed is comfortable, the balcony small but sufficient. As for the rest... I'm speechless. You should know that this is a 4* superior hotel so we can expect a certain standard. Price paid with morning and evening meals: CHF 400.00/day. Breakfast can be taken on the beautiful terrace. People eat lunch then others take their place. The waiters are absent so we have to ask for the tables to be cleared. The dishes are therefore removed to allow other customers to enjoy the outside but the tables and placemats are NEVER cleaned… yuck. Positive point: beautiful buffet with varied products. In the evening, dinner MUST be eaten in the stuffy dining room. (No tablecloth, plastic flowers on each table) I asked several times to eat outside. Response from the head of department and the receptionist: too complicated to manage, no, not authorized. Meal: good, nothing more. On the other hand, the waiters waste an incredible amount of time transferring dirty dishes from their trays to the robot which travels to the kitchen (around ten meters... whatever). Is there a manager/manager at this hotel? In 5 days, we didn't see anyone. In terms of decoration, the common premises, dining room, lobby, swimming pool, bar have no charm, no coherence. No more of our time. In short, you will understand that we will not return to this hotel. From our experience in the region, we will have no problem finding a hotel that really deserves 4* superior and in which the employees will care about the customers. PS: the region is magnificent as is the city
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