Name: Sheraton Norfolk Waterside Hotel
Address: 777 Waterside Dr, Norfolk, Virginia, 23510, 777 Waterside Dr, Overseas, United States
Rating: 3.8

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Sheraton

All reviews

Positive reviews

Location is awesome, the waterfront view is beautiful! Lots of food options available within walking distance. Only downside was that the housekeepers busted in my room at 10am without knocking or saying who they were an hour before checkout. Very jarring, I understand misunderstandings happen, but that was very unprofessional way to go about it.

設施很是陳舊！衞生是沒有問題。

The facilities are very old! There is no problem with hygiene.

Restaurant

24-hour front desk

Parking

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Pets allowed

Breakfast

Non-smoking room

All Languages

English

Chinese

All Room Types

Guest room, 2 Queen, City view

King Room with Harbour View

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk....  1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!!  The response that we got from the associate was” this is how I talk to everyone”  If this is the case then the front desk is not where he should be working at all.  However, there was a young man Tyquorie I think that is his name that  works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty.  To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday.  When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was.  The housekeeping supervisor  (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them.  I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me  what i was asking for.  Then at 9:30 someone knocked on our door with linens.  I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all.  I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience.  We did not at all!! Not even worth $243.00 per night

I recently had the pleasure of staying at the Sheraton Hotel, and I must say, it exceeded all my expectations. From the moment I stepped foot into the hotel lobby, I was greeted with warmth and a genuine smile from the staff. Throughout my stay, one individual stood out among the rest in providing exceptional service—Deshawn.  Deshawn, the epitome of professionalism, went above and beyond to ensure that my stay was comfortable and memorable. His attentiveness and dedication to customer service were truly commendable. From the moment I checked in until the day of my departure, Deshawn was there to address any queries, offer recommendations, and cater to my every need. 

While the location is wonderful this hotel has fallen victim to the Covid standard. Basically they provide little to no service, no cleaning, no room service, can’t even get the room adequately stocked with coffee for a room price markup of 20-30%. Plus you have to pay $13/day for on site parking in which they park their shuttles so there’s even less parking lot parking. Initially I thought it was nice to find water and tea in the lobby but soon found the tea hadn’t been changed and was old and sour. Also the breakfast offered at the restaurant is outrageously expensive. 

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16.9km from Norfolk International Airport

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Discover 99 Sheraton Norfolk Waterside Hotel reviews, rated 3.8 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Sheraton Norfolk Waterside Hotel Reviews: 99 Verified Reviews Latest 2024 | Trip.com

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