Courtyard New York Downtown Manhattan/Financial District Reviews

Lovely room,friendly and helpful staff.

I love here good location

We stayed for many days, it was very good (residence, high-rise, above 28th floor). There are also low-rise (below 26th floor). The most unsatisfactory thing is the loud air conditioning, but this is almost a common problem in American hotels. Good value for money.

Perfect service, five stars for the breakfast department

The hotel is very new and the location is very good

The hotel deposit is double the normal room rate!

The hotel is very bad, I do not recommend it if you come with children. I chose this hotel because it included parking, because we arrived at 1.30 am and since the hotel does not have its own parking lot, my husband had to wait until 4 am for a parking lot so as not to leave the car on the street, also on the 1st and 2nd day They didn't make us the rooms. the hotel lobby has no bathroom!! This is unacceptable, for all the guests that arrive!!! the only good thing is its location.

Hygiene: clean Environment: Prosperous yet quiet Service: warm

Serves its price

Except for the good location, there is nothing to say. The front desk service is very poor. The phone will never be answered, but the service of Ctrip is really good. I have been contacting for help.

Outside balcony was blocked off. My room key was deactivated. Elevator wait times are 10 minutes at a time. Not worth the price

They said we get housekeeping one day for the whole stay and they never showed up. After a whole day out we wanted to rest and around 7pm housekeeping knocked at the door offering towels…pretty disappointing

Really lovely associates who were super helpful and really looked after me. Lovely clean room (small, but it’s NYC and there was plenty of storage very cleverly designed). Microwave in foyer, coffee machine and fridge in room, lovely big desk and chair, gym and outdoor terrace. I was really comfortable and would go back.

Fast/easy check-in/check-out, got 2 pure life water bottles when you check-in, water/ice machine is on cellar level. They have hot water and tea bags in the morning/throughout the day by the check in desk. They asked for $200 deposit (refundable) that wasn't mentioned on the ******* website. Hotel wasn't facing a busy street so it wasn't that busy/loud, as long as you have the window closed. Spilled something on the comforter and had to ask for another one around 9PM, but the phone was not working. Had to go downstairs and the front desk said the linen workers won't be here until 11PM, we waited but they didn't come until the morning. The new comforter that we got had a piece of hair and some black dirty stuff on it. There was something wrong with the shower door? The water would leak out when you're showering so a towel or 2 has to be on the floor by the shower door which gets soaked pretty fast since housekeeping comes every other day. The booking said there would be a city view, but we didn't really get that, maybe we weren't on a higher floor? The vent would throw air directly at you if you sleep on the side by the window/vent. The booking didn't mention there would be a mini fridge but the room we got had one which was nice. Gym was quite small, a few treadmills and weights. Free toiletries consists of bar soap and lotion. The body wash, shampoo, conditioner is in a big bottle.