Lowell Hotel

Excellent stay. We spent Thanksgiving here and enjoyed the dinner. The room was quite comfortable, with a nice view, and it was quiet. Great neighborhood. The lounge with the fireplace was perfect. We prefer this hotel over many others where we have stayed over the years, including the Surrey, the Mark, and the Carlyle. All wonderful hotels but not as intimate.

Wonderful hotel that felt like my own personal apartment. I especially loved the fire place in my room and the bathtub was magnificent. The staff was excellent and I especially enjoyed the anticipation of my needs. I will definitely come back!

We come here every year this time to shop and see shows. As usual, the service was superb and the room was lovely and well maintained. We love the location as well. The front desk is very professional and friendly and the doormen are always cheerful and very helpful in the rain. The breakfast options were excellent and the wait staff was great as well.

After reading about The Lowell, and its high ranking in luxury travel magazine readers polls, I finally had the opportunity to stay here. My expectations were high. Unfortunately, my experience fell well short of expectations. Suffice it to say that the staff try hard here. But the reality is, the property itself is dated. Sure, it has that old world charm. However, it really is in need of upgrading both décor and building infrastructure (like properly insulated windows. My biggest issue was the room size. We requested a junior suite, which was stated as 600 sq ft. Being a seasoned traveler and having stayed in hotel room ranging from 200 -2000 sq ft, , I immediately knew upon entering our suite that there was an error. I measure junior suite 12C at about 300 sq ft. Add the bathroom, maybe a total of 330-350 sq ft. It's very disingenuous for a hotel which considers itself five star to misstate the size of its rooms, as that plays a major role in the room price. In any event, lesson learned. With so many great hotels in the city, I won't likely stay at The Lowell again. By the way, the wood burning fireplaces are a nice touch. But at the price charged per night, one would think the hotel did not need to levy a charge of $35 for lighting the fire.

The Lowell is an outstanding hotel with Superior customer service. The location is convenient, the rooms are finished in lovely fashion and the staff from the doormen to the wait staff in the restaurant are friendly, helpful and knowledgeable.