Holiday Inn Frankfurt Airport-Neu-Isenburg

Holiday Inn Frankfurt Airport-Neu-Isenburg Reviews

Holiday Inn Frankfurt Airport-Neu-Isenburg

Wernher-von-Braun-Straße 12, Neu Isenburg, 63263, GermanyView Hotel Details
Holiday Inn Frankfurt Airport-Neu-Isenburg
Holiday Inn Frankfurt Airport-Neu-IsenburgHoliday Inn Frankfurt Airport-Neu-IsenburgHoliday Inn Frankfurt Airport-Neu-Isenburg
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Holiday Inn Frankfurt Airport-Neu-Isenburg Guest Reviews

4.1/5
Very Good
52 Reviews
Verified reviews
Location4.0
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(52)
Positive reviews(23)
Reviews with photos/video(3)
Negative reviews(3)
manjari
Standard Queen Room
Checked in Mar 2023
Couples
2 Reviews
2.5/5
Posted on Mar 20, 2023
Hotel was not near to airport as name suggests and no public commute directly to hotel. Infact had to pay almost 60€ for taxi to and fro to the airport. Would have got nearest hotel with this amount. Hotel didn't have any restaurant open for dinner. Nothing good nearby. Had to order in dinner as well. Just one person at reception, managing everything. So had to wait for check in. Was a very tiring night just to find the hotel.
Inyong
Standard Queen Room
Checked in Mar 2024
Business travelers
10 Reviews
4.5/5
Great
Posted on Mar 5, 2024
Although it is a bit far from downtown Frankfurt, it was no problem to get there by taxi. I chose this hotel because all the hotel rooms were full due to the exhibition, and although the facilities were a bit old, I felt they were well maintained.
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Guest User
Standard Queen Room
Checked in Feb 2023
Couples
3 Reviews
4.2/5
Very Good
Posted on Feb 10, 2023
It was a great stay at the Holiday Inn hotel. We had booked a double room and were upgraded to a suite. The breakfast was very rich. The staff was very accommodating. We will definitely book this hotel again ❣️
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WesleyRay
Standard Room
Checked in Sep 2023
Business travelers
79 Reviews
5.0/5
Outstanding
Posted on Sep 15, 2023
Overall it's ok
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Guest User
1 Queen Bed Premium Pet Friendly
Checked in Mar 2023
Business travelers
26 Reviews
5.0/5
Outstanding
Posted on Apr 2, 2023
Optional for business travel
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Guest User
Standard Queen Room
Checked in Sep 2024
Business travelers
34 Reviews
5.0/5
Outstanding
Posted on Nov 16, 2024
整體來説還行吧，就是價格有點波動
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Guest User
Premium Queen Room
Checked in Sep 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Sep 19, 2024
房間很好，早餐很豐富
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SamHSU_tw
Premium Twin Room
Checked in Mar 2024
Business travelers
5 Reviews
4.5/5
Great
Posted on May 18, 2024
乾淨整潔 前台服務態度很好
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Danny L
Checked in Aug 2024
Family
1.0/5
Posted on Aug 9, 2024
This hotel is infested with cockroaches Definitely do not waste your money on this hotel. I pre-booked and paid for rooms weeks ago as we are on vacation from Canada. We were here from Aug 3-5 2024. There was no hot water, we had ice cold showers for two days. When we used the sink, all of the water poured out from under the mini fridge flooding the carpet. When I complained to the hotel staff I was told sorry, we don't have a maintenance man to fix that either. We were not offered a different room. Tonight when we arrived at 1:30 AM after traveling 10 hours by train from Italy. On the way to our room we saw two different cockroaches in the staircase to the first floor. Shortly after arriving in our room we saw another cockroach on the curtains even tho all of the lights were on on the room.
241i
Checked in Sep 2024
Business travelers
5.0/5
Outstanding
Posted on Sep 17, 2024
We stayed at the Holiday Inn Neu Isenburg for 2 nights. It's an older property that has recently been refurbished. The rooms were clean and the beds were really comforatble, we enjoyed a good night's rest. IHG Platinum Elite membership was recognised on check-in when we were greeted by Mr Jonas. One of our 3 rooms had been upgraded to a suite which was a nice surprise. There was a slight issue with the other 2 rooms which had been allocated as double beds instead of twin beds however the response from Mr Jonas was really excellent as he also upgraded the other 2 rooms to suites also (the hotel was at near full capacity). The service was excellent.
Response from Property: Dear Guest, Thanks for your review about our hotel. We are truly grateful for the kind words about your recent visit to our hotel. We are thrilled that you appreciated the comfort of our beds, our recognition of your IHG Platinum Elite membership, and the pleasant surprise of being upgraded to a suite. It's gratifying to know that our refurbished rooms contributed to a restful stay, and that the services provided by Mr. Jonas at check-in enhanced your experience with us. However, we regret the initial oversight in room allocation. We understand how important it is to have accommodations that meet your preferences and are glad that Mr. Jonas was able to efficiently resolve the situation to your satisfaction. Finally, it is wonderful to hear that our service throughout your stay was excellent. We pride ourselves on providing a welcoming and comfortable environment for all our guests. We are hoping to welcome you back in the future. All the best. Rebecca vom Stein, Front Office Manager Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager
Guest User
Checked in Jun 2023
Business travelers
2.0/5
Posted on Jun 30, 2023
Old fashioned hotel from reception to room. Also arrival was not like i am used to as ihg gold member. The parking was full so i had to leave my car on the street and person at reception couldn t even say if i could park for free overnight. I didn t take dinner but went to a good italian on about 500 meters
Response from Property: Dear Peter, Thank you for taking the time to share your review. We appreciate your kind words about the nearby Italian restaurant and are glad you enjoyed your dinner there. However, we apologize for any inconvenience you faced regarding the parking situation. Our hotel does offer on-site parking for free and a parking spot in the parking garage at €14.00 per day. We understand that it can get full at times. As for the reception experience, we strive to provide excellent service to all our guests, including IHG Gold members, and we will take your feedback into account to improve our service. Moreover, we understand that the style of our hotel may not be to everyone's taste, but we continuously work on maintaining and updating our facilities to ensure a comfortable stay for our guests. We look forward to welcoming you back on a future occasion. Best regards, Rebecca vom Stein, Front Office Manager Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager
Guest User
Checked in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 7, 2023
On our last leg of our trip, we spent one night at this hotel. This time we booked a double as we were travelling as a couple. Huge room, spotless, free wi fi and parking, amazing breakfast at a very good rate! Thank you and hope to see you soon!
Guest User
Checked in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 31, 2023
Stayed for one night here with my family, party of 4. This was the biggest suite I have ever seen on an European hotel, no matter the chain. Very pleasant staff, huge rooms, comfy beds, useful kitchenette, free wi fi, free parking (outside), excellent breakfast. The only downside, dated furniture. All this at a great rate! Thank you, will be back!
sahin_celik
Checked in May 2024
Business travelers
4.0/5
Very Good
Posted on May 3, 2024
Although it is far from the city and the fairground, it is a hotel we prefer due to its calmness. In general, it is a little older than other holiday hotels. Breakfast is reasonably sufficient. The cleanliness of the hotel is reasonable in terms of price and performance. We have been choosing it for two years. We didn't have any major problems.
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Response from Property: Sahin Bey, Otelimizle ilgili yapmış olduğunuz geri bildirimden ötürü teşekkür ederiz. Daha iyi hizmet verebilmemiz adına ilettiğiniz yapıcı değerlendirmeleriniz için teşekkür eder, konaklamanızdan memnun kaldığınızı düşünerek ileride tekrar otelimizi tercih ettiğinizi görmek isteriz. Sizi tekrar aramızda görmeyi çok isteriz. Saygılarımızla Rebecca vom Stein, Front Office Manager Holiday Inn Frankfurt Airport - Neu-Isenburg,
Jan V
Checked in Feb 2024
Couples
5.0/5
Outstanding
Posted on Feb 14, 2024
Excellent location in relation to the motorway. Within walking distance of a modern shopping center and wonderfully quiet on the edge of the forest. Add to that the fact that the mattresses and pillows are world class and you have found the best hotel in Frankfurt and the surrounding area.
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Response from Property: Beste Jan, Bedankt voor uw enthousiaste beoordeling! Het verheugt ons dat de ligging van ons hotel en de nabijheid van het moderne winkelcentrum u zijn bevallen. Onze locatie, aan de rand van het bos en toch dicht bij de snelweg, wordt inderdaad gewaardeerd door onze gasten. We zijn ook blij te horen dat u de kwaliteit van onze matrassen en kussens als wereldklasse ervaart; we streven ernaar om onze gasten een uitstekende nachtrust te bieden. Met warme groeten en graag tot een volgende keer, Rebecca vom Stein, Front Office Manager Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager