Mercure Neu-Isenburg Reviews

Very nice location near to airport main Frankfurt and near Frankfurt also near shopping 🛍️ mall only 100 meter

Staff was really good - Anastasia was very helpful and gave good advice regarding transportation etc. 5/5

房間衞生間很乾凈，但是缺少潤膚乳和潤髮素。一個枕頭。

酒店很有特色，前台的座椅都是飛機零件改造而來。房間很有意思，有一個感覺像臨時的小床。沒有贈送礦泉水和洗漱用品。

Just what you need for a short stop over in Neu-Isenburg. Central and in walking distance to shops and restaurants. Room was nice and compact, nothing more nothing less. Shower had good power and hot water, room cleaned each day. A small gym area for a quick workout and continental breakfast each morning. Coffee could be better. Staff very pleasant on check-in and in the bar area. Will return while on business trips from Ireland 🇮🇪

Was staying here only for 1 night driving back from a meeting, and I was nicely surprised as I was staying in another Mercure few days before and didn't like that one. The decoration in this hotel is excellent! Friendly and helpful staff at the reception, good asian restaurant just next door - it is great that we could order there and the hotel staff brought our plates to the hotels restaurant. The room was clean. Breakfast was a tiny bit disappointing - I didn't like the eggs (too hard,dry), otherwise enough choices.

Stayed here for one night, hotel is clean, friendly staff and welcome. Very decent breakfast and parking is well organized too. Room was clean and good size, bathroom a little 70’s. Bar staff was friendly and a good choice of drinks at normal prices. Would stay again.

Friendly staff, everything clean and just as it should be. The breakfast was spot on and the bedroom was perfect. A very good representation of mercure hotels. Super parking and easy to book in. I'd go again

Great for a short stay. We came for the Coldplay concert and the Hotel was great for a short night. Bed was comfy, however we had a double room booked and only one towel, one pillow and one quilt. We told reception before leaving for the concert (16:00) but when we returned at 23:00 nothing had been brought to the room and there was only one person at reception arranging everythung so we had to wait almost an hour for the Pillow and blanket. When we returned at night someone had ripped a light of the wall and there was glass everyhwere, we tol the night concierge but it was all still there in the morning when we left at 10am. Breakfast was very hectic and not enough tables for all the guests, the two women did everything they could but couldnt get everything cleared and restocked in time. I think the Hotel is clearly understaffed. We used our points for the stay but in fairness, you can get better for the nightly price you pay here. The area isnt the greatest either

This hotel is very nice, staff were helpful and allowed us to sit outside eating takeaway while using the bar, room was perfectly clean and bed comfy and large. However very bizarrely our double room (with a large double bed and booked for two people) had only one towel and only a small single duvet that had been turned around to try and cover the whole bed (it didn't). The towel was not a disaster but it really wasn't possible to sleep two people under the single duvet. When I went to reception to ask about it, others were there with the same query. To the hotel's credit we were quickly provided with double duvets (and extra towels), but I do wonder what caused the issue in the first place. I think the staff who gave me an extra duvet explained it to someone else that was there but in German so I didn't catch it. Also sadly the window in our room didn't open and it was very hot so that was a shame, but the AC worked well on the plus side. Overall a nice stay and I would recommend as I imagine the strange towels/linen situation was a one off. Nice area as well and well-connected to a tram stop

The rooms are the bare minimum. Zero equipment. No coffee maker, no shoe horn, nothing. The rooms are not made. If you want a clean room you have to clean it yourself. So don't forget the cleaning supplies!

I stayed for 3 nights for work and there were two things that I absolutely didn't like. The first is that the room is not made up unless requested and I was not notified of this at check-in. The second is that the breakfast was of poor quality. Greasy scrambled eggs, 'boiled eggs' are so hard you can play tennis with them. I suggest making available the possibility of cooking the fresh egg at the customer's discretion, there are special boilers. There are no fresh orange juices, the croissants are of poor quality. The only good thing is the bread, the raw ham, and a cheese.

Very good hotel, modern and well located (Frankfurt Airport 15 minutes away, restaurants nearby), with underground parking. I had forgotten a valuable personal item and reception organized everything to send it back to me in France with suitable packaging and insurance. Often on business trips, I recommend this establishment without hesitation. Thanks again!

Good hotel in Neu-Isenburg. Apparently it is mainly for airline passengers. Large rooms, beds inviting you to sleep, small desk and large TV. Reception and bar in one, nice people. What impressed me was the suitcase with the toilet paper in the hallway. Underground parking available, prices OK.