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Hoshino Resorts RISONARE Nasu
4.4/511 Reviews
The staff who checked us in was the worst. They spoke very politely, but their explanations were very difficult to understand. Also, when we left the building and were shown around the facility, they silently snatched the map my sister had several times and explained things to me while showing me the map, which surprised me. It's not a hotelier thing, but it's unthinkable as a person. This time, we booked three rooms: my parents, my family, and my sister's family. First, they showed my parents' room, and then we were told to ”cross that bridge,” so we started walking ahead, and behind me, I heard a voice explaining to my sister's family, ”Now, I'll show you where the lounge is.” What, my parents and we can't use the lounge? I thought, so I turned back and asked, ”No, everyone can use the lounge!”... If that's the case, shouldn't they explain it to everyone, including my parents? In the end, only my parents were there when they were explaining where the lounge was, but they repeatedly said, ”This is for use by people up to 12 years old!” I think that's why they do it, because both my family and my sister's family have small children, but I felt very uncomfortable when they repeatedly emphasized something that should have been clear once. The other staff were very nice and we thoroughly enjoyed the meals and activities, but the first woman's nonsensical service bothered us, and the trip left us all feeling unsatisfied.
Grand Mercure Nasu Highlands Resort & Spa
4.2/565 Reviews
I stayed in the safari room twice before renewing, and both children and adults were very satisfied, so I stayed in the safari room again this time. Many people were worried that it would be a shame if it was renewed by word of mouth ... but that anxiety is right. I'm sorry for the good points, but there are only a few. The lobby lounge was delicious with free sweets, juices, wine, etc. The safari room has not changed and the children were delighted! !! I was happy to have a picture book and animal stuffed toy in the elevator hall. Bad point The children's play space in the lobby is really for small children ... (My child is in the first grade of elementary school, so I enjoyed it at the last minute) It says that even preschoolers are in the first place, so don't play. It may be, but I was wondering what it was. I wanted to drink it because there is draft beer in the lobby lounge ... beer barrel? I was struggling to exchange it ... I wonder if I've done it many times, so it's smooth Let's make it possible. I waited for a long time and finally got a draft beer. The lighting in the hotel was dark overall (the atmosphere was good to say well), and the dust flying in the air was amazing. English notation is the main and then Japanese. I think it was for foreigners. The best thing I want you to improve is the dinner buffet. Was the food for children corn soup, Napolitan and potatoes? I forgot, but that's all ... There were several types of weaning food. Adult dishes didn't taste good, probably because they were multinational. Depending on the age of your child, there may be almost nothing that your child can eat. Fried chicken is also spicy, so it's not very good, but children can't. My child is allergic to nuts, but I had no choice but to give butter chicken curry because I had nothing to eat. I wonder if it's okay because it's sweet. This may be said to be bad for parents, but it seems that cashew nuts were used for butter chicken curry, and it became anaphylaxis. The child was coughing like vomiting during the meal, so I hurried back to the room, called the front desk and asked if butter chicken curry had nuts, and when I looked it up, it turned into a call back. At the turn of the last time ... I was told that I didn't understand because there are only 7 allergy displays ... Is it life-threatening? I'm a little angry, and when I tell him to look at the package, I'll turn it back again. Next time I called from a restaurant person and it turned out that cashew nuts were finally included. I have only 7 items to display, and I ate them at the discretion of my parents, so I checked out and came back without saying anything, but if I'm holding a child welcome, Please increase the number of meals for children. At least I want you to prepare curry and fried chicken that is not spicy for children. By the way, curry for children came out for breakfast. Even if you do not display 21 allergic items, you should be able to answer immediately. If you want to make it look like a multinational dish, you don't know what's in it, so it might be better to display 21 items to ensure the safety of the hotel. This time I came back without any problems, but when I think that my child might have died when I was sick, I feel horrified and don't want to go again. I pray that other children will not meet the same eye.

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Highest PriceUS$2,431
Lowest PriceUS$62
Number of Reviews 76
Number of hotels3
Average Price(Weekday Night)US$333
Average Price(Weekend Night)US$393