No.299 Tongliu Road, Chongchuan District, Nantong, Jiangsu, ChinaView Hotel Details
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Nantong Sendi Tribe Treehouse Guest Reviews
4.6/5
Very Good
3431 Reviews
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Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(3431)
Positive reviews(3254)
Reviews with photos/video(1851)
Perfect for kids(416)
Delicious breakfast(191)
Close to amusement park(145)
Excellent room layout(33)
Has facilities for children(20)
Delicious buffet(19)
Negative reviews(174)
Balixiaoxiejiang
Deluxe Sen Di Tree House
Checked in Dec 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
Service: Very good and considerate. Since it was my first time here, there were many things I didn't understand. The front desk staff patiently explained, which was great. They also helped with the luggage when I checked in.
Facilities: The tree house I stayed in was relatively clean overall. I was afraid that it would be smelly if there were animals, but it was actually okay. The room just smelled like wood, not bad.
Hygiene: Relatively clean
Environment: Super good, there are 2 fixed alpacas, little monkeys, rabbits, and red pandas and raccoons at special times every day
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Response from Property: 尊敬的客人您好!非常感謝您下榻森迪部落樹屋酒店,併為我們寫下您的入住感受!非常高興得知您對我們的服務和酒店感到非常滿意,並度過了一個愉快的旅程,期待下次遇見。祝您生活愉快,闔家幸福!
FanpuguizhenGloria
West Sendi Tree House
Checked in Dec 2024
Family
1 Reviews
4.5/5
Great
Posted on Dec 2, 2024
The hotel sent a text message in advance to check in, but I feel that the hotel could have called or texted the guests in advance to inform them of some travel tips, activity times, etc. I felt that the hotel didn't know where to start, and there were no activities in the hotel at night. I booked the West District, and the facilities felt incomplete. You have to take a shuttle bus to eat. I feel that this place can be developed later to have some food, such as barbecue. Because it is in the zoo, there are inevitably mosquitoes and flies in the room~
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6/9
Response from Property: Thank you for staying at Sandi Tribal Treehouse Hotel and writing us about your stay! We are very happy to know that you were very satisfied with our service and hotel and had a pleasant trip. Thank you again for your review. Sincerely Looking forward to your visit again! I wish you a happy life and a happy family!
Guest User
Dream Island Deluxe Tree House
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 4, 2024
It was a perfect parent-child trip from Suzhou to Nantong. The rooms, room types, and services of the entire hotel and zoo were all very comfortable, especially the feeling of staying in Dream Island and interacting with the animals. The children had a great experience with the zoo, and the animals were also very friendly. The children were happy and everything was worth it. To be honest, I would like to thank the photo service included in the package the most. The effect was very good, and the high rate of film output was something I had not expected. It gave the children a different experience and recorded it in the most beautiful way. Come on, Sendi, do better and better.
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6/9
Response from Property: Dear guest, thank you very much for staying at Sendi Tribe Tree House Hotel and thank you for your five-star praise! We will continue to improve the hotel's hardware facilities and services. I wish you a happy life and look forward to bringing you a better stay experience next time!
Duanduanduanwu
Featured Room
Checked in Nov 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
It is recommended to stay at least three days and two nights. The zoo is very large and worth spending more time.
Red pandas and raccoons will be released in our cute pet room at 8 am for children to touch and play with. Alpacas can also stroll downstairs.
The room is very good and clean, with complete facilities. Children like it very much.
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6/11
Guest User
Starry Sky Hut
Checked in Nov 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
Check-in at the zoo entrance is very convenient. You can store your luggage. The tram pick-up is fast. The service is really good. You can enter and exit the zoo by face recognition, which is very convenient. Next time, I must stay for two nights. One night is not enough to play, and I have to make time to check in and check out. The breakfast area is great, and the children fed a lot of small animals.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at Sendi Tribe Tree House Hotel and thank you for your five-star praise! I am very happy to know that you are very satisfied with our service and hotel and have a pleasant journey. I wish you a happy life and a happy family!
ShiAlinaya
Starry Sky Hut
Checked in Nov 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Nov 27, 2024
This is my second time staying here. It is still very suitable for children. The first time I stayed in the tree house, and the second time in the starry sky house. The toilet in the starry sky house is a bit small, and it feels colder than the tree house, but it feels good to open the curtains and skylight to see the stars at night. I touched the red panda again this time, and I will come again next time.
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Response from Property: 我們非常感謝您的意見和建議,以便於我們改進,也非常開心您喜歡星空屋,期待您下次的入住。
Guest User
Sen Di Tree House
Checked in Nov 2024
Family
11 Reviews
4.1/5
Very Good
Posted on Nov 27, 2024
We booked a room a month in advance, but the West District tree house was sold out, so we chose a regular tree house. There were also little monkeys to interact with at night, which was fun! The tree house felt great, and the kids loved the loft, but the bathroom and amenities were just average! Breakfast was a highlight, the food was average, but the window seat to feed the animals was amazing! We went to the car park late on the first day, and didn't feed much of the 8 pounds of carrots we brought, and we fed them all at breakfast the next day! The zebra deer were very gentle when eating carrots!
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Response from Property: 尊敬的顧客,您好!感謝您選擇森迪樹屋酒店。非常抱歉沒能給您一個完美的體驗,我們將不斷完善酒店的硬件設施和服務,期待下次為您帶來不一樣的入住體驗!
Guest User
West Sendi Tree House
Checked in Nov 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Nov 17, 2024
The room was very clean.
The weather was great and it didn't rain.
Although the temperature dropped on Sunday, it was still perfect.
The child and his good friend played for two days and one night.
It was fun and the adults were happy too.
The circus was wonderful.
Kapibala was silly and cute.
I met a red panda in Neverland.
Zebras attacked me while I was having breakfast.
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6/8
Anonymous User
West Area Garden-View Tree House
Checked in Nov 2024
Family
15 Reviews
5.0/5
Outstanding
Posted on Nov 14, 2024
The hotel has a very unique appearance, with one room per building. The interior of the hotel is also very clean, with a little wood smell. The design of the upstairs and downstairs is also very popular with children. Downstairs is the Capybara and Alpaca area, with a few animals, two Capybaras, four Capybara babies and two alpacas. Next door is the giraffe zebra and camel area, with relatively more animals, but we can't feed them in the room here and need to walk over. The West District is relatively remote and needs to take a shuttle bus to go outside. The shuttle bus is very timely. It is very unique to feed animals for breakfast, but the food for breakfast is relatively average.
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haili8028
Featured Room
Checked in Nov 2024
Family
18 Reviews
5.0/5
Outstanding
Posted on Nov 24, 2024
This is my second weekend here. This time I stayed in a cute pet tree house, the same as the giraffe tree house last time. The tree house has more sunshine than the other one. The red panda came up early in the morning and peed at the door of our second floor. Haha. During the day, I rented an electric car to see animals everywhere. It was a very relaxing weekend!
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6/9
Response from Property: 尊敬的客户,感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。再次感謝您的點評,真誠期待您的再次光臨!
Iris
West Sendi Tree House
Checked in Oct 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Nov 6, 2024
The room was very satisfactory. There was a tatami upstairs, which was enough for a family with two children. We spent two days playing in the car area, the walking area, and the ice and snow world. We had a lot of fun feeding the animals. We also watched the sea lion show. It was a very satisfactory parent-child tour.
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6/10
CarolineTing
Deluxe Sen Di Tree House
Checked in Nov 2024
Family
3 Reviews
3.0/5
Posted on Nov 4, 2024
This time, I went on a trip with my sister's two families and four children. We booked a luxury tree house. The name sounds very luxurious, but there are many complaints and I will not come again. 1. The facilities are average, the toilet is small, there is nothing in the whole room except the sofa and stool, and there is only one fence. There is no housekeeper service, and you don't even have a phone number. At first, I didn't know how to contact the front desk. Later, I found that there was a mobile phone number on the card. 2. The shuttle bus only goes to the front desk. The room is in the scenic spot. All the passing points are not open. You pay for it yourself. What's the poor service? We lined up there to wait for the bus. The staff contacted the vehicle. When the bus came, the guests behind got on the bus directly. The staff didn't say anything about queuing and let people go first. They just told us that the bus would come soon, but you can imagine how long it would take to drive from the innermost to the outermost. On the first day, I wanted to go to the Ice and Snow World and waited for the bus for most of the day. It was closed directly when I arrived, which delayed the trip. The key point was that people also said, "Are you so fussy?" I was so angry. The shuttle bus driver got off the bus by himself when he arrived, and he wouldn't help you with the luggage cart. Is this a parent-child hotel? Other hotels provide immediate service. We also carried our luggage to the tree house by ourselves. After we checked in, we had to take care of ourselves. No one cared.
3. The tribal hotel inside was terrible. The wonton noodles were bland and full of noodles. The four wontons were frozen. The other restaurants were crowded because there was nothing to eat. The service and hygiene were very poor. The dishes were thrown away without looking at them. The tables were wiped by themselves.
4. There was no paper towel in the toilet. The whole service area was full of money. The ice world and snow world were given away. They came out in a while. The price was expensive. Tickets of about 200 yuan were required. Except for a whale, the other skiing and skating were locked up and charged. Feeding animals was also the same. The giraffe branches were 30 yuan each. Basically, they all cost money. I especially want to complain about the self-driving area. Feeding tigers and wolves costs 80 yuan to buy a chicken. They caught it and ate it raw for performance. Everyone took their children to play. Isn’t this behavior cruel? Did the children learn from it?
5. The buffet costs 98 yuan per person for a little bit of food. I paid for one more person. Is it worth 98 yuan for such bad food? Other parent-child hotels give you a free deposit, but they charge you before you even enter the door.
6. After staying in so many hotels, few hotels still charge a deposit. They charge 600 yuan. My sister asked why they charge so much. She said there were fragile items. The refrigerator in the tree house was empty and there was no welcome fruit. It was ridiculous!
7. We paid 200 yuan to drive in by ourselves. Please note that although you bought a self-driving ticket, the people inside had to buy tickets according to 180 yuan. They had to buy tickets at the same time. It felt like they were asking for money and the service could not keep up.
8. The hotel can only be checked in at 3 o'clock. After checking in, the staff and animals went home at about 5 o'clock. There was nothing to play. We went to the ice and snow at 10 o'clock in the morning and they had to check us out. It was funny!
The animals inside were either so hungry that they refused to leave when they saw food at your door. The three animals in the luxury room blocked the door and we dared not leave. There was no staff to manage them. It was really true. We drove to the zoo at more than 10 o'clock and there were so many people feeding them that we couldn't eat anymore. The experience was also generally bad! No wonder the comment section is full of bad reviews, the experience is really bad and I will not repurchase, it's a mess!
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Guest User
Starry Sky Hut
Checked in Oct 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Oct 20, 2024
The room facilities are very new. It really feels different to live in the zoo, especially in the evening and early morning. The service is warm and thoughtful, and it is a five-star standard. The breakfast is better than some reviews say. Although some animals in the self-driving area can't eat, the demand for feeding in the breakfast area is very large. Good reviews, the children will come again.
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6/7
Guest User
Sen Di Tree House
Checked in Oct 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
The hotel is very clean, the bed is very comfortable, and the environment is very good. There are many things to do, and the one-night stay is quite tight, especially suitable for family travel. The circus performance is really well-deserved. The interaction between the self-driving and walking areas and the animals is very good, which is not available in other zoos. There is also an ice and snow world, so go in
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Guest User
West Sendi Tree House
Checked in Oct 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
It's much bigger than expected. We turned on the air conditioner when we arrived. We had to spend two full days here.
Facilities: quite new, mainly you can feed giraffes
Sanitation: quite good, mainly you can feed giraffes
Environment: quite good, mainly you can feed giraffes
Service: quite novel, mainly you can feed giraffes
The tree house we stayed in, 9037, is next to a store selling giraffe leaves, so giraffes always wander around here